Go Green Carpet Cleaning

Great service. Bought a house and the carpets needed cleaning before I could move in. They squeezed me in last minute the day I called and the carpets look great.

I’ve been using Go Green since moving to the area three years ago. I have Brent out twice a year and he is always professional, on time and fast. The carpets look amazing and are already almost dry by the time he leaves (he sets up floor fans as he goes). I am getting ready to book a spring cleaning now and thought I would take the time to write a glowing review on this hard working small business owner.

Brent was great from start to finish. Messaged him Monday morning and heard back right away. He asked what we needed done and was able to generate a quote from that. We then scheduled an appointment window (next day may I add); which Brent told us he would give us a call when he was on his way. Fast forward Tuesday morning Brent fulfilled his promise and called us when he was headed to our home. We then did a walk through the house to voice concerns, after formulating a game plan he went straight to work. I appreciate that he took care of our home by being attentive and thoroughly with all his work including placing barriers on the corners, wearing shoe covers. I would recommend Go Green Carpet Cleaning aka One Stop Cleaning as it was decently priced, what Brent says he will do he does and my carpet is looking great.

After researching Unilocal and other online sources I settled on this carpet cleaning company. What sold me was Brent’s honesty in his replies to previous Unilocal reviews. I booked a few weeks in advance with a very competent office assistant on the phone. I immediately received a work order with the quoted price via email. Brent arrived on time and worked his butt off for over two hours to make sure our carpets were perfect. He was very professional and courteous! We had several small dog urine spots that were completely removed. Our carpets look brand new again. The price was competitive with other highly rated companies. I will definitely be using this company again. Having the owner of a small business complete the work himself says a lot about this company. Thanks for the quality job!

This is our second time using Go Green. Brent was here exactly when promised and got started right away. He is very thoughtful by setting up protective tarps and corner protectors, putting furniture on sliders to move them around, using floor fans to try and dry the carpet as best he can before he leaves, and works diligently (except for brief pauses to wipe the sweat from his forehead). The quality of his work is great and we are very pleased! We’ll continue to use Go Green every time we need the carpets professionally cleaned, but because we have pets, that’ll be often. Thanks Brent for the hard work!

I have been putting off getting my carpets cleaned for longer than I care to say. Brent showed up right on time and I was extremely pleased with his professionalism and his work.
I am happy to sit on the floor again. Thank you!

Couldn’t use them because they don’t serve my area but they were very pleasant and professional on the phone and were able to provide me with a referral. Wanted to recognize them for the good service via phone/​inquiry.

I decided to call Go Green after we had experienced some pet and deodorizer odors in a home we just rented. What I really liked about Go Green after researching others was the fact that they use green products and do a fresh water flush after cleaning to remove the products! I never understood why you would want to leave the shampoo or other items in your carpet after cleaning?!
Amanda was great to work with regarding questions, concerns and scheduling! Brent (the owner) himself came to our place and really listened to the concerns. He formulated a game plan, put up the corner guards, floor protector and went at it. I happened to notice the steam coming off the water feed hose for the cleaner outside the house, so I know the water was piping hot, just as it should be! This was not a hurry up and get it done job, he took a lot of time to do it right!
I am very happy with the level of service, Brent really does care about what will make you happy and will put in the effort to get the job done right. He definitely went the extra mile here as there were some tough issues to deal with!
Would definitely recommend – without a doubt!!! You won’t be disappointed with these guys!
Colin

I called them last year. What I love e the most is that they use eco, human friendly products. I didn’t get a headache after they cleaned. Their fans are amazing; especially with unpredictable Seattle weather, is nice to have your carpet dry before the cleaners themselves leave.
I believe the owner himself serviced our home. We were super satisfied with his business ethic. Originally we didn’t plan to do our bonus room, but he gave us such a great reasonable rate that we went ahead and did it.
also, our other bedrooms were really small. The furniture didn’t leave much carpet to be cleaned so he didn’t count each room as «1» area. Really fair and honest guy.
I got stuck with using a groupon I bought 1 year ago, so we didn’t use them this year, and we really regret it :/​
We will always go with Go Green.

Fantastic service! I was able to get a reasonable quote online, plus a Unilocal discount. I made the appointment online, received a confirmation email the following morning and a calendar appointment. They called 20 – 30 minutes before arriving, arrived on time, and did a great job. We were in the process of moving out, and they arrived before we could get back from our other place. The cleaning lady let them in and they had already started. I had hoped to «pre-​clean» for them by vacuuming up all the stuff that inevitably is uncovered when moving couches… but the beat me to it and were vacuuming for me. Very happy with the job done!

I saw the bad reviews about their call service and was hesitant to call Go Green, but based on my friend’s recommendation I went ahead and did it. I got an immediate call back & scheduled a cleaning for two days later. On the scheduled day, I did NOT have to wait at home for hours because the carpet cleaner («Joe») called my cell 20 minutes before arriving; I was able to leave work and meet him at my home. He was professional, efficient, friendly, and (most importantly) did a great job on the carpets. I was also happy with the price.
Will definitely use again.

We were very pleased with their service.
They arrived on time and were friendly and professional. I joked that our home would be an ideal cadidate for «before and after» comparison. The carpets turned out great and pricing was as they quoted over the phone. Will use again for sure.

