Tranquillo Vi Day Spa

I would have given 5 stars but the front end needs some work! The receptionist is by far one of the rudest people I have ever met! Very pushy and does not let you speak to book an appointment, and loves to roll her eyes at you. Besides that, the massage was wonderful! He asked me what is bothering me the most and really took the time to listen and to work out all of the knots in my shoulders and back.

I have never had a problem with the people who provided my services. My issue is with the front desk woman who is extremely rude and unwelcoming. If she had a better demeanor I’d think about spending more money at this place.

I was looking forward to relaxing, but my experience left me annoyed. First, none of the lockers worked. I tried at least three of them and each wouldn’t lock. The attendant had to get more keys for lockers which took some time. It was frustrating. I requested a 90-​minute Swedish massage. While the quality of the massage was alright, I was constantly bothered with noise of employee chatter and laughing. I was unable to relax with all the noise. Upon completion of what seemed like a shortened massage, I checked the time to see that I had received a 60-​minute massage as opposed to the 90 minutes I had requested. I figured it was easier to check out and pay for 60 minutes rather than barter for my additional 30 minutes. Upon reaching the check-​out desk, both employees who were working were having a loud, animated conversation with two employees who were on their way out. I had to wait a few minutes for this to finish before I was called to the desk. At the desk, the cashier charged me for 90 minutes and I explained that I only received 60. She quickly realized the mistake and was very apologetic, advising me to reflect the inconvenience in my tip to therapist. I would consider going here again, but only if there are major changes to the process and experience.

I was given a gift certificate for a massage, but couldn’t get an appointment so I opted for a mani-​pedi instead. The girl that gave me a mani-​pedi was nice, although the massage part was non-​existent. So not worth $ 55. I would give her 3 stars; the front desk, on the other hand, I would give –2. I asked for the paraffin treatment to use my $ 10 balance and they wouldn’t do it. Then she wouldn’t let me put it towards lotion and said I had to redeem it with a treatment. I feel this is not ethical and it the $ 10 is that important to her she can keep it because I’m never going back. Any Asian place is twice as good for half the price.

My boyfriend bought me a $ 250 gift certificate less than a year ago when the business was «Serenity Day Spa» which is now «Tranquillo Vi Day Spa». A few months ago, I went into purchase two more gift cards for my sister and mother so that we could all go in together for facials/​massages. I noticed the ownership had changed, so I asked the manager if I could still use my $ 250. She assured me that I absolutely could (since it would be illegal to not accept). So, today my boyfriend and I came in for a couples massage since the gift card expires in a month and a half, and we were told that they would be not honoring the $ 250 gift card, therefore, my boyfriend had paid $ 250 that he would not be getting back and no one would be able to use at the spa. It’s safe to say that we left there with no massages, $ 250 lost and absolutely livid. We will be calling the Better Business Bureau, and I recommend the many, many others who purchased gift cards and are having their money stolen from them do the same! I understand that this business claims that they were never given the money from the previous corporation, however, that is not our problem. Tranquillo should be honoring the gift cards and not stealing from their customers. Buying a business is a risk, and this is something that can happen when you buy a business. A good business owner should be fighting the previous corporation for their money that was taken, and not putting the costs on their customers. Any good business owner would do that, which makes me question which business has pocketed our $ 250. I shouldn’t have to worry about this. A $ 250 spa gift card as a gift for Christmas has turned into an enormous headache and huge disappointment, thanks to both of these businesses. In conclusion, AVOID AT ALL COSTS.

MAKE SURE YOU READ THE REVIEWS ON THE NOT RECOMMENDED REVIEWS PAGE ON THE BOTTOM OF THE PAGE. CLEARLY THE «SPA» IS THE ONE THAT DOESN’T THINK IT IS RECOMMENDED!!! IT SHOWS THEIR TRUE COLORS AND WILL SAVE YOU MONEY AND A HEADACHE!!!
If I were able to select no stars, then that would have been my rating. First, I will start off with their manager, ANN. From booking my appointment to checking out at my appointment, she was just the MOST NASIEST, RUDEST, (I have other words that are completely inappropriate) person on the face of the earth. My favorite and most memorable ANN moment: I was checking out and my services totaled $ 100. I had 20% off certificate that still needed to be applied to the price. She told me my grand total was $ 90. I told her that that did not make sense and was incorrect. She argued with me back and forth while slamming her fingers on the keyboard stating she was just going by her computers total. And because that’s what the computer kept telling her 20% off was, that was without a doubt what I owed. I asked if I could speak with someone else. She still proceeded to slam fingers on keyboard. I even broke it down for her on my phone calculator. The fact that she had to swear up and down, left and right that the computers math was correct and not even question it was completely PITIFUL. 20% of 100 $ is probably the most simplest and basic math skill any adult with a single brain cell could do. Anyone who has any type of basic education, should have been able to look at that and said, «hmm, the computer isn’t calculating this correctly.» Instead, ANN continued to proceed on with complete attitude. I honestly cannot stress how much easier 20% of $ 100 could be. Clearly, with the level of «competence» and «skill» demonstrated today by ANN, you are barely required to hold a 6^th grade certificate to hold a managerial position at Tranquillo Vi Day Spa, She is a complete embarrassment to the company and by far the RUDDIEST, MOST IMPOLITE, ILL-​MANNERED individual’s I have ever come in contact with. She has ZERO customer service. I would continue to inform/​warn all potential customers about their «manager» ANN, but hopefully by this point you have decided to take your business else where. Additionally, while sitting in the waiting room waiting for 20 minutes after my appointment was scheduled, the employees flew in and out from the back and walked around just complaining. I could care less if you complain but that’s something you should do behind closed doors and not in front of customers. Not really good «juju» to have a healthy, successful, thriving business. I do have to say the girls who did my nails were sweethearts and I feel terrible that they have to work under that kind of management. I would rather pay 5 times the amount Tranquillo Vi Day Spa charges for services then to ever give them another dollar; particularly, any money that would go towards ANN’S paycheck. But hey, ANN’S paychecks may help her work on improving her most basic math skills; let alone most basic life skill. I work up the street from this «spa» and will not hesitate to inform my patients of this spa’s shortcomings.

