Massage Envy

Everything was basically fine until I got a facial and they always try to pressure me into buying some ridiculously expensive package. AS IF I didn’t just leave a generous gratuity for the therapist, I walk up to the front desk to check out and suddenly I owe 10 extra for a «product fee» that I was never notified of when they scheduled the facial to take up one of my saved up sessions. What’s the point in trying to help me get rid of my 5 sessions I haven’t used if you’re going to make me pay an extra $ 10??? I already told them I’m letting my membership expire in a month because of financial reasons and they just don’t care about you as a person at all. They only care about your wallet and what it provides them. Not only did this happen, but the manager made me feel really uncomfortable as she announced to the entire front area that she knows who I am and that I’m ending my membership. RIDICULOUS. Making your customers feel guilty by shaming them publicly is so wrong. I then felt obligated to tell the entire front staff (who most of them are very rude and careless anyway) that the reason I’m ending it is due to financial stress. THANKS for the humiliation, and miscommunication on your end. I had asked to cancel an entire month previous and they told me I couldn’t … and then I end up paying an extra month and trying to go peacefully and this is what I get. Never again. Tip to you massage envy: enough of the pressure on your customers, it’s not working, and by all these horrid reviews, you should already know that.

This spa charged me twice for a massage. I was unable to get my monthly massages so I had 3 banked sessions. I use 1 ½ banked sessions to get a 90 minute massage and they took 2 ½ charged my account 2 ½ sessions. My home spa didn’t do anything to fix this

Worst facial experience! Would not recommend massage envy for facials.
The therapist’s hands smelled like onions the entire time she lathered their cheap products onto my face.

The problem is. every masseuse is different. I have walked out of there feeling like it was a waste of time and that my cat could have massaged me better. and other times I am walking on air. it always seems impossible to get the same masseuse since me and my wife go at the same time. Even though we book 4 weeks ahead it never seems that our masseuse’s are both available. so we try others and it is hit or miss.
The young girls on the front desk can be annoying. It can take forever to check out as they sometimes seem clueless on how to use a computer. I am sure if the checkout app was on a phone we would be out of there in 2 minutes.
My biggest issue with coming here is the length of the massage. They give you 5 minutes at the beginning and end to dress. so 50 minute massage. but time and again we are not collected from the waiting room until 5 minutes past the appointment. How can the 2^nd appointment in the morning be running late when there is a 10 minute dress window.
Why not ASK people how long they need to undress? I do not need 5 minutes to get on the table. a woman is about to run her hands on me so I am undressed and on the table in 30 seconds. I even tell them I only need 1 minute and they still disappear for 5.

When I signed up for a membership at massage envy, i admit it was an impulsive decision to relieve some of my horrible back aches and tension. However, i’ve been met by many an inexperienced masseuse since then. While i realize some massage specialists are better than others I feel like there should never be someone there who lacks experience and general talent for massaging.
I decided to move to facials-​only since I enjoyed them better and they help with my acne, but they are obviously pushed to sell product. After repeatedly telling them that i already have a product line I’m happy with, I was still pushed to purchase product by every single esthetician that gave me a facial and it no longer became relaxing, but upsetting.
I also called ONCE to cancel due to an illness. I understand its a hassle to the staff and try to never do this. She tried to get me to pay for the service even though I already have paid for services in my monthly membership. I had to go back and forth with her for her to finally understand this and merely just take one of my services from my membership instead of charging me aNOTHER $ 50!!!
And while i recognize that they are only abiding by the corporate policy I think that their refund policy is CRAP. This isn’t an issue with this particular branch but the entire company! You cannot sell your membership, you cannot buy out of it, you cannot cancel it for a fee. Usually a company is willing to work with you at least a LITTLE bit if you are this unsatisfied. Or at least let someone else come for you to enjoy, but no. They still would have to pay a fee to use the services. Once you have it you are stuck with mediocre services for a year and 60 bucks coming out of your account every month. NOT PLEASED.

i had my first massage with me and two other friends but ones of them was running late. we were suppose to share a room. i don’t know how massages work so i just said okay when she asked me if we wanted so be together. our appointment was at 5 but she didn’t call me back until 5:25 since i was sharing a room with my friend who wasn’t here yet. The lady i got name was Aasha. the massage was great. she was really nice and friendly. when she stopped it was at 6 so i guess she cut off 25 minutes from my massage. i thought that was because our appointments were at 5 and my friend was late but when my friend came she got a full hour massage. i even came out before my friend who started 15 minutes before me. Really bummed about that. The place looks good and is nice but i probably wont go back.

I visited massage envy for a 90-​minute massage. It was very nice and relaxing, but the massage was actually only 70 minutes. They told me a 90-​minute massage was actually 80 minutes because you have 5 minutes at the beginning to disrobe and 5 minutes at the end to get dressed, but I was shorted an extra 10 minutes. (I arrived 15 minutes ahead of my appointment time, so it wasn’t my fault.) Also, they WILL try to sell you on a monthly membership.

This a very clean and upscale space, with wonderful customer service. But the best thing is my masseuse, Jacklyn, who is fantastic. I feel like I lucked out in getting matched with her on my first visit.

Went here for the first time today. Very clean, very nice staff, EXCELLENT massuese (took time to ask me about my wants/​needs in the massage prior to starting, checked in throughout the massage and adjusted pressure as I requested). They are a membership place where you can buy a monthly membership for $ 59/​mo which includes 1 massage with that and then any additional massage is 39/​for one hour. They gave me a brochure and offered me a discount since I’m a social worker and my job is stressful, but they didn’t do any high pressure sales tactics, which I appreciate. You can also go there if you AREN’T a member (like I did today) and the prices are lower/​comparable to other local massage companies. I definitely plan to return! They have really late hours and weekend hours too which are convenient.