Best Western Plus Midvale Inn

Recently poorly renovated. Rooms were clean, beds were comfy for the most part, front desk staff had zero customer service and wasn’t friendly at all, they seem to have hot water issues we could never get the water hotter then lukewarm and after a 10 hour drive we were all looking forward to a hot shower, microwave in our room didn’t work, and the place is very noisy. Ear plugs are definitely needed if you want a good night sleep.

Staying here for a few nights; could be a bit taxing. Not a good sign when the screen in the window is torn and there’s a lightbulb missing from a lamp. Cable was wonky due to local storm.
Front desk crew could use some extra training. Walls are a bit thin; expect to hear other people at night (another Unilocaler suggested earplugs; I’d agree).
Questionable neighborhood. Lacks decent parking.
My first time coming to Utah in over 20 years; this place did not impress me.
You get what you pay for I suppose… be happy to leave this place far behind.

Do yourself a huge favor and stay elsewhere. The rooms look like they’ve been recently updated but the okay looks are superficial.
1. The bathroom faucet was attached only by the water lines.
2. The towels are not bleached and have a faint aroma of urine. And now I do too.
3. The walkways in back where we parked were blocked with a snow berm and unshoveled and icy.
4. There was only one bar of soap, the facial soap for the sink and none for the shower. So you have to transfer the soap from washing your hands in the sink to the shower and back again. What a pain in the ass.
5. Both the woman who took our reservation over the phone and the guy who checked us in insisted that this hotel was a Best Western, and yet it is not. We will be reporting this hotel to them.
In summation, this place is a shitbox.

Great rooms, but horrible customer service. I go to enjoy a complimentary breakfast with my $ 179 hotel room. Waffle irons constantly ringing. I would have thought that somebody on duty would explain to the customers how those work. When it rings, you flip them over! Oh but look, there is somebody on duty who feels the need, or is being designated to, work security. This lady, who I assume is renting a room, because she has nothing on (uniform, name tag, etc) to inform me otherwise, walks up to me and asks, «do you have a room here?» I hesitate to even talk to her because I did not come to breakfast for conversation. But she insists then that she works here and is required to ask. So I reply, «yes I do». She says, «well what room number?» I tell her my room number, and then she asks me to show her my room key while my hands are full, and my coffee is burning my hands thru the cup and I’d like to just get to my room. So I set everything down so I can search for my room key. I show it to her and since that wasn’t enough apparently now she needs my name to the room?! I give it to her and she then explains herself that people just randomly come in and take food who aren’t supposed to. So I explain that they should start watching the front door instead of harassing paying guests. She snaps back with, «well I can’t do that because I’m the cook and I’m back in here.» Maybe it was the nonstop beeping of the waffle irons that were vibrating my eardrums that tested my nerves first thing in the am before my cup of Joe, but I was a bit rude with my language in my last response. I storm off with my food in hand down the hall towards my room then the manage walks over from the front desk and I hear, «what’s going on?» So I explain the 4 steps that it took for me to have to explain that I am not stealing your Motel6 style complimentary breakfast. Well he talks to me like I’m a 10 year old child (mind you I’m a 34 year old man with a lot of traveling and hotel experiences) and he says to me, «OK just go to your room and eat.» EXCUSE ME?! That’s it?! That’s what u have to say instead of apologizing and explaining why you had to accuse your guest of possibly stealing food and go through a QnA drill to prove myself! OOH I was furious then. But I didn’t want to say anything further until I could just eat my food and drink some coffee and fully wake up.
OK I get it, you have unwelcomed guests coming in for food. I have been at several hotels where this has been a problem. First of all, they handled it much more like professional s and I didn’t feel accused. Secondly, do I look like I can’t afford a dollar menu breakfast from McDonalds across the street?! Get your priorities in order! If you think accusing your guests is much more important than feeding people who are obviously hungry enough to try to come in and eat and can’t afford that dollar at McDonald’s, then your business is definitely going to fail!
Oh PS. This is NOT A BEST WESTERN!

