Kia of Middletown

After taking the vehicle to several other repair shops, it turns out that the vehicle had been in an accident prior to me purchasing it. The repair will have to be out of pocket because the warranty will not cover it and Nissan Kia of Middletown is washing their hands of the situation

Dishonest and sneaky! One of the worst car buying experiences we ever had. We were tricked into paying more than the 2008 Escape is even worth. We were in a rush to replace a totaled Ford Escape and the sales person took advantage of us… They failed to fill in the price on the contract and wound up charging us more than the price we agreed on. Not only that, they charged us $ 4000 over Kelly Blue Book value. Even if they charged us the price we agreed on, it still would have been $ 2000 over KBB. We were in a rush to replace our totaled vehicle and were unable to do the proper research. On top of that, we are having all kinds of problems with the Escape including engine problems and their customer service and service department have been not helpful at all. All we get are lame explanations (they talked to us like we are stupid and know nothing about cars at all) and they give us the run arounds. We have enough issues to deal with and don’t need the headache and grief Nissan /​Kia of Middeltown has given us and continues to give us. With both of us having health issues and physical disabilities it doesn’t make it easy to deal with these additional problems. The bottom line is the sales person saw a couple of suckers and took advantage of us.

Brought my 2013 Kia Optima in to address steering issues that are occurring with this vehicle. More specifically, there is a constant pulling to the left, causing me to veer across the lane many times (very dangerous), and the car will not drive on center. The vehicle received a 4 wheel electronic alignment. The issue was not corrected. Did some research and discovered that there are dozens and dozens of complaints on this issue and that Kia is aware of this steering malfunction occurring. Called back and spoke with Scott Paley, Service Manager, who claims to be completely unaware of any steering issue with these vehicles. He explained that he would do some research and get back to me in a few days. I waited 3 weeks and no follow up from Scott. Called back and left him a voice message and three days went by, no follow-​up. Called again demanding to speak with him and was told by a service rep «he stepped out and I’m not sure if he is returning to day.» Ok… let the run-​around begin. When I finally did get a hold of Scott, there was no apology, no explanation as to why he never called me back except to say that he was out for two weeks with broken ribs. Might I add he said it very indignantly and with no regard to my situation and the danger this steering issue poses. I asked who is manager is and he wouldn’t tell me. Kept saying that he is the manager. Finally he put Andy the Sales Manger on who was just as rude as Scott and he ended up hanging up on me because «I wouldn’t let him get a word in edge-​wise.» Stay away from this dealership at all costs as there is absolutely no professionalism or accountability from anyone I’ve spoken to yet. I’ve contacted Kia Corporate and my attorney, so I will update as to where this goes.