Middletown Car Care

This place is the reason so many mechanics get a bad reputation!
I took my car in for a wheel bearing and and oil change. After they came up with a million things that needed to be replaced and over $ 1,500, the ABS light was on. They told me their computer couldn’t communicate with the car and I needed to take it to the dealership. A certified mechanic took a look at it, they installed the bearing backward. I called them to fix it and they gave me the runaround.
For the oil change I asked them to replace the plug, and brought one I have bought on eBay. The still charged me for the plug and kept the one I brought.
When I pick up the car, I couldn’t find it in the parking lot. They told me it was behind the gas station. When I arrived all windows and locks were open. A block away from their view.
Expensive, inexperienced and unnecessary repairs.

Extremely disappointed. I was told over the phone that our repairs would be covered under warranty. Then I was told that it wasn’t… then I was told they would warranty the part and not charge for labor. Then I find out we paid a $ 400 bill for extra parts and three hours labor. We will not be going back. $ 400 for a job we were told was covered under warranty. Ridiculous.

Middletown Car Care has been taking care of our cars for years. I originally found them because my dealer told me I needed a $ 1,700 repair when my engine light came on. Sean fixed it for $ 70. They are always friendly and helpful and will try to fit you in when your time is tight. I once failed an inspection, drove directly here, they fixed my problem on the spot and I turned around and went back to the DMV and got back in line. Another time they stayed late to fix a problem because I was leaving for vacation in the morning. They tell you what you need to have done immediately, what can wait and if there is a way to do something cheaper. They are honest and go the extra mile to help.
When your car is broken, its stressful. You need your car and you don’t want to overpay. They get that. That’s why I come here.

I brought my 2010 Ford Escape in for repair. The staff was friendly and prompt. Everything was explained to me step by step. I felt that the gentlemen were knowledgeable and fair. They were able to fix the problem with the air conditioner. I was told that other maintenance was required. So the parts were ordered and a follow up appointment was scheduled for the same week. This business took great care of my vehicle versus my experience with the dealership.

We just moved to the area and my son’s truck broke down. Not knowing anyone we took a chance and chose Middletown Car Care. They were fast and straight forward. The cost was what I expected and the workmanship was great. Very happy with their service and hours. Reminds me of the family operated business from back home. I plan to keep this business as my new car maintenance place to go.

After having my car for 5 days they could not figure out what was making my check engine light come on. It became a very expensive guessing game. They told me my car was fixed 3 different times, each time the light came right back on. I have now givin up on this shop. They are overpriced. I wasted a little over 800.00. Very important detail, this is not a CERTIFIED shop. Im sure this shop is fine for routine oil changed and such but if you have a serious problem with your car/​truck/​suv do not take it here. I wish i had not. The DMV has a list of certified shops.

I’ve now taken my car to Middletown Car Care three times — once for a basic oil change, once to ask a question about my tire pressure light coming on, and then finally to have the issue with the tire pressure light fixed. I’ve been really impressed with how helpful and generous with their time the folks who work there have been. When i stopped in to ask about my tire pressure light having come on, I didn’t have an appointment, but since I needed to be driving some distance the next day, I wanted to make sure I wouldn’t have a problem. One of the gentlemen came out and checked the pressure on each of my tires to make sure it would be okay to continue to drive, and gave me a sense of what might be causing the problem. When I subsequently made the appointment to have the issue with the tire pressure light corrected, and it turned out to be simply a matter of correcting the tire inflation, I wasn’t charged — nothing at all! — for the visit, even though they had taken the time to check it over and determine there wasn’t really a substantive problem. I haven’t had the tire pressure light come on since, despite major temperature fluctuations over the last two months. I’ll definitely be taking my car back here for future maintenance and repairs.