PetSmart

First of all, I get the «Walmart effect» everytime I’m there. Meaning 5 registrars and one person working. It’s beyond frustrating seeing employees walk around the store doing nothing, while one poor employee busts their ass to take the entire crowd. It’s not good for business. Secondly, for a city with close if not well over 100K people, how in the hell did we land on one of the only Petsmart without a Banfield vet clinic or if there is one, the website makes it impossible to call or schedule any sort of an apt because it shows there isn’t one located in or around this area. The only reason I go there is for the food. Please get everything in line Petsmart management. It’s frustrating enough dealing with the incompetence of people these days, I’d love a break from it just to get some food and dogs taken care of.

I will NEVER take my dog here again. They completely ignored my instructions. I asked for a Westie cut and received a Cocker Spaniel !! And it wasn’t a good Cocker cut. He did have a slight Westie look to his face… which was totally ruined by the rest of the cut. I told them not to cut his tail and they «hacked» at it with a scissors (or a dull butter knife) until it looked almost shaved. He looked HORRIBLE. They said he wouldn’t let them brush or clip his legs and feet. NOT. They brushed him in front of me before I even left him and he was fine. He has never had problems with this. They somehow managed to brush his «skirt» out totally. It was a 4 – 6 inch long poof. He was so embarrassed he wouldn’t even lift his head or look at me. They hacked his ears straight across. He has been skittish and tender since the cut and winces if I reach out to pet him. I seriously suspect they hurt him in some way. They said they bathed him, but he still smelled when I picked him up, so I doubt they did. They also refused to cut his nails. He is 12 years old and I will never subject him to that again. They don’t deserve ANY stars.

Fun place with EVERYTHING you could possibly want for your pet. A bit higher than discount store, yet quite accessible for you and your lil hairy monster.

I called and asked for an appt for today. The groomer asked if it was for a bath and brush of bath and cut. I asked for either one… they had nothing for today. I asked him why even ask me what I needed if there wasn’t any openings. He had no intelligent answer for me. I asked for recommendations and he had none. Petsmart is as useful as a Pet Rock!

We have been taking our poodle to petsmart for about two years. We make appointments. Our dog is never ready before at least 4.5 hours. Today is my final straw. I took him in at 12:45 for an appointment and he wasnt going to be ready until 5:30 — 6:00

Overall I like the grooming department at Petsmart but I definitely prefer some groomers over others. Julia is super sweet and she is German and says her and my German shepherd, Axl get along great because they speak the same language. I was really impressed with how she babied my dogs and I liked the notes she put in their pawgress reports saying regarding Axl, «we are just gonna have to accept the fact that he don’t like his ears and feet messed with». I thought that was fair enough because truthfully he would even prefer me to leave his ears and feet alone and I am his Mom! Plus he is a big 90 pound boy and I don’t feel like there is a reason that we should not only stress out the groomer but him as well.
So the next time I took them to Petsmart Julia was not available so I told the ladies that would be working on him that he did not like his ears or feet messed with so not to worry about those areas. Well I get back to a wet dog because apparently now Axl has decided he doesn’t like to get his hair dried either! I thought that was a bit of a leap and to be honest I think the groomers were just trying to get out of there.
From now on I will go back to Petsmart but only when I can get an appointment with Julia.

I love Maria also! Making an appt. right now!

We took our golden retriever to be bathed and trimmed. Instead the groomer cut off her feathers entirely, very unevenly cut the rest of her coat really short and left her ears choppy and uneven. After we spoke to the manager we felt better but got a very rude call from the groomer the next day saying «life’s too short to get upset about a dogs haircut» and «I don’t need the money so I’ll refund it if that’s what you want.» I’m never going back and I’m telling everyone I know not to either.

I usually am not a fan of Petsmart’s grooming department, but i have absolutely fallen in LOVE with one of their groomers! Maria Zarate is absolutely fabulous!!! I took my 4 month old toy poodle to get a bath the first day I had her, and Maria was our groomer. She took her time with Cayley (toy poodle) and made sure that she had the best experience possible. When I returned to take her home, she looked perfect! Maria gave me a reportcard to let me know how she did, and gave me tips on what I could do at home to help her enjoy time at the groomer.
Every time we go to Petsmart, Cayley looses herself when she sees Maria. I have referred many clients to Maria and have never heard anything bad about her. I also take my boyfriends dog Lexi who is a daushand terrier mix. Maria does a great job on her as well, and has helped her get use to grooming since she was a puppy mill dog.
Maria Zarate is the best dog groomer in Midland, TX. If you live anywhere near, you have to take your dog! She does everything from teacups to standard sizes, full breeds to muts, friendly to skiddish dogs. She is absolutely amazing! I have recently moved to San Angelo, TX and still drive 2 hours to have my dog groomed!