FedEx Office Print & Ship Center

I talked to manager Steven Piuser about getting banners or posters made for a high school graduation party. He was friendly and informative. He gave me several options. Unfortunately their professional services ($ 50 minimum to design each name) was out of my voluntary budget.

Very simple, imagine
I got 10 new hire employees waiting for me at one of our locations here in Utah. I physically came in to Fed Ex a day before for this very important hiring packages for an event in our company.
Fed Ex: no problem this will be ready Saturday at 8 am
Me: walk into Fed Ex at 11 am on Saturday and waited 30 min for them to help me.
Assistant manager: approaches me to help me, guess what? They don’t have my order ready.
I had to come back to my event that starts at 1 pm and put up a plan or excuse to dismiss 10 hiring employees including managers.
Can we really trust FedEx? I don’t think so. An assistant manager couldn’t help me? I have no words to describe this very disappointing situation.

Had a ton of gear (4 boxes, 100lbs.) that needed to get boxed, packed, and in before the cut off for Express. Randall is amazing. He’s superman. And he nailed it down with time to spare, dealing with multiple accounts and all the mess. He’s one of the good ones. I sincerely hope he gets recognition: as far as I’m concerned, he went above and beyond. Thanks, man. Love, The Sony Rocky Mountain Rep.

This place is the worst! I was there today and they wouldn’t even help me at all. The one girl there gave me a dirty look and wouldn’t even come over and help me to know how to work the machine. I went to the UPS store and they helped me no problem. I spent 8 dollars there for nothing. Thanks for nothing lazy people with crappy customer service!

As a new business owner in the area I hoped that this would be my go to place for quick and reliable printing. I only had 4 one page PDF documents that I needed 5 copies of each… they treated me like that was a huge burden! No one seemed to want to assist me they kept trying to pass the buck to someone else.

With stores like this, there is generally not a whole lot to say in a review. In and out with what you need. However, I had a horror experience at this location; i am hopeful that it was an isolated incident with their staff.
I came in first thing in the morning to get some copies and have the sheets quarter cut. Not a big project, 250 two sided copies. I assumed I would be in and out in 15 – 20 minutes; I was on my way to a presentation. At the time, about 7:15 am I was the only customer in the store; though customers were in and out over my visit.
I asked for some color paper, 4 – 5 colors, bright, but not picky about the colors and the worker got them for me.
Problem 1 — (theirs) I went to the self serve machine and inserted my credit card. The machine would not read it. I tried three machines without success. I asked for assistance, and politely shared that I Was in a big hurry to get going. The worker was busy on a project and seemed to take his time to check out the problem. So after a few minutes of trying my card in multiple machines, he offered to get me a store card to use.
Problem 2 — (theirs) took another 4 – 5 min to get a store card for me to use, I asked for enough to make 250, 2 sided copies. The store card started the machine.
Problem 3 — (may have been mine; though they made it worse) the machine would not read my USB stick. When inserted, the the screen just said reading for several minutes. I asked the worker how long it wold take; he said usually a minute or two depending ob how much was on it. There was just on file, the on I was trying to print. I was told to give it a few minutes. After about 5 minutes, I asked for helping suggesting something was not working. Took a couple of min for him to get to me and when he did, he tried the same thing I did, and waited for it to come up. Nothing happened.
I had now been there for 20 min.
Problem 4 — (not sure who is to fully blame here; may be ⁵⁰⁄₅₀) he took the USB stick to a store computer; the file could not be read. This was odd, given that had just erased the drive and added just the one file before I left the house. I asked for him to offer another solution; he asked me to email.
Problem 5 — (theirs) — The worker went back to working on another project while I sent the email, which took about a minute to send. It then took him a dew minutes to get back to me. I again shared how I needed to leave asap. He opened the MS Word file, and said because I was using a different version of Word, the format was off. I am using the latest version, so I have to assume the store version is older. My laptop was still open, So I said I would send a PDF.
I had now been there for over 30 minutes.
Problem 6 — (theirs) converting and sending a PDF is a very quick process. Nonetheless, the worker left to assist others. It took him a few minutes to get back to me. I was now getting frustrated but remained polite and friendly. He sent the document to the printer, but of course went on to other tasks before coming back to mine.
Problem 7 (theirs) — Once printed, he folded the sheet to ensure that it lined up. While I appreciate him being thorough, I advised that I had done this. Once confirmed, he then added the color paper and started the printing.
40 minutes plus.
Problem 8 — (theirs) he completed the prints, and started to pug them in a bag. I reminded him I needed them cut. This took a few minutes as he again was helping another customer. He then went to the cutter.
Problem 9 — (theirs) as he went to cut them, he made reference to the number of copies… 200. I then advised I needed 250… He then had to go back to the computer to sent the item again.
50 minutes and counting…
Problem 10 (theirs) — before sending the print, he had to add more colored paper to the tray. He again asked what colors I wanted; my reply… I don’t care, what ever is easy as I am very late. He then completed the prints and cuts.
After all this, i was paying an hour later. There was no acknowledgement of the delays, and of course I was charged full price for the work. BTW, the prints were for a non profit project.
I was disappointed that despite the challenges, my needs were not addressed; the live customer standing in the store. Much of the time I was there, he was working in a project for another customer who was not there. While I acknowledge they have other tasks to complete, the challenges should have escalated the attention if the staff.
It took an hour to get out of there. So ridiculous! A couple of days later I needed some more copies; ironically the same credit card was accepted by the machine.
The customer service level with my problems were not well addressed and with other options, i will certainly take my business elsewhere. The quality was fine, however, the service needs improvement.

Awesome staff, short lines. Highly recommended for supplies and projects.

ME: Hey. uh. so I know you usually take 24 hours on projects like this. but would it possible for me to pick it up tomorrow morning?
THEM: How early?
ME: (Painfully thinking about how early I would have to get up on a Saturday before going to an event where I needed the signage they were printing & mounting) Uh. 8:30am?
THEM: Tell you what, how about we just get it done before we close tonight.
ME: Like in the next 8 hours?
THEM: Ya.
ME: I love you.
That’s pretty close to how it all went down. And I got a call less than 6 hours later saying it was done. And I picked it up because they were open until 11pm. And that’s how you get the extra star.

I come in here every couple of months to pick up binding supplies and the staff is awesome! They recognize me and know what I need. Kudos to this store!

Awesome! I went here to get 200 copies on lime green paper today… don’t ask.
The guy behind the counter helped me figure out that it was cheaper to just BUY the whole ream of lime green paper, then make all the copies I wanted and I’d still have mass quantities of paper leftover for my next inspirational colored-​paper-​using idea.
The dude loaded the copier, printed a sample and programmed everything in for me and hit GO! Now, I could have done it all, sure. And it probably would’ve been just fine and only cost me an additional 2 – 4 minutes. But this guy went above and beyond the call of duty and was extremely helpful. Kudos!