Expressions By Elizabeth

I ordered flowers via the FTD website and they unfortunately chose this horrible florist to deliver them. I called them to explain the flowers I ordered looked nothing like the flowers delivered. Woman on the other end got all huffy and said they would rede liver tomorrow.

I have a few choice expressions for this florist! I ordered flowers thru
. I have had great success with this online service, but unfortunately a bad florist such as Expressions by Elizabeth was chosen as one of their florists. I ordered a lovely bouquet for a funeral, and what arrived was just embarrassing! I will never, ever, ever order or recommend Expressions by Elizabeth to ANYONE!!! I sincerely hope
removes them from their florist list.

One of the dumbest groups of employees I have ever had to deal with. My flowers for Mother’s Day were to be delivered on Saturday. I was sent a confirmation that they had been received Saturday evening. They hadn’t. I called Sunday morning to check the status on them and were told they were ninth on the delivery list and would arrive to my mom in around 2 hours. Almost 4 hours passed by and they still hadn’t been delivered, at this point it’s already 6 pm, 24 hours after I had already been confirmed they were delivered. I was pissed. If you can’t do the service, don’t offer it! I called again and this time was rudely told that I was 4^th on the list after the delivery the driver was already on. So fifth. HOW on earth is that possible?! Four hours to deliver 5 flowers?! At this rate my flowers sure weren’t going to get there that day. It would be the middle of Monday by the time the worst delivery person on earth made it. And dealing with the employees terrible attitudes was like being lit on fire. Unapologetic, not helpful, rude, and generally didn’t care about not sucking. Absolutely the WORT florist. I would never recommend them to even my worst enemy. I’m not shocked the only reviews they have are 1 star.

I paid $ 85 for a bouquet and delivery online through
.
This company received only $ 50 of that.
Despite explicit instructions to leave the flowers on the door if by chance no one answered, the delivery person did not leave them at the door. They said it was too cold. I get that, but if my instructions could not have been followed, I would expect that someone would call me to tell me that there was a problem. Also, despite there being a very good, working door bell, the delivery person chose to knock instead of ringing the bell, so even though someone was home, no one answered. In either case, the one thing I wanted to give to my mother on her 60^th birthday failed to make it.
Despite there being a phone number on the order for the house, no one at the florist bothered to call. Upon calling them to check on the status, I was met with a rude and unhelpful associate who told me it wasn’t their problem and that they’ll try to deliver them tomorrow despite me offering to send someone to pick up the flowers. Sure, they would have to stay an extra 10 or 15 minutes past closing time, but given their mistake, it would be the right thing to do.
Bottom line: do not trust this florist to come through for you if time and customer service are important to you.

I was disappointed with the service I received at Expressions by Elizabeth in Milford, Ohio. In fairness, I was a walk-​in customer and I understand that florists like to have advanced notice.
I was on my way home early from work on a Friday night, thinking about the daddy-​daughter dance I was going to go that evening, and thought it would be nice to get a corsage for my 6 year old daughter (after she mentioned how some of the girls wore a flower on their wrist the previous year). I walked in and waited for several minutes for someone to help me. It wasn’t until I looked in the refrigerated display case (that I learned was full of already ordered flowers and corsages) that someone acknowledged me.
Upon explaining what I needed I was told with a huff that I needed to give 24 hours notice and there was no way they could possibly meet such an outlandish request (my words, not theirs, but same kind of tone). As I was walking out they explained they could make the corsage for me in less than an hour. Interestingly, upon pick-​up, the charge for the corsage was $ 6 more than a reserved one exactly the same in the refrigerated case.
I felt like I wasn’t a valued customer. I don’t even mind paying a premium for the short notice. It was the attitude of the woman who ‘helped’ me that left a bad taste. Just imagine if she would have said, «Oh, we absolutely can help you with that. There’s a $ 5 same day fee, but we can have it ready in less than an hour.» GREAT. Sign me up, I want it– my little girl will be thrilled.
On top of that, the place was full of trinket collectibles and such– really not well merchandised and the staff was not helpful. If I need flowers in the future I will definitely go to Kroger’s across the street, and yes– I’ll order the corsage in advance next year, just not from here.