Zuidema Septic Service

I’m in total agreement with the poor reviews on Unilocal.The customer service is so poor. I spoke with the owner himself and he was completely unprofessional — his tone and interest in customers is so unbelievable and poor. If septic pumping wasn’t a complete necessity he would be out of business. He operates as if he is completely aware of this and treats customers with no respect. I had an appointment and no one showed up, I called to find out what happened — they never got back to me… I called again they said they would look into it and didn’t get back to me and so I am through with them. He basically told me off and said he is too busy — I was beside myself.
They should NOT offer the the special discount to Highland Lakes Community members in the first place if they don’t have capacity! Fortunately for me it is very rare to deal with anyone so unprofessional (the same is true for his other customer service personnel). Everyone at Zuidema acts like you are doing them a big favor by being their customer. My advice — do yourself a favor — stay away from Zuidema.

How this company is still in business is beyond me. I feel sorry for the poor people that end up using them. When it comes to a septic system, you’re at the mercy of the company – like when your car breaks and you need a trusty mechanic. Well – I hope you never find yourself at Zuidema’s mercy. They have zero customer service. It takes them days to return a call, and if you’re lucky you’ll have chosen another company by then. They completely screwed up my septic system. Brian told me he was saving me money by re-​wiring my pumps without re-​digging the lines. He re-​wired them improperly and never re-​connected the alarm. I was lucky I did not have a septic back up. I only found out about it when I was selling the house. I had the work done properly at less than it cost for Brian’s initial” fix”, but I will never have the close to $ 4,000 back that I paid him. The next company I had out guessed who did the work immediately without me telling him and said he ‘had seen this before with this company. They are completely unethical in my opinion. I had called them out immediately when the septic didn’t pass inspection (not knowing they were the cause). They took so long to get back to me that I had another 2 companies go out to identify the issue. Both said it was improperly wired and that the alarm was never hooked back up to the system. When I called Brian to ask him about it, he denied he’d done anything wrong and said he had tried to save me money (meanwhile he charged more to do what he did than a reputable company charged to re-​dig the wires, which should have been done in the first place). He denied not hooking up the alarm (it was definitely NOT hooked up). He said he wouldn’t charge me for coming out to look at it. He did, and when I called, Mary, the receptionist rudely remarked that she thought it was strange why I would use them when I didn’t like their work. I told her I called them out BEFORE I knew they were the cause of my septic issues. That’s who’s representing the company at front office?!! Please do not leave yourself at the mercy of these crooks. How they look in the mirror and sleep at night is beyond me, but I’m sure they do— but I hope I can save at least one other person from the financial pain and aggravation they caused me.

These guys suck. They did the initial inspection on a property I was buying. Quick to fail and report to the town. They came to do some, not all, of the repairs and didn’t send a copy of the report with the crew that showed up. So they didn’t know what needed to be done. They also didn’t bring a machine so they had to come back a second time. They fixed everything but it took numerous calls and emails before they sent a bill to the seller for the repairs she had already paid for. They don’t return calls, are totally disorganized, and I never received a satisfactory report even though the work was already done. Big mistake using these clowns.

I’ve been dealing with septic systems for the past 20 plus years. In my early years we had a Father Son team in Orange County NY (Howell) who were wonderful. Our new house in NJ, has seen two previous septic companys whos techs were… well in plain English Tools
Rob from D. Zuideman came to our home Saturday, friendly, courteous, and most importantly knowledgeable on how to properly clean our system. He offered important additional advice on the proper time table to keep up with the maintenance of our pump up system to prevent an emergency situation
I was sold on D. Zuideman when Rob began to speak very fondly of his employer. If one’s employee’s are happy that will ultimately flow down to the people they service.
Great job D. Zuideman keep your people happy because I am.
Mike A
Hewitt, NJ