A First Class Limousine

I called to get a price estimate and the man who answered acted like I was asking him something very odd. I asked if he wanted me to just give him the two locations and he responded by asking whether it would be one way or two. I said I preferred 2, then he asked if the driver would be waiting or coming back and I said «whatever way works best for you — -» and I was about to say that we would be at the location for probably about 2 hours and see what he suggested, but there was a cell phone ringing loudly in the background so he cut me off and asked to put me on hold. He put me on hold and hold music blared at volume 100 so I waited about 2 minutes and then hung up.
Did I miss the memo on how to hire a limousine service? Are you supposed to just call up and be like «ohh dawwwwling! Send for me at 8 Pet, charge my account whatever you want, kisses» and hang up? Do people not get estimates for this sort of thing? Am I a plebeian?

I used A First Class Limousine to go to La Guardia airport. They were the best! I had to be picked up at 3:30 am on a Sunday morning. Mike, the limo driver was there early, which I was very happy about and he was very professional!
I also called to confirm my reservation on a Saturday afternoon, and Stephanie, who answers the phone, knew exactly who I was and confirmed my early pick up, which made me feel very confident in their service.
Mike was very pleasant and had me arriving at La Gaurdia airport earlier than expected and he was great to talk to on the long trip to the NYC. I highly recommend First Class Limo if you need a reliable, professional car service. Excellent experience!