Let me start by saying first impressions are VERY important to me. The location is okay, right off the freeway, but the surrounding neighborhoods appear a bit rough. When I checked in the girl at the front desk was very nice and pleasant which has saved this place a star. I was originally checked into room 106 which is supposed to be a luxury King. It was a joining room and at 2:00 pm my «joining neighbors» we’re hysterical. The woman was screaming at her husband and I could hear everything as if I were in the same room. I went back to the front desk to request another room. All they had was a double king. Fine. It beats listening to screaming people all day/​night. However, I was disappointed that I didn’t have a jetted tub in this new room since I had already paid for it. I got in to take a bath and noticed what appears to be mold in the light fixture in the bathroom and tape over a tile (see attached pictures). The room overall is not bad; however the bathroom issue is disgusting. It was also interesting that they give you shampoo and conditioner and facial soap; however there was no bath soap in the room. So far I’m disappointed and probably won’t be staying here again nor can I recommend this hotel.
Update night 1: I am so glad tomorrow is my last day in this crap hole. I am never this picky or «ridiculous» sounding, but when I book a hotel room it’s because I have to spend a night or two someplace and want to SLEEP. The walls here are paper thin. I heard my neighbor watching tv until 2:00 am. The neighbor on the other side of me woke me up this morning taking a shower where I could hear the water running and stuff being dropped. All night I could hear people walking up and down the hallway. This is just unacceptable for a «3 star» hotel. I think motel 6 would have been better.

Showed up thinking it was a best western. Turns out it’s a cheap inn. We reserved three rooms and we were forced to relocate from 2 of those 3 rooms. One room had a heater that didn’t even work after waiting two days for the maintenance man to come. We were told he would be there twice before we left to ski. The room got to 56 degrees and only got colder, when we returned to our room the room was still FREEZING. No one had even attempted to look at our broken heater. We were then moved to a room with a broken fan in the bathroom and water with a milk like consistency. The water was not transparent in a clear cup. The other party in the original room the thermometer was broken, the curtain was broken, the shower head was broken and was off the wall, carpet had stains, the room had pipe noises. They were then moved to a room with cracks in the bathtubs. The party that never moved had lights that were broken and were never fixed during their stay. The staff was extremely nice and great, however there were only 2 people working the whole day. Breakfast was mediocre however, one day when they were short staffed they didn’t provide breakfast. The front desk staff member was also cook, maintenance staff, and customer service. Will never go back and would not recommend. As we were switched to another room th AC is working but doesn’t tick on until 5:30. I woke up at 3 in the morning and was at 61 degrees when I have it set to 71 and would not tick on. I woke up at 5:30 as the heater finally ticked on just as I was leaving out of the hotel.

This is NOT a Best Western.
REPEAT NOT A BEST WESTERN.
Issues with checkin, wifi, and AC. Logistical things that should be easy.
Newly remodeled, modern, and comfortable.

Nicely, newly renovated. Very clean and nice room. Every day they change up the breakfast a bit, very delicious.
At first were a little disappointed by the location but then we drove about 5 – 10 minutes up the road and found a bunch of restaurants and stores.
Enjoyed our stay and would definitely recommend this hotel.

Great hotel. Friendly prompt service. Rooms, pool, hotel very clean. One of the best continental. Breakfast I’ve. Had at a hotel. Would. Definitely. Book here again and highly recommend. This hotel

The first room they gave us smelled so bad there was no way we could spent the night. The second room smelled ok, but the AC didn’t really work. If we unplugged it and plugged it back in, it would almost work for 10 min.
The rooms looked nice, breakfast was normal, but the service was not the greatest and there were enough normal things missing that I was not impressed.

Bestwestern plus Midvale inn — staff up front seemed really interested in serving their customers right, location right by mountains, I guess that’s usual in and around the salt lake area. Room was exceptionally clean and in a corner tucked away from foot traffic, 136. Comforter and pillows exceptionally soft, loved them. Slight issue to be mentioned but a non issue for me were the planes flying overhead every 5 minutes, their rumble lasts about 5 seconds. Much larger issue for me was that it seemed that the people in the floor above us would cave the ceiling in by simply walking. Why I have had neighbors who are awake at 2 am one morning and at 5 this morning, my luck. Because of late check out times I got to sleep in.

