Nail Tek

My son waited for 20 minutes. No one approached him nor greeted him at all. Poor customer service. We took our business elsewhere

Always book your nails with Jenny. She’s amazing and always does my nails, even if I just walk in and not make an appointment.

Jasmine is one of the Nail Techs in this facility. I have been a faithful customer of hers now for about a year. I can assure you she is professional, kind, and detailed orientated. She has creativity that amazes me. I’m not picky when I go in, I give her free reign. I always say as long as my hands & feet look good when your done, Jas. And I have no complaints
I’m a satisfied customer.
You should go in and check her out sometimes. Make an appointment it’s easier.

HORRIBLE, HORRIBLE, HORRIBLE!!!
I have been going to get manicures and pedicures since I was 15 years old. That’s over 20 years and in all that time never have I been to a place so terrible! Customer service is awful! No one greeted us when we came in. We were told very unkindly to «sign in». I wanted a pedicure, my sister a manicure. They put me in a chair and I waited like 15 minutes before anyone started working on me. Now, my manicurist was nice enough, but my sisters’ was just plain awful. I get it, most people who work in nail salons have English as a second language, but most can still understand simple requests! My sister kept telling the woman what she wanted and the manicurist kept shaking her head as if what my sister wanted was dumb! Her manicurist was rude and and insulting! Making faces of disgust and then bent her nail back so hard my sister actually cried out in pain. She didn’t even give her an apology. The woman just sighed loudly and rolled her eyes again! WTF!!! Plain and simple: If you want to be treated like a piece of crap for 30 minutes then pay money for that, by all means, this place is for you!
Absolutely AWFUL place.

I booked an appointment for a spa pedicure for my friend and I. When I arrived they gave us 2 seats next to each other but told my friend her massage chair didn’t work so she asked if she could move to one that did. And it didn’t work either. I wish they would of told me that half of the massage chairs weren’t working before I booked an appt. The lady doing my friends toes tried to up sell us on everything. (eyebrow wax, Callis remover, designs, manicure) we said no multiple times. My pedicure was not that great. I can see a part of my nail that has no color. I won’t be back.

I’m new in town and stopped in Nail Tek today for a gel mani/​pedi. I had read the mixed reviews but I wanted to go Walmart afterward so I thought I’d give it a try. When I walked in I said hello and no one said hello back. Really?! ??? Would it have been hard to do – just say hello. They just looked at me like I was an uninvited guest. All the techs looked really busy but the place was not crowded. Another lady came behind me and they treated her the same way. We signed in and sat down but as I looked at the prices, I changed my mind. I decided if I were going to spend $ 50+ for nail services, I wanted to treated like a person, not a cock roach. I left and don’t plan on going back.

I don’t know why it took me so long to realize this place is so horrible. I have been a year or so getting my eyebrows done and occasionally a pedicure. This place has gone down hill. Today I went in to get my eyebrows waxed. I waited 40 minutes just to go back to get them done. The lady who waxed them was very rough, she rushed and they looked basically the same as when I went in there. She said it was a natural look. I went there last month to get a pedicure and I came home to realize I had dead skin still hanging all on my feet. Bottom line, not friendly, bad customer service, and they do not do quality work. It makes me sad, because it is such a convenient location.

This place is unfriendly, horrible customer service and my feet was soaking for like 45 minutes before anyone started working on me. My feet was like a prune. Seriously!!! Don’t go there jus sayin!!!

I went in and thought it was full but then everyone was like hi what u want today They were pretty nice to me but then they started talking in Vietnamese to each other and laughing it was making me really uncomfortable because I could tell they were talking about me. Anyway the guy took his time and I felt like he did a good job shaping my short nails but the gel polish wasn’t applied as well as id like, there’s many spaces on the sides and at the bottom where polish should have been. I thought $ 35 was a little overpriced for a manicure with gel polish, I feel like it’s usually only $ 30? I know it’s not a big difference but I only had $ 40 on me. Oh well, I didn’t feel too bad about the small tip because my nails are just good not spectacular.

This place is extreme luck of the draw. One time I got an amazing pedicure massage, unfortunately, most of the other times have been in the ‘worst experience ever’ category. I’ve gone here around 6 – 10 times because I hope that I’ll get that amazing one again. But that particular tech was only there for a week or so – that usually happens with the good ones.
My experience on 8÷11÷2013 simplified:
1. Not greeted
2. Waited for 20 minutes
3. Received pedicure
*Tech picked up and moved my purse without asking or even looking at me
*Cut my toenails SO short before saying a word
*Massaged so hard it hurt
4. Waited 10 minutes while tech helped another customer while other techs were available
5. Received manicure
*Dirty towel with another person’s nail clippings on it!
*Cut my fingernails SO short!
*Sloppy job with cuticles
*Crushed my hands when «massaging»
*Skipped base coat altogether
Doesn’t sound so bad? Well, there’s more.
Not 4 hours later, the polish on my fingernails had already lifted and chipped off (see photo).
Had bruises on my feet from the «massage.»
Cuticles and dead skin not trimmed properly
Irritated toes from nails being clipped too short
Uneven fingernails – some square, some round, some lopsided
So I went back the next day to have them fix everything. Techs were obviously inconvenienced, not that they were helping anyone when I went in. The tech said that any clear polish would immediately come off. (Uhh, it’s never happened before…). She applied a base coat and the clear polish again. It chipped and peeled off again within a day.
CONCLUSION: unfriendly and untrained techs, cheap products, overall negative experience. I will never go here again.

