Fluffy Pups

We’ve been a customer of this establishment for well over a year. In general, they’ve done a good job with grooming our dogs. However, the customer service leaves a lot to be desired. Most of the time the quoted time that the dogs will be done is off at least 30 minutes and we wind up having to reschedule our day around the pickup time due to them running behind schedule. I can understand this so I’ve never made it an issue. However, last week when my husband was running a few minutes late for our appointment we were told to not bring them in because they couldn’t accommodate if we were late. Then a few days later we get a letter in the mail stating that if we want to reschedule we’ll have to pre-​pay a $ 50 fee for canceling! Keep in mind, that the last time we had to cancel an appointment was 8 months prior and we use them every 2 – 3 months for our dog grooming. They stated this was the 4^th time in a year, but that wasn’t true since they were counting one instance that was 14 months ago and they’re also counting cancelations that were made the day prior. We’ve never been a «no show» or canceled the day of the service with them.
We usually pay around $ 200 and a tip for both dogs which is a pretty penny to pay every couple of months. I found the type of treatment we received here to be completely unacceptable. They obviously don’t appreciate their customers and have made that clear. It’s ok for them to be constantly behind schedule, but if you’re running late, they cancel on you and then charge a $ 50 fee? That type of mindset is unbelievable to me as a service provider.

I’ve been taking my dog here since I got him as a pup, then I left because I thought I could have the cuts done for less. I did get cuts for less but my poor dog dragged his ass on the rug for a few hours and the laid in his bed for a few more. I have friends that are groomers and they’re not happy I brought him back to fluffy pups. He’s been to 4 local groomers and I wouldn’t bring him anywhere else. The girls at fluffy pups I couldn’t say enough about. I want to give them all hugs because of the way they treat my dog. That you can’t put a price on and the cuts are great and he doesn’t pull the ass drag.

I would not give any stars to this place but Unilocal requires it. I called to get a nail trim price. They asked what kind of dog. I explained my dogs lab/​pit mixes and the told me they don’t take pit mixes. To discriminate for a breed before even meeting the dog is just wrong!

This place is the best. They don’t crate the dogs when they are finished grooming. The staff is wonderful. very pleased with their services.

We took our 2 Goldens there and we were very happy with every aspect of the service. Highly recommended!!!