The location is great just off the I-​15, great service, the breakfast is good, the pool, the exercise room and the jacuzzi are very clean. Our room has a king size bed, refrigerator, microwave and in great condition. Most of all the entire staff specially LeAnn and Lola are the best!

I was driving from Colorado to California and used this hotel as a pitstop so my priorities maybe slightly different than those staying here longer than a couple hours. I wanted something that was safe, clean, quiet, and at a decent price. This hotel was definitely clean… in fact it look immaculate and the service was phenomenal. I paid $ 80 for the room, which I thought was fair.
In terms of safety I had everything I owned in my car and it wasn’t broken into so that was nice.
The bad however was in terms of it being quiet. I got placed in the bottom floor room near the side exit and I could clearly hear the door being open and shut all night long. On top of this I could hear every footstep from the people above me and most of their conversations. This was a real bummer given that the hotel looks to be newly renovated. Lastly, the water never got above room temperature in the shower, but that could have been because I was leaving at 4:00 am

5 night stay, wife and I for business. The building is conveniently located, with lots of restaurants in the area. Light rail system runs behind the building, but is quiet. Nicely redecorated within the last several years, tasteful furnishings and décor. Front desk people are friendly and helpful. Room nicely done, with beautiful tile, first class firnishings, comfy beds, really soft fluffy towels, hidef tv, etc. Breakfast is well above average, with good selection. One thing though, they need some fruit. Breakfast staff is awesome, keeping things stocked and the place clean.
Now, the bad. Room housekeeping is atrocious. They must be shortstaffed, because for the first time in a long life of travelling, i had to resort to leaving notes for the maid, like «need more coffee» or «need toilet paper» and the notes were ignored, forcing me to go to the front desk to get supplies. Room cleaning was cursory at best. Walls somewhat thin, hall noise irritating at times. All in all a good place to stay though, if you get a bargain rate. I’d stay here again.

Priceline rated this 3 or 4 stars, I say 2 at best. Rooms are noisy. Beds are uncomfortable. I don’t think they make a smaller shampoo bottle, so bring your own. The tv’s in the rooms were out during our stay. But the tvs worked in the lobby and a few select rooms? After complaining again they finally (on our last night) moved us to a room where the tv worked. Staff was nice and the complimentary breakfast was top notch! Just an old cheaply built hotel with lipstick all the comfort of the old route 66 motels… I felt like I overpaid for that level of hotel.

Fairly clean. Maids weren’t thorough though. Key system for rooms sucks. It uses a magnetic frequency thing that gets wiped if you put it your wallet, or near your cell phone, or go shopping, or pretty much anything. This is what the front desk woman told me. Stayed three nights, had to get it rekeyed twice. The front desk clerk was fairly rude about it the second time too. I’m sure there’s plenty of better options around Midvale.

I was jolted from my dreams this morning at 6am by an absurdly loud noise in the bathroom. Coming from the total silence of sleep, the sound was reminiscent of hot steam screaming from a burst pipe in a boiler room or a Gulfstream firing up outside in the parking lot. One eye open, I flick on the bathroom light expecting to see water shooting out of all the plumbing fixtures. Nothing. It’s the shower from the room next door. I had no idea shower plumbing could create that kind of racket. Clearly the walls are on the thin side.
That was my second involuntary wake up call of the day, the first being the exterior door opening and closing right outside my room. Again.
This early morning experience was followed up by the realization that the hotel had no hot water, which was also the case last night. Apparently a pilot light has been out on the water heater for twelve hours… I guess they don’t supply the in-​house maintenance staff with matches anymore.
Out of bacon and sausage this morning… No caps for the foam coffee cups…
Décor, sweet espresso machine, and free weights in the gym keep this place in the game. Can’t always tell a book by its cover though.

This was a nice hotel. The staff were nice, beds were comfy, love the towels, breakfast was yummy… couldn’t ask for more.

Real nice Best Western…
Great location and outstanding staff.
Right off the I15, but you don’t hear any freeway noise.
One stay I was literally right next to the UTA tracks, so every so often you could hear it speed by.
Very comfortable beds, large flat screen TVs, good WiFi.
Love the shower heads! Great for taller guests.

This is such a wonderful place to stay: good location, nice employees. Made it feel like home