Edible Arrangements

My sister ordered an arrangement for my mom and I picked it up yesterday. It was beautiful and the fruits were so sweet. Yeah, it’s pricey, but it’s a once in a while, special occasion thing, so I think it’s worth it. Parking kind of sucks, I wish there was a parking in front of the store for quick pick up, but I guess more people get them delivered.

Thanks Carrie for hooking us up with a great last minute arrangement! This girl is awfully sweet! And the birthday girl loved it!

My recommendation in to go to another Edible Arrangement location if you can. We ordered an arrangement to be picked up. We were on time and the arrangement was ready 45 min later! I can understand 5 or 10 min but 45 is ridiculous! Also the arrangement was incorrect but we were already 45 min late so we took it as is. I sent a message about the service on their website and the manager or someone (they didn’t identify themselves) gave me a call. I did receive an apology but it was half-a**ed. I don’t believe in a customer service that asks what can we do for you — you made the mistake so make it better! My time was wasted and it was just not a good experience all around. A refund of $ 10 or even a mailed note of apology would have at least showed some effort. If you are not interested in proactive customer service then I am not interested in being a customer.

Bought an edible arrangement online this morning, while I was @ work for my lovely boyfriend. It turned out perfect! He was surprised, it was delivered when I requested, and he said it was delicious. Lost a star for price. But for my baby it was worth it!

This place is awesome!!! They go above and beyond and their chocolate covered strawberries and bananas are amazing! Every time I place an order online, I have to call because they don’t have just boxes of bananas on their website. They willinging make the changes for me even in the free 12 count box when I only want strawberries or bananas and not the mixed fruit box. I highly recommend this location.

I ordered a $ 170 arrangement on Dec. 15^th with an email confirmation that it would be delivered before a 3pm party on Christmas Eve day. When it didn’t arrive, I called the store and after being on hold for 15 minutes was told that mine was one of 70 orders that would not be delivered today! When I asked why I wasn’t informed of this — they said they didn’t know it wouldn’t be delivered. I understand that the holidays are busy, but any responsible business owner would hire extra help or not accept orders if they felt they would be overwhelmed. How completely unprofessional!

This business is under new management as of December 1^st, 2015 and they are all about customer service; providing a high quality product; and service with a smile!!!
We stopped in on December 2^nd and were greeted by friendly staff members with a delicious sample! We came home with two lovely arrangements and decided to enjoy them ourselves instead of giving them away, they were fantastic.
The new management team is ready and willing to exceed your expectations.

B E W A R E !!
This «independently» owned Edible Arrangements ruined our daughters birthday. We called the store at least 12 times over a two day period trying to speak with someone and got «please call back during business hours» starting from 10:00am till 5:00pm.
The following afternoon of day 2 we got a call from another Edible Arrangements saying they had been given our order but they weren’t able to fill it based on what we ordered because they didn’t have the vase in stock.
We called Edible Arrangements CORPORATE to complain and they said please hold a moment and let them call the store to find out what was going on, they also we NOT able to get through to the store and they also filed a complaint against the store.
B E W A R E !!

I’ve had wonderful experience with edible arrangements in other cities, however here in Mill Creek, recently the store needs cultural training. There is no reason to be pushy especially when the customer has come to you. When a customer says no thank you, to a suggested up sell, there is no reason for the clerk to be offended. A positive attitude can go along way and even lead to repeat business. In the future I’ll take my $ 72 and spend it elsewhere

Best customer service ever! Super friendly staff and fast shipping. I definitely recommend this store~

The owner of this establishment is an absolute ROTTEN PERSON !!! She is argumentative, aggressive, doesn’t care about the customer experience just her silly parking spot in front of her establishment !!! Her service is CRAP !!! I would NEVER SUPPORT a person who treats strangers with this type of manners or actually the lack there of. She is an absolutely horrible person with a mean spirited personality and clearly a zero regard for others.