If I could give this place negative points I would! Not only is this place filthy, they have unethical business practice pouring out of the windows. We have $ 375 in gift cards that are valid through December 2014 and they will not honor them or call us back. One of them is for my 10 year old sister. Yes thats right, they are stealing money from a 10 year old with no remorse. Disgusting. DO NOT waste your time or money here, go somewhere better. Every time you call this place someone will have a new story for you which is mildly entertaining but also a huge red flag about the service.
Bella Vista Day Spa is off of the mountain road exit on 84, Westtown NY, and has way better service, employees and ownership. The prices are comparable and the product is lightyears away. We have gone there many times and had the best experience. This is what we get for trying something new I guess. STAY AWAY — I REPEAT — STAY AWAY.

I was looking forward to my 45-​min prenatal massage, followed by a pedicure, especially being 38 weeks pregnant! It was my last treat to myself before our first baby is born. I went in and waited 5 mins before someone even acknowledged me. Made my appt for the next week. They called two days before to reschedule me a little earlier in the day due to «an employee being sick.» That was fine with me, it was only a half hour earlier. Then the day of my appt they called again to reschedule me for the same original time I had. They told me I’d have my 45-​min massage, a 15-​min break, then my pedicure. Well, my massage went well and I felt very good afterwards. I got changed and sat in the waiting room for my pedicure. Waited, waited, waited… the receptionists and other staff coming in and out to clear water glasses and pick up clients. Well, after 45 mins passed, my back was aching from sitting so I went up front to ask if they were running late. 10 mins later they came and told me there was a mixup and the girl would be there in 10 mins. She wasn’t even at the spa and had no idea I was on her schedule! Well, it was another 30 mins before I actually got into the pedicure chair from that point! A total of 1.5 hours I sat there in between my massage and pedicure! Needless to say, that completely negated the massage I just had. I should have just walked out but I wanted a pedicure before I gave birth. The pedicure was good, but not worth the wait. When I went to check out, no one ever asked «how were your treatments», no one said «I’m sorry for the inconvenience»…and they charged me the full price for both. I was so mad I just left, I didn’t want to start a confrontation. I was hungry and achy. Never again. I told my mom the story and she confirmed, the customer service there is non-​existent! Their receptionists don’t know how to schedule. A big disappointment… and an expensive lesson learned.

Have had a several massages here along with nails and eyebrows. Each experience is different from the next. Not the best spa, but not the worst either. I would caution having a massage by one of the male masseuses. I was looking forward to having a relaxing massage and ended up hurting when I left for 3 days. I am young and in excellent shape with no injuries, but his technique was awkward and proceeded to bend my limbs in contortionist positions. Strange. I would be wary if you are elderly or have any injuries. I have purposely gone to other spas for massages in the area due to this. Good luck !

Great pedicure — would have liked a teensy bit more foot and leg massage — my toes look great — great price too especially for Day Spa.

DO NOT GO HERE UNLESS YOU WANT TO BE TREATED LIKE CRAP! If I could rate it a zero I would. The staff is VERY unprofessional and for a spa this is unacceptable! I have been a client of Serenity Day Spa for years and I loved it. Well, in April 2014 new owners took it over and changed the name to «Tranquillo Vi» and they have all new employees as well. They are the nastiest people with the worst attitudes and absolutely HORRIBLE customer service. The first time I went after the take over I stood waiting at the desk while the owner was on the phone on a personal call totally ignoring the fact that I was waiting to check in for my appointment. Here’s the best part… I called to cancel an upcoming appointment with them and not only did the woman on the phone give me a VERY hard time for cancelling, she practically lectured me for cancelling and then she said she was going to charge me a cancellation fee! She said the new owners had a new policy… Okay, that’s fine so then where was my paperwork letting me know that? where was my notification that things were going to change with the new owners? Oh yeah! that’s right, there wasn’t any!!! So just break the news to all of the clients when they call to cancel? Serenity Day Spa was a well established spa with a great reputation, it’s sad to see new owners take over and do this to it. It’s their loss though! There are so many other nice places to go in the area and quite a few people are going elsewhere now, there’s lots of updated bad reviews about these new terrible people! Trust me, avoid it! Take your business elsewhere where you will be appreciated for your services and not treated like dirt!