David’s Bridal

My cousin and our family were just at this location today for her wedding dress. We went in a little earlier then our set appointment and they told us we could look through the racks to see if there was anything she liked. My cousin had found a few she really loved so her maid of honor wrote down the numbers of the dresses she like and gave it to her consultant. After she has tried on about 4 – 5 dresses and she kept saying no and we weren’t seeing any of the dresses we had written the numbers down to. So her aunt and I went to the racks and found 3 of the dresses she had wanted to put on (not thinking anything of it because when i went for my wedding dress we were told we could pull dresses we liked) anyways this woman (whom name i will not say) came up to us and snatched the dresses out of our hands and put them back on the racks and told us we were not allowed to do this. We apologized and went back our seats. A few minutes later that same nasty sales woman was standing with her arms crossed and a nasty look on her face right near us like she was watching us. She then walked away and came back and did the same thing. After about 5 minutes of that nonsense she went up to my cousins consultant and whispered something and then when my cousin came out in a dress that she again didn’t like the nasty woman gave her an attitude!
Needless to say we were all less then happy about it. But my cousin the bride had no clue what was going on which was the only thing at the time that mattered. Unfortunately we have to return to this location for bridesmaids dresses and I’m not looking forward to their horrible customer service again. I can say that they did have lovely dresses and a great selection so if you don’t mind crappy customer service then this may be the place to go. But i will not be returning or recommending this place ever again!

Great staff but I was only here for 20 mins to try on a dress. She got me all my sizes, put me in a room and helped me zip up. I guess my visit was too short to really give an extensive review but overall I was satisfied

I went to the David’s Bridal in Middletown after hearing decent reviews about it. I tried on a bridesmaid dress that I liked, but they didn’t have the color I needed and went to the register to order it. The sales associate rang me up and AFTER handing me the receipt said all sales are final– which she should have told me prior to ringing me up, but that is besides the point. I told her I live a half hour away and would like the dress shipped to me. She said they have to ship to the store since I bought it there. I told her if I knew that, I would’ve just bought it online. I asked that they call me when the dress comes in so that I could have them overnight it to me. She said no problem, she would make a note of it.
Fast foward three weeks: Call to see if my dress is there. No its not, I asked the sales associate to please call me as soon as it gets it. She said she’d make a note of it. .
Fast forward 2 ½ weeks, I call to see if my dress if my dress came in. Yes, its been here for 2 weeks! When I inquired as to why no one bothered to call me to let me know, she said there weren’t any notes in the system!!! No notes in the system, after I asked them to make a note of it when I was physically in the store AND I called and followed up with them. Anyway, I asked that she overnight it to me, she said ok.
Later that day I get a call from David’s Bridal. Their overnight shipments had already gone out (this was on a Thursday) and I should expect my dress on Monday. When I asked why I hadn’t been called, she said it looked like they tried to reach me via email (which I never received because they had the wrong email).
They have horrible customer service and should really work on this. There is no reason why they dropped the ball so many times with something as simple as a phone call. Get it together.

My daughter is having her sweet 16 in March 2015. We went there with her court of girls in her party. And the service was awesome. 5 girls trying on as much as 8 dresses each. It was fun !!! The lady who took care of them could not be nicer !!! Thanks so much

I went with a friend to just look at wedding dresses– it was her first time ever looking for a dress. We told the sales lady that as soon as we met. My friend found a dress she liked the sales girl went to check and they didn’t offer the dress in her size. At this point she was more than aware what special size my friend needed. My friend then found a second dress she liked and again the sales lady went to see if it came in her size and she assured us it did. At that point the sales lady got extremely pushy and basically tried to scare my friend into thinking if she didn’t buy or put the dress on layaway it wouldn’t be there. She even wanted her to buy the floor one at no discount even though it obviously was worn and damaged on the bottom! We left annoyed and my friend feeling anxious.
The next day my friend went back and bought the dress. I tried to talk her out of it but the sales lady scared her into thinking it wouldnt be there. A month later her dress came in and when she went to pick it up it was the wrong size and then she was told it didn’t come in her size! The size the sales lady assured her it came in! So either the sales lady lied or was just stupid. The store manager helped her purchase a different dress a different day however the rude sales lady was there and she was saying the same scare talk to a bride next to us and she even rolled her eyes at us at the register. I wish I had her name to call her out. I would never return to this store.