I’ll never go back. Crappy mani and their customer service is horrible.
I gave a $ 4 tip but the lady put $ 40 in the credit card machine. I didn’t catch until
I saw the charge online a few days later. I called them and got the run around until I told them I was going to dispute the charge with my bank as fraudulent.
When I went back to get my $ 36 back, they acted like it was my fault.
I won’t be back.

I’ve been here twice, once for waxing and right now, I’m getting a pedicure. I honestly think their customer service is beyond poor, I feel like they should call themselves McNails because I’m like a burger being prepped on a prep line. Just so unfriendly and when the guy clipped my skin, they laughed when I jumped in pain. When I got waxed, they waxed me by the front door, not in a wax room! Shame!

I recently went there for a pedicure, and left more upset than I have ever been. After completion of the pedicure, i took a look and asked her to fix some things, she began to huff and puff, and showed anger toward me. She fixed the one nail, and I then asked if there was a way to remove polish that was still left on the skin area… Because of the attitude I was given, I proceeded to leave, as I was paying, I asked, «as a customer should I not be given what I pay for?» she replied that its your F***** nail and i cant fix it. She swore at me. I told her i was unhappy with the service, She said she didnt care. I ask for an apology for the profanity used, and she replied, «what the F do you want me to do?» I asked to speak to the owner, she said she was the owner. Any way, do not go there unless you want a poor nail job, in an unclean evironment. I believe there are 2 locations in Mililani, One in the Town Center and One in The Shopping Center.

The problem with this place is you seriously have to pull a straw on who you get to service you. If you get the right person, then maybe you might get alright service. I went with my friend and to be honest I didn’t hear the name of the person servicing her. Basically her manicure was almost brutal. They ended up cutting my friends nails too short and she started bleeding under her nails. Scary, BUT I might go back just to see if results vary.

I have been here multiple times and I love it. Quang has only been here for a short time, but he is my fav. Very gentle massage which I love because I’m very sensitive, and knows where to put pressure on your feet so you’re not wincing in pain. LeNa who also works there is good at massage if you like a vigorous massage, she’s great and does gorgeous flowers, but I was actually sore for a day because I’m that sensitive. Another is Quang doesn’t overscrub with the sugar scrub like every other nail place does. The experience was so good I went on to get a full set which are flawless, and a brow wax. He never rushed a thing even tho his shift was over. Needless to say I tipped him well and really enjoyed the experience! :)

This is the worst customer service place ever– I miss professionail that used to be here… the pedicure was overpriced — do not get the deluxe which is just extra lotion and sea salt — no one is friendly and it was the fastest pedicure I ever got — plus the massage sucked! I live in Mililani and am very disappointed in this place — save your money and go somewhere else!

Ok I went here for the 1^st time today. I did my normal pedi w/​american polish, but this time I tried something new and added their $ 10 spa massage. It was different and a bit longer. She massaged my calves a bit longer but she cldve put more pressure. I remember once the other co had a worker (Ann) and she massaged my calves so good that in the middle of the night it cramped up. The Nail Tek lady did a btr cleaning then the previous tenant’s workers. She took the time to clean under my nails; yes the smallest service makes a big difference! The only thing I didn’t like was that after she shaved my calus, she didn’t fold the towel over b4 putting my feet by it… yuck! Sorry one more thing, their chairs were a little uncomfortable.
I paid and figured out that the 2 companies switched locations. Will I go back… maybe. This place also talks in a non-​English language ;P while working and I’m gonna try the place in Aiea (trina’s). I heard they don’t talk when they work and if they do, they speak in English. Also heard the price was good! Yay! I’ll report back in about 6 weeks.
Question…shld I have tipped the lady? I think not cause I pd for her services already, rt? $ 28+$ 10+$ 5 = $ 43
Also, I recommend requesting a female worker. I dunno they seem to know what the customer wants. My exp w/​male workers is that they wanna get u in and out. The best worker from the former tenants (who r now @ Waikele by KMart) is the mgr/​owner.

I went in with a friend who was visiting me from Texas and paid for half of her pedicure because she’d never had a pedicure before. She got the regular spa pedicure while I was intending on getting the hot stone pedicure which the guy said, «sure, sure» to and then it never happened. So I was pretty ticked off that I didn’t get what I’d asked for just because these two guys wanted to clean up and leave for home early. They literally started cleaning as our toenails dried and left right after we left.
It made me so mad that I’m never going back to this particular establishment because I know of other nail salons with the same «Nail Tek» name that have done much better jobs. If you want to try Nail Tek out, please don’t go to this establishment located in the Mililani Town Center unless you want bare minimum customer service. Try the Mililani Shopping Center one, the one at the Moanalua Shopping Center, or the one at Fairway Plaza across from the Fastop in Mililani. There was a beautiful, young Chinese woman at the Moanalua one who gave me a fantastic pedicure and liked to talk story which is always a plus if you are a chatterbox like me.
I gave this place two stars only because they got the job done and they didn’t try to make me pay for the higher priced one when in reality they only gave me the regular spa pedicure.