Absolute Precision Plumbing, Heating & Cooling

I was very pleased with the timely response from Ken and his staff at Absolute Precision Plumbing. We had a very small job, replacing a part on the kitchen sink, and other plumbers were not returning our calls for over a week. I found Absolute Precision on a facebook referral, and after seeing favorable reviews on both Unilocal and BBB, I gave him a call.
Ken texted me later that evening to say they could be over the next morning. He was true to his word. His staff showed up on time and had the part fixed in less than 10 minutes. I found their pricing to be comparable to other plumbers we’ve used; not cheap but not over-​priced either.
The follow up customer service has been equally responsive. I have already recommended them to family and wouldn’t hesitate to contact them again for plumbing needs.

Ken and team are great! I had just moved in to a new house in Wilmington, and was lucky enough to have my 30+ year old gas furnace stop working in the middle of the night right after moving. Ken had his team out to the house the next day to look at it, exactly when promised, which is great because we were without heat and it’s getting cold! They were professional, honest/​transparent, and most importantly knowledgeable (even giving some great advice on a separate plumbing project I asked about… and now will have them do as well!). Definitely recommend these guys and plan to use them for all my heating/​plumbing work from now on.

I found these guys on Unilocal and I’m extremely happy I did!
My central AC required preventative maintenance and I’ll definitely be calling them from now on. The tech (Dane) was right on time, very personable, professional and honest. He explained what he did and what to pay attention to, to prevent any future problems and answered all my questions. It was quick, painless and cost exactly the amount I was quoted.
You know a company really cares when their phone number connects you directly with the owner. I’ll be spreading the word about Absolute Precision, for sure. Thanks, guys!

Ken and his guys are great. They replaced our oil /​steam radiator heating systems with forced hot water baseboards. When my boiler died, Ken helped me figure out the best way to navigate the Mass rebate and energy efficiency programs so we could get a loan at no interest to do the work. His team was awesome. They were good with the kids always being around and put up with me working from home. I highly recommend them and will not go anywhere else for plumbing needs at my house. By far the best plumber I’ve dealt with since buying my house 4 years ago.

Have used Absolute Precision for many years. When I first contacted Ken, he told me that there was only 1 other local plumber as good as he was. While he wouldn’t tell me who his competition was, I quickly lost interest because Absolute Precision’s service is so good. Most of the time, Ken sends Randy and he is the best! When I see Randy, I know that my problems will be fixed quickly and professionally. Most recently I had the misfortune of having my water heater go at the same time that a heating pipe froze after contractors opened up a wall. Absolute Precision was quick to respond and had the problems solved in no time in spite of challenges of weather and construction. Call them!

Ken from Absolute Precision Plumbing & Heating was a joy to work with. He recently installed a high efficiency boiler and water heater for a house I just bought in Melrose. He responded quick to my initial inquiry and provided a quote that was the cheapest out of the 4 contractors that came to look at it.
Because of the Mass Save boiler rebate program was coming to an end, I needed the work done ASAP. Absolute Precision and Plumbing not only met my deadline, they finished the job under budget. Moving forward, I will be calling Absolute for all of my plumbing needs. I can’t say enough good things about these guys.
P.S, not sure why it is set up this way on Unilocal,but the reviews for this company are split up by the town. If you look at Absolute’s Unilocal account for Stoneham and a few other towns, you will see that collectively, he has a ton of glowing reviews.
Thanks again Ken and I look forward to working with you for my plumbing needs.
–Bob

* Re-​plumbed the house plumbing so the pipes in the foundation/​concrete were no longer in use.
* Re-​plumbed the water meter where it comes into the house so that the town could properly install a new meter.
* Added a utility sink in the basement.
The whole process was very good. Ken came to evaluate our needs. He spent a good deal of time with me discussing what I was trying to achieve and reviewing options. We did not have to pay for his time and as promised, a few days later he provided a quote.
The quote was very detailed and described the plan we had arrived at from his onsite visit. We had asked for different parts of work to be quoted separately because we weren’t sure we were going to do all the work at once and the quote reflected that request.
Once we moved forward and scheduled the work, Ken and his team arrived when expected and worked diligently to complete the work quickly. They cleaned up after themselves and were willing to help me prepare the worksite (moving some heavy objects and the like) without complaint.
One thing in particular that I appreciated was Ken’s willingness to adapt to some less than ideal circumstances and to some changes to the plan. For instance, we weren’t able to schedule the town to replace the water meter as expected which meant a little more work for Ken and his crew. I also asked for some additional fixtures (shutoff valves) to be installed with the new utility sink). Ken accommodated these requests without complaint.
Hiring Absolute Precision Plumbing worked out very well for us and we fully expect to use them for additional plumbing work we have planned in the future. I would definitely recommend them to anyone with plumbing related needs.

We contracted Ken Roberts and his associates at Absolute Precision
Plumbing to convert our oil furnace to a high-​efficiency gas furnace,
and to install a gas line and new gas range. We chose Absolute Precision
based not only on the positive ratings on Angie’s List, but because of
the professionalism and responsiveness shown during the estimate
process, as well as the thoroughness of the estimate. Absolute Precision’s estimate was very competitive with other estimates we had done, but more important, was extremely detailed and informative. Ken provided two
detailed estimates, each describing a different option for installing
and updating the heating system. He provided extensive information on
the conversion process, advice on dealing with the gas company regarding
incentives, and, once we signed the contract, began work immediately as
promised.
The work involved disconnection and removal of an
oil-​fueled furnace, ordering and installation of a natural gas furnace,
wrapping of all ductwork, and installing an exterior ventilation for the
furnace. Also, installing a gas line into the kitchen and installing a
gas range.
The work was done exactly as described, down to the
last detail. All members of the crew were pleasant, professional, and
did an excellent job. Our new range and gas furnace work flawlessly. All
work-​related debris was cleared away, and the work was completed in the
time Ken estimated.
We will use Absolute Precision for any
plumbing and heating work we have in the future, and would not hesitate
to recommend them.