Came to get fitted for my bridesmaid dress for sisters wedding. Courtney gave me dress to try on… I got changed and then I sat with the dress on for 20 minutes now and counting. I guess if you are more important if you come in with 10 bridesmaids. Make an appointment!

do NOT use davids bridal. there are plenty of other really great wedding shops/​boutiques in the area that take way better care of their customers than this store. I used this shop for my wedding two summers ago as well as 2 other weddings I was in that same summer. My wedding dress came in the wrong size and there were multiple people in my family who had so many issues with this shop on top of that. After that i vowed to not use this store anymore until I was forced to due to a wedding I was in a few days ago. I needed a ton of alterations done due to the fact that I was 9 months pregnant at the time of the wedding. I paid $ 215 for the alterations alone and at my assigned pickup time the dress wasn’t even ready i waited for an hour for them to finish sewing and steaming it. this caused me to be late to the rehearsal. So late that i had no time to try it on. I get home and put it on and it was TOO BIG. not just loose, like falling off big! theyre lucky my grandmother can sew so she fixed it, but i mean all that money it shouldve been perfect! Not only that but the next day, the wedding day, all the stitching and alterations I had paid for were coming out within an hour of having it on, and it was not because I was pregnant. it was just done so poorly! I demanded my money back but all they would compensate me for was the cost of the alterations that got messed up. Horrible customer service if you ask me. If i was them I would’ve wanted to make a good impression and save a potential future customer. The store itself has gotten dumpy and dirty since the two years its been since I was there for my wedding. i will not be returning and I advise you all to go elsewhere!

Came for bridal dress, came out with scratches.
I wanted to try on some gowns with my mother. I lived several hours away so when I came to the Hudson Valley, I wanted to take my mom with me to check out some dresses I liked when shopping with my friend.
The girl who attended to me was disinterested when I strayed into dresses under $ 400, and pushy when I found a gown at $ 850. So pushy that I was literally assaulted by sequins from the dress that left all sorts of marks on my chest and upper arms.
No thanks.

I went to this shop without an appointment. I basically went there to just browse but ended up finding my wedding dress! My bridal consultant’s name was Janet. This woman is fantastic. Prior to her even being my consultant she answered my random questions about dresses that I saw and was interested in. Once I decided that, yes I want to try on dresses, I completed the necessary paperwork to get a consultant to take care of me. The first person they gave me was already with another bride. Frankly I did not care for her anyway. She seemed brusque. When I lost my patience waiting for her and complained, that’s when they gave me the lovely Janet. She was patient and kind. I picked four dresses to try on. Out of the four dresses I picked my wedding dress. I knew what I wanted so it was not that complicated. I now have peace of mind in regards to that part of the wedding process.
Thanks Janet.

This David’s Bridal looks a little smaller than other ones I’ve been to before (Yonkers and Danbury, CT) but the staff was a lot more helpful than either one of these locations. Also, they seemed a lot more competent, because the woman changed my wedding date to the appropriate one in the system (from 7÷1÷2012 to 6÷30÷2012) when the ones in Danbury always told me that it had to be approved by a manager and they didn’t really feel like doing that (the lady in Middletown did it faster than it would take someone to sneeze). I went in here on a weeknight not long before they closed though so maybe they’re less helpful when they are busy. I was only getting a taffeta jacket for my dress here and knew what I needed so I also really wasn’t reliant on their advice… so take my review with a grain of salt as compared to the previous reviewer.