Vista Property Management

I have (thankfully) never rented from Vista, but I have extensive experience with their business practices. These interactions were rather unpleasant, so feel free to take my review with a grain of salt, but I feel after my experience I must warn away potential tenants.
While the purposes of most business (especially real estate and investment properties) are to make a profit, usually quality customer/​tenant service and providing a good product comes into play in the practices of the company. With Vista this is not so; everything is about squeezing as much money as is possible from everyone. While the maintenance company contracted by Vista is good, maintenance authorized is minimal and of lowest possible quality. Many issues (non-​working fireplaces, violent tenants, smoke issues, mold issues, unsanitary conditions) that are raised by tenants are ignored, or the tenants claimed to be crazy or liars. Only issues that made a direct cosmetic impact on the exterior of the buildings were promptly addressed. Tenants are frequently referred to as «lying idiot 4 year olds» by the managers.
The managers were dead-​set on evicting at least one person every so often, even if they were working with payment plans from other people equally behind, to «make an example» so other tenants would pay. However, tenants who caused frequent damage to the building, compromised the security of the building and tenants, has a lengthy criminal background and created numerous domestic disturbances and hazardous messes were allowed to stay with no formal complaints because they paid regularly. Other tenants worried about their security after a break-​in were ignored. Tenants calling to make payment plans met with resistance often, and employees even attempting to refer tenants to assistance programs or legal information were sharply reprimanded.
While most of the properties are not quite slums, I have never encountered such a borderline-​sleazy company before and hope I never deal with such practices and attitudes again. I would strongly advise against renting from this company (also goes by Capitol Club Investments LLC), because tenants’ security and well being is completely ignored.
This company is also affiliated with/​run by the same persons as Feels Like Home Vacation Rentals LLC and Randy Lenz Keller-​Williams, so be equally aware of dealings with these companies as well.