CVS Pharmacy

The Pharmacist here totally saved my life. He caught a prescription that my idiot Dentist had written for me that is first thing on my allergy list. The pharmacist came out to check with me to see if the allergy had gone away when I said no I’m still totally allergic, he said he wouldn’t fill it. He called Dr Dung and with no apologies for almost killing me changed the drug to what I could take.
Hard to thank them enough. REALLY!!! They have my confidence.
It’s so comforting knowing someone is paying attention to your health when we don’t know what has been prescribed for us.

I have shopped at this Longs for many years & I have to say customer service has improved 100% as far as today went.
As soon as I entered the store, there was an employee on the sales floor asking if we need any help looking for anything. What??? This is the first time anyone has asked me this in Longs. I was so shocked especially since this store has been re merchandised & sometimes it’s difficult looking for things.
So I just needed a few things but I couldn’t find an item & asked another worker where it would be located, so she took me to where that particular item was & again it was so shocking that everyone was so helpful.
Finally I went to pay for my purchases & the cashier was very friendly & even placed my bag in my wagon which they don’t normally do. Wow, I’m so glad this store has improved so much in customer service that it makes you want to return which I definitely will.

Came me to pick up a prescription for myself. The staff wasn’t so friendly as other locations. The wait for the actual pickup I was told it was going to be about 20 minutes but it only took about 10 minute or so.

I have tried to give this location numerous chances in their pharmacy but unfortunately they have lost a long time customer due to the poor customer service I received on numerous occasions. The first time my husband was alerted that his prescription was ready. We waited in line and when we got to the counter we were told that it had been put away. Ok, our bad because we missed the deadline. Can we just put in an order to order it again. She tells us we have to get into the other line (fill line) to fill the rx again. You’ve got to be kidding me! We already wasted 15 minutes of our time standing in this line and now you want us to stand in another. We ended up calling it in and picking it up later. The next incident involved my own medication which I’ve been getting from them for over 10 years. I get a 90 day supply so go back every 3 months to refill. I was on automatic refill. They called me to let me know that the vendor has not supplied them with my med. «I» would need to call all their other locations or another pharmacy to get it and then transfer the prescription to the other stores’ location. So you mean «I» have to call their own Company stores and «I» have to transfer the prescription myself? Where is the customer service? Why aren’t they calling other stores and finding it for me? We live on an island for goodness sakes! I had my Dr. call and he found it at another pharmacy for me. I complained to Corporate. I got an apology and what I went through should not have happened. They will be speaking to the Mgr. of that location.Okay. Here it is 3 months later. I call in my prescription to Longs because I needed a refill and it seems I’m no longer automated. I get a phone call 30 minutes later by Pat. «We’re sorry but the vendor did not supply us with your medication. „You“ can call another Longs or other pharmacy…» Ok, I blew a gasket and let her have it. Don’t you have something in the computer that states I had this same problem 3 months ago? Nope. She starts to deny that she even told me to check another Longs. Then instead of apologizing, she starts to argue with me, only making me madder. She’s trying to explain that the vendor does not have the medication (ok I got that) and she wouldn’t know which store to call for me because she didn’t know where I would like to pick it up. (there are 2 more Longs in Mililani) Ok let me tell you how to do this «We’re sorry but the vendor has not supplied us, I called this Longs location (5 min away) and this Longs location (10 min away) but they don’t have it either. Is there another location you would like me to try?» Now THAT would be customer service. Too bad they don’t know what that is.

Horrible customer service, unlawful company policies regarding prescriptions. Every time I’ve had contact with the pharmacy, there’s some sort of issue — medication is not in stock, different and/​or incorrect information is passed by the staff. When I’ve tried to complain to CVS corporate HQ complaints department, I get nothing but generic information. It’s too bad there aren’t any alternative mom and pop pharmacies in Mililani. It’s really sad when you must deal with a company who’s priorities are centered on profit, with no real regard for the customer.

