GoWireless Verizon Premium Retailer

Yup. Standing in the store right now and someone offered to help me. I’m at the counter, but then she walked away mid sentence to help someone else at another counter and then answered the phone to help that customer. I’m still in waiting… Not the best experience. I won’t be back.

Went to this place today. They had a very long line and don’t know Verizon’s services well. This place is not a Verizon store. Stay away if you want a place that can help you with Verizon.

Brian, Broc and Jerad were fantastic going over all the device and service plan options. They set up all my devices and kept me entertained the whole time. They also transferred some of my pictures from an older phone. Definitely a first class service experience! I feel comfortable coming back for help or service.

This location needs some serious help. This Saturday at 10:38 AM they have 1 employee working. 3 people including myself have already waited over 25 minutes to be helped. No attempt has been made to contact other employees to come in and help.

I went in asking about new plans because I saw some commercials talking about them. Brian the manager looked at my account and saved me 20 bucks a month while getting me a new tablet! Great store I will definitely be back!

Thank you Sean!!! We went from a month to month service for my son and Sean was very helpful in helping my son choose the best package for his needs.

Holy F****! I had the worst experience with these guys. Here is the story:
I bought a Verizon Jetpack for Internet access on the go. It did not work well in the usual places that I work out of where Internet is not available. Hence I returned the device and told them I want to cancel the service within the 14 days that I was allowed.
They gave me the refund for the device but missed to cancel the contract. I then got my first month bill. When I called customer service, they said that they could not do anything about it since «Go Wireless» were not an authorized Verizon store and that they were just a reseller. And hence they had to take care of it on their end.
So, I went in. These guys said «Oh Sorry. Not sure what happened». And they did something on the computer and gave me a print out of the same return receipt that I originally got when I returned the device and they said that they had taken care of it. They said that there was nothing else that needed to be done and it’s all good.
Again, next month I got another bill. This time for 2 months of service. Same f****ing story all over again.
Month 3 — Same f*****ing thing again.
I then went there first thing on a weekday morning (took off from work). Made them get a freaking supervisor that worked for Verizon but looked over these guys. Got him to take care of this s****.
These guys, not a single apology or nothing.
These guys are worthless and two things that they are good at every time I go in… Screwing up my stuff and flirting with girls and women.
Way to go guys!!!

Do not ever go here! These people do not know what they are doing. I went in to get a iPhone 6 on my edge program. My iPhone 5’s home button was not working, and it wasn’t working for a while. I went in and I had a lady help me. She told me that I could not trade in my phone on the Edge program because the home button was not working. She told me the phone was still under warranty and that I should send it in, get a refurbished phone, and then trade the refurbished phone in for the iPhone 6. To double check that the phone was defective and not damaged by water, they took the chip out and showed me this line that would be red or pink if it was water damaged which it wasn’t. (Keep in mind she looked up all my account information). I got the new phone within 2 days. Was very happy with how fast it got to my house. I went straight back to the store once I got the new phone so I could trade it in for the 6. The lady that helped me was not there, so there was a gentleman that helped. I WISH I WOULD HAVE TAKEN DOWN THESE PEOPLES NAMES! Turns out, I couldn’t even trade in my phone on the Edge program because I was late on a bill. Which the lady that helped me initially should of told me. So I never got my iPhone 6. I kept the refurbished phone and they returned my defective phone for me. This weekend I receive my bill. Its $ 430 dollars! I was charged for my phone. I call Verizon and they tell me that I need to go into the store and talk to them since they helped me. I go into the store, and a young man helps me at first, but then calls the help of his «manager». She tells me she can’t help me either and that only phone support can help me. So she calls phone support from the store, I talk to someone else who tells me there was WATER DAMAGE!!! And that they could not refund me and that the rep in the store shouldn’t of promised the phone was defective. Unfortunately I am stuck with a huge phone bill, paying almost full price for an iPhone 5, AFTER DOING EVERYTHING THE REP IN THE STORE TOLD ME TO DO. The people at this store are completely clueless and know nothing about customer service, or follow up. They don’t take owner ship for what they did. DON’T EVER GO THERE!

We have gone to this store twice to try to upgrade our phones. Both times we had terrible customer service –long waits and reps who knew nothing about phones or plans. They have no phones on display, and none in stock if you want to buy something. Like seriously, they have like three phones actually in stock. You can have a phone ordered, but then you have to go back to spend what they said was «45 minute to an hour» to have it activated, etc.
Verizon twice had the chance to sell us new phones and a new 2-​year contract. We desperately need new phones and were ready to buy something, but both times the customer service reps were so awful, we waited so long, and they had so little in stock, that we just left both times. We’re going to switch to AT&T. Seriously the WORST service I’ve ever had a cell phone store — twice in a row.

As of yesterday I’m happy to report that I have officially ended my Verizon Contract after 17 years and joined AT&T. After this post — Verizon’s «retention manager» (Gina) contacted me to see if she could help. I phoned to see if she could expedite things and shared an internal memo where Go Wireless reps/​mgmt staff confirmed to the WA state Attny General they would be expediting a refund for undelivered savings on botched promotional program. Never heard another word.
The issue here of course, is horrible service and lack of ethics and accountability for a deal that was obviously offered in error (according to «corporate»). It’s about more than just the $ 250 promised savings I never received — months of wasted time and annoyance following up and getting nowhere.
Lesson learned — companies don’t care and it’s better to move on and out — take one’s business elsewhere. As I now have.

These guys are great. I went in one afternoon when the cell phone illuminati caused my iPhone to act a fool. When I went in, there was an old cranky guy complaining that his one step up from rotary phone cost too much. Another customer in line was literally a crazy cat lady who wanted to pay her bill with a counter check and had no idea a what her account password was. She did not think my jokes were funny, so I’m pretty sure she was a plant by the cell phone illuminati. The employees at go wireless, on the other hand, laughed wildly at my jokes and in store antics, so they’re aaaaaaallllright as far as I’m concerned. Oh, and They fixed my phone and all, so I got that going for me too.

I’m surprised this store doesn’t have more reviews. I stopped by a week and a half ago looking to upgrade my smartphone without losing my grandfathered plan. The two ladies who helped me were absolutely amazing in that they did what they were supposed to do and work with the customer. They exemplified great customer service and handled my account in a manner to gain my trust and business. Thank you so much!

Stay away from the store and the company; they trick you in every way possible to purchase a phone from them and they won’t honor the contract and the service purchased. Go to Verizon store instead they have better phones and way better customer service.

Terrible customer service. Dropped off a perfectly good working phone for data/​photo transfer and when we came to pick up the phones, they said the phone wouldn’t turn on. It was fully charged and working an hour before. I can accept technical difficulty, but the staff offered no apology or explanation. Just plain rude.