Dartmouth-Hitchcock Milford

Great place just can never get them to answer the phone. The last time My wife called it was 40 minute wait. This isn’t an isolated case the phone service is about non existent. Much fast driving over and making an appointment in person.

Up until about a yr. Ago I loved Dartmouth .I have been a patient in Milford for many yrs. Staff and docs were awesome-​no complaints. About a yr ago front office staff kept changing and mistakes were being made. EVERY time I visited there was someone new at reception. It wasn’t a family anymore. then phone system changed and instead of waiting maybe 2 to 3 minutes to speak with someone I now have waited as long as TEN MINUTES to speak with the Milford office. I thought this would improve as time went by but no it pretty much has stayed the same! I now am forced to use the dh ap to communicate with my doc or a nurse or to make an APPT. I much preferred the phone but not anymore, it just takes too much time. I don’t know how people put up with this? I would love to be able to voice my opinion of their new phone system but I do not know who I would email? These changes may be serving the needs of Dartmouth Hitchcock but certainly not the patients they serve!

Long history with this organization
— complete black-​out of doc access which ran for years. Overbooked and understaffed.
— outsourced billing and so was ping-​ponged between the two, billing and medical, when the bill was incorrect. Billing agency also KEPT ANY OVERPAYMENT without notifying me.
— docs often bring organizational activists’ interests into the exam room. Domestic abuse questions, anti-​smoking materials, etc.
Improved through the years
— much faster to get an appointment
Current doc is backsliding in performance to prescription-​only answers and your medical history is only what this person personally recorded/​witnessed.
I still use this organization for minor ailments but get on the highway and head south for anything serious.

The staff at this practice are always professional, friendly, and attentive. Dr. Kaploe is a wonderful primary care doctor. He focuses on the whole person, takes time to listen, and never seems in a rush. He is everything a medical doctor should be. If you are looking for someone to focus on prevention, treat the whole body, and not rush you out the door with a bunch of prescriptions, I would highly recommend Dr. Kaploe.