Gentle Dental

Doctor Teng has an extremely calm, consistent disposition. He’s very friendly and always addressed my concerns in a way that put me at ease throughout my orthodontia treatment. I am very satisfied with the results of my completed treatment.
Doctor Beuller, formerly Sorino is also a wonderful team member to this dentistry. I appreciate the service she provided with my routine cleanings.
The only negative: I always felt pressured to schedule an appointment for a routine cleaning, much like a sales person. Six months out is just unrealistic and if you miss the appointment you get a letter about being charged in the future.

I’ve been going to Gentle Dental Mill Creek for years now (off and on) and I can say as a true Dental phobe I can really relax here :) nitrous is available if needed. Great staff all around that make you feel welcome and not terrified

I came in yesterday and got a root canal done by Karen Lovato, she was absolutely amazing! As well as her assistant (I believe his name was Brian). I was in NO pain, and almost fell asleep at one point. They were both so funny and made sure I was comfortable the entire time. Thanks for making yesterday as enjoyable as it could be! :) I will be back, for sure!

I visited Dr. Liou on 4÷21÷2015. It was my first time going to the dentist since I moved to Seattle about 3 years ago. It was certainly annoying trying to find a dentist, but I’m certainly glad I found and chose Dr. Liou.
Dr. Liou was friendly, courteous, and explained everything to me. He gave me recommendations based on financial ability, so I was definitely impressed! He listened attentively to whatever I had to say and stayed to answer all of my many questions about everything.
I would recommend Dr. Liou to everyone!
The rest of the staff at Gentle Dental was great as well. Everyone had a smile on their face when working with you and were very helpful. A+++

I had major dental surgery done by Dr. Amini and I am so happy about how it went! He is the Best oral surgeon! The staff at Gentle Dental is just amazing! Thank you so much! I feel great! My teeth are beautiful! I recommend Dr. Amini if you need any oral surgery done! Wow!

Best care that you can get provided by Dr. Saurino and her assistants Lily and Lupita. Very caring, funny and professional. Dr. Teng is good with my son in treating him with orthodontist care. Thank you for your service and care of our family. Will recommend to anybody with dental fears and anxiety. Great job.

Let’s face it, getting braces as an adult isn’t exactly fun (especially when you already paid your dues back in high school). My dentist said I needed to fix my bite because I clenched my teeth, so I saw Dr Teng and his staff at Gentle Dental. A year and a half later– I’ve got a new and improved smile and my bite feels much more even. Mysheka was usually the assistant that worked on me and she did an excellent job. My only regret is that I didn’t do it before I got married because I absolutely love my new smile and get compliments on it all the time!

My previous review was 3 stars. I know, harsh. But here’s another review.
They decided it would be a great idea to charge us for a cleaning WE DID NOT EVEN HAVE. Our last cleaning was a whole year ago and decided it would fancy them to send us some random bill.
So we call and they correct it. Yay. Then another bill comes a month later for some miscellaneous dental charge and we’re like WHAT IN GOD’S TEETH?! DOES ANYONE KNOW HOW TO WORK THE BILLING SYSTEM OVER THERE?
Y’all ain’t the government. Can’t just throw fees at us and expect us to blindly and happily pay for a charge we didn’t incur.
Goodbye!

Was not impressed, they did not schedule what I asked for and did not listen when I asked a simple cleaning.

Not sure where all these negative or neutral reviews come from. I have been going there for years and my wife & kids go and my kids LIKE going to the dentist. I even brought my grandparents there and they really are not dentist people at all. This after bouncing around trying dentists for years in the North Seattle /​North Sound area. Even after I have moved down to Seattle, i still drive up there.
I appreciate they dont just say we have to do a treatment that costs money. i.e. pull the kids’ tooth instead of an expensive crown… bottom line they give us options. I as a kid went to a dentist that still costs me money to deal with their expensive crowns that i didnt need.
Dr. Saurino (forget her married name) really takes the time and she cares to know about you personally. I have had minimal interaction with the other Dr’s other than their oral surgeon who is also great.
I would say yes, at times the front office can annoy my wife a bit but the dentists make it worth while.
I would not hesitate for a second to go there, they truly are awesome.