I’m writing this review while sitting on the ground. It’s very comfortable. The air conditioning is at the perfect temperature. My wife is looking at make up products so I thought I’d just sit here and write a review

Don’t like coming to this longs since the renovations, it’s a weird set up & things are is organized as can be. Went to the check out line, used the HMSA/​extra care card since you can get 20% off on medications, so I said why not take advantage. Went to the register, scanned the card, scanned the ibuprofen which is $ 8.99 regular price should drop down $ 7.19. Asked the lady at the register if I use the HMSA card isn’t it supposed to be 20% off? (Keep in mind my bf just got his in the mail the night before with the paper that says what qualifies for 20% off) lady tells me SHE DONT KNOW! I told her well if it’s not 20% off I don’t want it & she looked at me saying you don’t want it? Isn’t that what I just said?! She called the manager & EVEN the MANAGER didn’t know anything! Really for a place that’s gonna participate in these kids of programs, train your employees on these things before putting them on the front line. Horrible service ever!

They are renovating store, and have everything here and there! I needed an infant nosefrieda (new type infant hanabata remover) I purchased it from same Longs, but because of their renovation, their (assuming) head Pharmacy Tech guy, jus’ blows me off! «sorry under renovation, ur gonna have to find it yourself» REALLY! Renovation or not! Head Pharmacy Tech or not!!! Poor Service!

I really dislike this longs. They called me to say my prescription was ready, but when I got to the counter I was told I had to wait 15 more minutes. After waiting I went to the counter again and was given my daughters things, BUT when I checked the package I noticed the aerosol machine missing and had to wait AGAIN! First and last time I’m sending my scripts to this longs

Sales + Alcohol = Happiness
The best place to get your spirits with their holiday deals going on. This is probably the only reason I stop at Longs… to check alcohol prices :)
There are always some sale going on here that puts them in competition with Times and Wal-​Mart nearby. While the selection is limited, they do have quite a bit of locally desired stuff.
The staff here are mostly helpful in finding what you need. The register lines are average but the speed mainly depends on the intelligence of the customer. Come on people, be prepared to pay when you get up there.
Overall, a better Longs than some others I been to. :)

The best Long’s in Mililabi. Always plenty of stock and the workers are spectacular with regard to customer service. Everytime I need help locating something, they take the time to walk me all the way to the item to ensure I have no problems. They are always happy to look in the back for overstock when things are low on the floor.

Unlike several other places I tried before coming here, this Longs actually worked with me so I could finally get my flu shot AND have it billed to my insurance. I called before coming in and they were nice, professional and helpful. They knew what they were talking about, including about my insurance. They even gave some unsolicited advice: get your flu shot soon because there is a short supply on the island. How thoughtful! When I came in, the pharmacist (I didn’t see his name but he was a young Asian gentleman) was amazing. They squeezed me in and the wait was short. Lovely people at the pharmacy! Special thanks to the immunization pharmacist!

Today, 4÷9÷2014. I met with a «Senior Employee» who requested to remain nameless herein (this person stated he/​she is shy!!, how cute (lol)). This person was the one responsible for reading my previous review about hand sanitizer at the Pharmacy counter top area. This person stated they read it and the next day placed the sanitizer there. This person, and Long’s at Mililani Town Center listen to us. I recommended they place half & half cream in the cooler box. They do have heavy cream, which I use, though many people use the former.
I am happy to report that it will be there soon. This Long’s listens to their customers, so I suggest to my fellow Long’s customers that the next time you don’t see something you would like to purchase there, just contact the manager and you, if it’s possible for Long’s, will soon see it there waiting for you.
The Pharmacy has improved by leaps and bounds over the past year. Friendly, shorter lines, polite, and professional. I feel good, knowing I have other locations of choice to receive my medications, that Long’s is MY choice in everything that they sell.
It’s just fun to wonder the aisles and see what’s new, familiar, or something I never thought of and take it home to enjoy. A fun, LOCAL store with us Hawaiians in mind in their product selection. We don’t need electric blankets in January but give me the Kona Coffee and Mac Nuts any day of the week… I love it here and you will too.
Three CHEERS for Mililani Town Center Long’s. They honestly care.

