Time Warner Cable

Worst service ever… wish we never changed our service. Customer service could care less that our phone and internet was out. Mind you the phone is hooked up with the ADT and I can’t arm my house.

Make very sure you give these people your
«Correct amount» of your bill as if you
Accidentally overpay they will wait up to
4 days to refund your money !
Not happy with these people don’t pay
Over the phone with a representative
as they charge for this service. !
Will be writing these people checks
from now on !

Well I need internet so I’m forced to submit to the monopoly internet provider. I have to deal with the same long wait times to tell them my internet isn’t working. (Yes, I unplugged the modem and plugged it back in. No, my wifi router is fine. Yes fine send a repair tech at the earliest available appointment one week from now and don’t offer me a credit. The day the tech gets here the internet will decide to work.) This is my life now.
The online billing is really primitive but looks modern. It needs to show an itemized timeline of debts and credits. Not just simply YOU PAY THIS NOW.

After waiting all day for a technician that was scheduled to pick up or equipment for a disconnect we gave up and went to the Middletown office. They have remodeled the office and it smacks of NY DMV, right down to the ticket machine, and is just about as frustrating. With the «specialization» of clerks you can end up waiting despite there being open windows.
Clearly they need to up their staff on the equipment side of things. I liked it better before…

I went here to turn in some cable boxes and change my services around a little. The building is nice and new. Now you know why your bill is so high.
Regardless, the process is easy, you pick a number and wait for it to be called. There were 4 people working, so no real wait. They were all professional, pleasant etc.
Overall, it was good. Cant say anything bad about the employees. But I do think the services of Time Warner remain overpriced.
If I were rating the employees, its a 5. But the company and the fact that the building is so new and sooooo nice make me more irritated about the bill, so its a 3 star overall.

Absolutely horrible customer service. I’m a computer tech for a hospital here in goshen. I called because we’re having major issues that hindering the performance of our staff.
First i was told that i could be on hold for 30 min or longer. (not like peoples lives are at stake here). Then when i asked for a supervisor, i was told that no supervisor or manager was there. I absolutely hate time warner. Their customer service has so far cost us several thousands of dollars of down time and the only response we get about this is «I’m sorry».
Wow. Time Warner, you are a horrible horrible company and currently viewing other options for not only this facility but every facility within our network. Verizon, what do you have to offer?