I can confirm some of the other reviews about the scheduling of two different appointments for cleaning and exam, and that you can’t actually get them at the same time the first time you go in. I too wish they would mention this when you schedule the appointment.
However, I really, really like this office and staff compared to the other dentists I’ve tried in the area. They’re generally very friendly and knowledgable and do a great job. I saw Dr. Saurino on my first visit, and she was GREAT. She really did a very thorough exam and also talked to me about some of my treatment options based on my insurance and how much out-​of-​pocket I’d have to pay for different courses of treatment for various concerns. I appreciated that she took that into consideration, as other offices I’ve visited have always just pushed that you «need» this or that treatment, without considering that you’re already paying through the nose for insurance and getting hardly anything for it aside from regular cleanings and checkups.
The hygienist I see (I’m not sure of his name) is great as well. Always great conversation and does an excellent job. They definitely are «gentle», as I have never felt discomfort at my cleaning. I really appreciate that!
The reason I didn’t give five stars is because I need a night guard and my insurance will not cover it (except for periodontal disease??? which makes no sense) and they charge over $ 500 for the night guard here. I’ve heard of other places that charge much less and might be looking into that – I asked them to help me out in appealing to my insurance because I have bad bruxism that is causing some TMJ issues, and they gave me a difficult time about that both in the exam room and at the front desk, but I still pushed for them to submit to my insurance and they agreed. If that doesn’t work out, I’ll definitely be looking into getting it done elsewhere – it’s just too expensive here.
The other reason I didn’t give five stars is because at my last cleaning, I came in on a weekend when Dr. Saurino wasn’t there, and instead was seen by Dr. Orgad. He was friendly, but definitely not a good exam. Like I mentioned above, he gave me a difficult time about the TMJ issues and night guard, and gave me conflicting information from what Dr. Saurino talked to me about at my first visit. He was very dismissive of my concerns and said he didn’t know what Dr. Saurino was talking about (it didn’t make sense to him, so it must not be true… even though what she told me makes much more sense), and then reluctantly agreed to submit an appeal to my insurance – though he sounded like he thought I was overreacting just by advocating for myself. I was even more concerned when he proceeded to the exam, which involved barely looking at all my teeth – it probably took him under two minutes, when it usually takes a good 5 – 10 minutes of back and forth between the dentist and the assistant to go over and document. I’m not sure if this was just because it was my second appointment and exam? But it just seemed like a quick go-​over job.
Anyway, needless to say I’ll be going in on a weekday to see Dr. Saurino from now on – she seemed much more knowledgable, considerate of my concerns, and basing her recommendations on sound information, as well as being more thorough.

Still haven’t been here, but they did call per my Unilocal review (within a couple days) and apologize, and explain why it was such a yardsale. While this didn’t really help me, I understand there wasn’t much they could do, and at least they owned up to it. Regardless of the benefit to me, at least it showed they do actually care. Update to 3 stars (neutral). I would now consider going there.

I guess my regular dentist has spoiled me all these years. Unfortunately he’s too far away for cleanings so I checked out a new dentist in my area. I see I’m not the only one who called and scheduled an exam and teeth cleaning that only received part of the request. After the Dentist went’ over the x rays with me I was told that I would need another appt. for cleaning. ?? If this is the policy of the company they should have mentioned it on the phone. It felt more like herding you in and out.
I also had issues with the insurance. They wanted payment in full upfront even though we have great insurance. They said I’d be reimbursed after insurance paid. That didn’t happen voluntarily from them. I had to call 2 times to settle the difference.
Overall poor experience.

This office schedules you for exam and cleaning at DIFFERENT times. I came in one day on time, waited for 30 min for them to take me in. I was under the impression when I scheduled the appt, i wanted the exam AND cleaning. When the exam was almost over, I asked if I was getting a cleaning too, they replied «we will see if our hygienist has any openings right now»…wth! So luckily, they took me.
I also scheduled the same thing for my husband, well they only did the exam on him and scheduled the cleaning a month out!!! Should I have known they did those separate, I would have NOT went there.
Aside from that, this office is OK.

error after error from their lab and then the billing process I have not been able to submit for reimbursement from my HSA for more than 3 months, going on 4 months. Completely unacceptable. I am finding another office…

Their receptionist has screwed up my appointment times on three separate occasions. She was too busy flirting with the assistants to write the time down correctly. I have now missed three days of work and still no cleaning has been done or the crown I need. AVOID

Very friendly & made me feel relaxed. Dentist are not my favorite.

Ok… so, I don’t like to go to the dentist. But I have to tell you, this dental office team makes the experience as good as it gets. They were friendly and kind and I could tell they care about «the person». I mean, they actually talk to you, not at you! So, if you HAVE to go to the dentist… you can’t go wrong with Dr. Vaughan.

What a great day! I went to the Gentle Dental at Mill Creek to have my first root canal. Based on stories told to me by others this should have been a horrible experience.
Good thing for me I had a really competent and professional staff that worked on me. During this painless procedure I happily listened to my music while watching the procedure in a handheld mirror that I borrowed.
An hour of downtime at the dentists office and I still made it to lunch. It is now dinner time and I’m going to go eat again as though the procedure had never happened.
For the team at Mill Creek Gentle Dental, you are awsome!
Another painless experience brought to me by Gental Dentle.
Nova…