Its nice that CVS didn’t change the name of Longs in the islands. I grew up w/​Longs and enjoy stopping by here for shampoo, conditioner, toiletries, hell, just about anything you can imagine that is not fresh, that you would have to buy at Foodland.
On my most recent trip I bought a lot of Hawaiian snacks like Li Hing Mui, Li Hing Mango, Dried Cuttlefish, Hawaiian Party Mix, Dried Seedless Plum, and Smoked Ika Legs (and oh yeah, shampoo, conditioner, toiletries — LOL!).
I prefer Longs over Walgreens any day in the islands. They even have nicer leis compared to Malama Market across the street in the Hale’iwa location, Thanks for not changing the name CVS!!!

Its a hit or miss with this location in terms of value and service. The pharmacy is amazing i must say. Both the drop off/​pick up associates were very nice and fast, which means alot when you’re sick and fiending for your drugs to be made. I couldnt have waited for more than 10mins? and thats with all the seniors refilling their meds as well. The sales are pretty decent but again you gotta beat all the seniors that are refilling their meds they will clear out the shelves like no ones business. Some things do end up being cheaper than Walmart. Sunday ad they had foil onsale for .99 and ran out, went to walmart and the same foil was $ 2.39(boo) so just keep your eyes peeled for deals like that.

If you need to psych yourself up before entering a store than this Longs location is for you. It’s small, cramp and has what you need. And then some. I look forward to dodging little old asian ladies everytime I go there. The mixture of colognes, perfumes and all the scents they’re trying to cover up fills the warm air with excitement. The ancient cash registers with out conveyer belts might be my favorite part. Or maybe the doorway with the homeless guy sitting right in front of it. It’s hard to anticipate what hurdle of adventure awaits with every visit.

I always love a well stocked and organized drug store/​convenience store. The Pharmacy staff is always so helpful.

I dislike this Longs. Recently, I went there to look for Mother’s Milk Tea, which is an herbal tea used to help stimulate milk production in lactating mothers. Anyway, I didn’t know whether it would be in the tea section or in the drug section. So I asked. The clerk looked at me like I was crazy, then walked around in circles for a bit, then told me he doesn’t think they carry it. Hmmmmm, okay. I asked him if he could possibly ask someone else, so he asked someone in pharmacy who was just as clueless.
They proceeded to tell me that now that CVS is taking over, their inventory is being switched out. Basically, excuses… I asked if they had the inventory computerized, and they actually said they don’t… What store in the year 2012 has no computerized inventory. I find that hard to believe.
I left, frustrated. Their prices are higher than those of Walmart or Target and the customer service is the same. I was very disappointed.

Oh Longs Drugs. My, my do we go back.
From school supplies to after school snacks, you are an institution, a requirement really, to people in Hawaii. Any community that’s a community has one. Or two. Or if you’re Mililani, three.
I’ve been coming to Longs for their photo services since I got into Lomography in 2006. I’ve taken 200+ rolls to them in the past 5 years and I’ve hardly had any issue with them. They’re consistent, usually early (Always 1 hr processing), and seem to have Second Set Free specials every time I turn my film in to them.
I recently got a film scanner and no longer need prints so I just ask for develop only, no cut and it’s 99¢! I could always process my own film, but that takes time out of my schedule that is better used eating dinner, working out, or perusing Cookie Corner next door.
They remodeled in 2009 but the aisles are still squished and jam-​packed with merchandise so its always a pinch to maneuver through the obstacles of grannies shopping for nick-​nacks and teenagers buying junks.
I find that their prices aren’t as competitive as Walmart or Target but their selection is pretty much tailored to the average local. Who woulda knew this was a California-​based chain? (which no longer exists except here).
Longs will continue to be destination for anything and everything we may need at 7 am to 10 pm, healthy or sick, rich or poor, hungry or not.

This review is for the photo center. I went in to make copies of some pictures of my little boy scout to put in some thank you cards after a recent fundraiser. At first I thought of getting wallet sized photos but found out that if I did that, it would take a few days for them to be ready.
I was too impatient for that so the woman (I am so sorry I can’t remember her name) suggested I get regular sized. That ended up being cheaper than my original order AND they were ready in like 5 seconds!!! Thank you so much for the assistance :)