Calling All Paws Pet Care

I had a great experience with this company for over a year. They provided stimulation and activity as well as walks and exercise. Then all of a sudden they stopped returning any form of communication and missed an appointment because a former employee stole my house key.
All the blame for missed appointments and lack of communication was placed on a former employee, but communication continued to get worse as the week progressed.
If you had asked me two weeks ago to review this company they wool have had 5 stars, but they are getting two because of what they were before not because of their current positioning.

Now we received a letter stating, «We assumed The extra $ 80 cash was a ‘Courtesy tip!» WHO in their right mind leaves a 100% tip? The owner, Caroline Boyce states, «there are «No refunds, and we are returning your payment as A COURTESY»

Hired via
to stay at our house and care for our dog and cat for a week. They were courteous and professional during the initial consultation. After we left, they sent us photos and text messages multiple times a day with details about their activities with our pets.
4 days into the vacation, we started hearing from worried neighbors who heard our dog howling in apparent distress. We sent a friend to check on things, and what he found was appalling …
Piles of dog poo all over the house
So much pee he had to remove our bedroom rug from the house completely
Damage to windows from dog scratching to get out
Dog’s voice is hoarse, and she is very fearful
We called Caroline and she claimed to be on her way back to our house. We told her about the conditions our friend had described and asked her to drop off the keys. Then she changes her story a bunch of times (she is at a nearby client’s house; no, actually she’s at home in Bothell) and ultimately says she can’t get to our house that evening at all and will mail the keys.
The exchange that followed included:
Indignance: «How dare you accuse me!»
Lying: «your dog has been going crazy and peeing on the floor for days!» (and you didn’t think to mention that in your daily messages.?)
Weird rambling emails, including a late night warning about a glitch in airline reservation systems
A call to us from the
emergency line because Caroline had contacted them saying she was very worried about whether anyone was caring for our pets since we had fired her (thanks for your concern I guess??)
She promised to mail back the two keys we provided but only sent 1, so we had to change the locks in addition to repairing damage to our home.
Calling All Paws is now using photos of our pets alongside fake glowing reviews on their website.