We get our carpets cleaned at least twice a year by a different company for the past 10 years. Today was the first time we used Go Green Services because they were the only ones I could get a hold of ok MLK day. Long story short, these guys are amazing. They are the most professional company that we have ever used. Their tech Joe is GREAT!

Had my carpets cleaned in November 2014 and I was VERY pleased. Brent and his assistant arrived right on time, worked their way through my rooms in the order I requested, and left clean, fresh-​smelling carpets behind in two hours flat. They were able to get several stubborn stains out and even dried the carpets before they left! They also put risers under some of my furniture to get the carpet around the feet clean. The cost was comparable to other cleaning companies I’ve used but the result was better. And my carpets were completely dry before bedtime.
At the time I used them, they were offering a Unilocal deal which was $ 75 for $ 100 worth of cleaning. Keep your eyes peeled for it. These guys are worth it!

OK so they have never cleaned my carpets but I made an appointment which was like having teeth pulled ~ it took forever the call quality was terrible! clicking noises, cutting out and a call center rep that was obviously not listening to my questions. the quoted price of over $ 150 to do my living room is beyond ridiculous!!! so now I am calling back to cancel and was told I needed to speak to a second representative ~ I have been on hold so far for over 7 ½ minutes! about to hand up ~ go ahead show up at my house ~ I WON’T LET YOU IN AND I AM CERTAINLY NOT GOING TO PAY YOU!
GOT ANOTHER QUOTE GUARENTEED FOR $ 89

I had an issue when trying to book an appointment because of the call center Go Green uses to make sure they catch every call, regarding information about the services provided and how they priced the quote. Shortly thereafter (and after moving on to another company) I was contacted by Brent, the business’s owner, who admitted that they were having issues with the call center, that it was doing more harm than good.
Long story short, he wanted to correct the issue to improve my experience with Go Green, which he was able to do — he’ll be coming here tomorrow to do the carpets in my new home. I have no doubt in his abilities to get my carpets clean, but I want to commend him on his effort to provide top tier customer service in the wake of a (typical) call center shortcoming. Also, the price is more than fair, especially when you include the discount they offer to Unilocalers.
I recommend calling Go Green first for your carpet cleaning jobs.

These guys are miracle workers… need I say more… yes, I do.
Got an appointment within the week I called. Did the guys arrive when scheduled? No, they didn’t…they actually called and asked if they could come earlier… uh, yeah! Did they complete their work in the time allotted. No, they didn’t…they finished earlier. Were my carpets sparkling clean? Absolutely… and I had some very challenging carpet issues. Our family room is the thoroughfare from our garage to the kitchen which left a wide swath of grimy grey on our beige carpet. I wasn’t hoping for much, but Brent pre-​treated the area, went to work on the other rooms, and by the time he came back and worked on the family room the grey landing strip magically disappeared.
They use clean water extraction and their products are green — I noticed no chemical or flowery odors — just the smell of clean carpets.
Here are a few helpful tips:
1. remove all the small and breakable items from your room.
2. the guys will not completely remove the furniture… they move and work around it as they go, then place plastic «coasters» under the legs of your items.
3. if you have area rugs that need cleaning, make sure you have a place to let them air dry
4. drying took a bit longer than anticipated… but it has a lot to do with the room temperature and humidity. Mine took about 6 hours to dry enough to walk on… but I am letting them dry overnight before replacing room items.
5. I wish I knew that they didn’t vacuum first… I would have done a better job.
6. when you make your appointment, mention that you are a Unilocaler… they give Unilocalies a discount
I could not be more pleased with my clean carpets. Brent and Chris were courteous, answered all my questions, and were very meticulous in both cleaning my carpets and protecting my wooden floors.
Should you call Go Green… of course! Trust HeeBee… she’s picky!

A bit of a bummer that I am unable to really review them on their service. As a few others have mentioned they use a calling service. This might save a little cash, but is probably not helping from a customer service aspect.
I called last week and gave all my details to them, location, size, what I wanted done, my address, my phone number etc. I never heard back from them 6 days later.

No cleaning on apts above a third floor — and their answering service blows.
Update: Owner notified me that he dumped answering service about 6 months later. Upgrading to three stars from two. I appreciate the belated response.

I chose this company based on the previous reviews and was satisfied overall. We had just bought a house and wanted the carpets cleaned before we moved in. Chris actually called the morning of our appointment to see if he could come early since he had finished the first job ahead of schedule. He is super friendly, goes over everything with you before he starts, and was always open to questions. The process was fairly quick (we had no furniture to move/​work around) and the carpets really did look a lot better, despite being a cheaper, harder-​to-​clean material. He also applied a stain guard to our upstairs dining/​living room and the hallways and stairs where there was already heavy traffic damage. This guard has held up to our pets (c:
The only thing I was disappointed about was the fact he didn’t use any of the magical fans they told me about. I was focused on doing other things and I didn’t realize until after he left that the fans hadn’t been used. It wasn’t a big deal except we were trying to move in over the next few days and the carpet was still a little damp the next day.
The company stands behind their 30 day guarantee and Chris mentioned several times he would come out and do any touch-​ups after we moved in if we wanted. I just didn’t end up having the time to schedule it.