Really unsatisfied with the delivery and quality of the fruit bouquet. They gave me no notice for a delivery and delivered to my doorman even though I said I would not be able to get it until the next day. Totally inedible, brown moldy fruit. I called to express my dissatisfaction with the whole process and the manager scolded me over the phone saying it was my responsibility to be there for the delivery (even thought it was a Mother’s Day surprise). She said the bad $ 100+ bouquet was my issue and proceeded to act like a 4^th grader over the phone yelling at me. I rarely write reviews and don’t like writing bad ones but the behavior I encountered from this company’s manager and employee was remarkable. I would not support this business. To the manager Heidi – if you don’t like your job, do something else.

I ordered an arrangement for my daughters 10^th birthday to surprise her and give her a grown up treat… it was a huge hit!
The store was fantastic to work with and made sure that I was a satisfied customer. I will be back for more in the future!

I ordered online for the first time from these folks to send a welcoming gift to an employee who had a new baby. I didn’t want to send flowers or something else that would be added work to new parents and thought they would appreciate fruit on a stick as an easy snack between the 2 hour feedings.
They reported that the fruit bouquet arrived fresh and was really great.
I haven’t eaten/​seen the live version myself yet, but I want to give these people props for what they do. I’ll be using them again in the future.
Food: 4
Service: 4
Ambiance: NA
Parking: NA

I ordered online and asked for same day delivery. I was worried that the delivery would be too slow but they were so fast! I ordered around 1:15 and it was received around 2:30! So impressed and everything was delicious and beautiful! The pineapple cupcakes were a big hit! Thanks so much for your speedy delivery! Will definitely use you guys again!

I just ordered a strawberry, apple, banana box from there and it was amazing!
Love the owner Heidi too she’s awesome!

Excellent

The customer service at the Mill Creek location is TERRIBLE. Do not support this business, and keep the money in your pocket.
I ordered an Edible Arrangement from Mill Creek, WA to my friend for her birthday at her family-​owned restaurant. The fruit bouquet was not received, so I called Edible Arrangements in Mill Creek. The employee, Katie, had no proof of whom the driver spoke to, and said the bouquet would be delivered tomorrow, a day after what I intended. I expected accountability since the order did not arrive. I asked if I could cancel the order at this point because a late delivery is not what I ordered and paid $ 130 for and the employee said no. She replied, «Basically you’re just beating around the bush about it but you’re saying we’re lying.»
I talked to the owner of the store, Heidi. She did not apologize about her rude employee until I prompted her to. Heidi was also rude about listening to my side of the story, making excuses about how there was traffic in Seattle and could not deliver the arrangement on time. I asked for accountability and she said, «This has never happened in the 6 years I’ve worked here.» This is not an excuse for poor service and lack of customer service. Work on a solution, and don’t BLAME your customers because they wanted quality service.
If you want to support a strong, satisfying business, this is NOT it. Absolutely horrific.

The arrangements are soooooo pretty! I always see others bring these to parties I attend and so I decided to finally grab one myself and bring it to my friend’s house warming.
I browsed on their website before placing an order, which you can do so online as well but I had a Groupon this time around. They have a wide variety or arrangements to choose from and it was pretty hard to decide. Once I finally decided on a bouquet and also to add on chocolate covered strawberries, I gave them a call and placed the order. Be forewarn that you need to place it about 2 hours ahead.
When I arrived at the store, the lady who helped me was very friendly and bubbly. Since I had already paid over the phone, she just brought out my order and had me sign a receipt and I was out the door.
The bouquet was super beautiful and deliciously looking! My friends and I almost didn’t want to ruin the bouquet and so we were carefully taking fruits out to eat lol. I wasn’t sure how the fruits were going to taste but they were very nice and sweet. I will definitely be ordering another bouquet in the future!

The fruit is fresh and the chocolate is good… if the prices weren’t so steep I’d be in love.
Good for special occasions and the lazy. I couldn’t help but think of how much I’d save if I did it myself.