Hot Yoga Inc.

This place is really nice and clean. Instructors and participants are very friendly and respectful. I have had lower back pain for years but now doing Hot Yoga here the pain is completely gone! Thanks Hot Yoga Inc:)

Hot, Hot, Hot! Really challenges me to push myself and my practice. At first it was a little overwhelming, but after coming regularly it got better. I have always been a gym rat, and thought yoga was not enough. The heat really pushes it to the next level and I feel a level of fit that I could not get anywhere else.
Can’t imagine yoga without the intense heat anymore!

I began using this yoga studio in January 2015. After using my 10 for $ 10 classes I decided to purchase a 50 class pack after being told that if anything medical occurred I could freeze my account. Sure enough I’ve had some medical issues & had to take some time off. With a doctors note I requested to freeze my account. I was promptly told no. I offered to buy more classes still told no. I spoke with a few people who either didn’t respond to my emails or just said no I also informed them that I was told but more then one instructor that I could freeze my account. They had no empathy for my situation. Had I known this would happen I would have only purchased a 20 class pack. As a result I’m out $ 200 for left over classes. I will never return to this yoga studio. Never trust anything they tell you at the front desk, everyone has a different answer. Poorly managed!

Well, where to begin… I’ve been a 7-​day-​a-​week devotee of hot yoga for the past 3 years following about 10 years of regular traditional yoga. I decided to try the 4:30 Power class at Mill Creek — and it was anything but. The pace was extremely sedate, the poses not challenging at all. When the schedule says «Power» I’m expecting something intensely cardio along the lines of Core Power Yoga or Baptiste Power Yoga. Another disappointment, the teacher had such a heavy accent, I could only catch about every 4^th or 5^th word plus she wasn’t using a microphone, so when she was facing away from me, I couldn’t even hear her over the music. I had to rely on watching other students to know what was going on. Fortunately the teacher demo-​ed some of the asanas so I could see what to do. The changing room is small, crowded, only 2 showers and one toilet stall. No shampoo or conditioner in the showers. Bring your own. No lockers, just open cubbies. A major downer — the door to the changing room opens directly onto the lobby so if you’re bare-​naked and another gal comes in/​out — well you’re just going to be flashing everyone in the lobby! Hope you’re not modest! On the plus side, there’s plenty of parking and the studio is really hotYour review helps others learn about great local businesses.
Please don’t review this business if you received a freebie for writing this review, or if you’re connected in any way to the owner or employees.

Am a long time member of the studio. The hardest and best workout in the world. It is Hot yoga, the studio is hot, the yoga is challenging and not everyone can handle it. I’ve had many classes where I’ve had to sit out a lot and others where I was quite strong. There are plenty of cold and warm yoga studios around for a less difficult workout. This studio was 5 stars for a long time but dropped back to 3 in recent months. Was trying to figure out why and I think at least part of the reason it now seems to cater to more of a high end clientele. Monthly unlimited were raised up to a jaw dropping $ 150 a month. You hear teachers/​students bragging about new homes, vacations to south france etc and it’s not really my working class peers there anymore. Still a great workout, but not really my scene anymore.

This studio has really gone down hill since they changed managers. The schedule is never up to date and the instructors are so inconsistent. As someone who purchased the punch cards it is very frustrating to have the schedule be incorrect and the caliber of teacher be so bad. I choose to go to certain teachers because they provide a better class… and then when the schedule isn’t correct there are mediocre teachers who don’t even give a work out. I decided not to come back to this studio because there are many more that will take the time to get to know you and actually care about their students. HYI treats you like a number and does not even take the time to get to know you.

After reading through some reviews it is hard for me to not put in my 2 cents and disagree with the people that post a review saying «it’s too hot». If that is not what you are looking for or you did not notice the word hot, then you have definitely misunderstood the whole concept.
The classes can get hot, but it is never something you shouldn’t be able to get over after completing a class or two. I watch people take these classes every day from all walks of life (fitness freak to couch conisseour). It is something that is mental/​physical that becomes easier to overcome with practice. Fluid intake also plays a big role in how you will feel during a class. I always drink as much water as possible before and after I take a class.
With that being said, I enjoy the classes and people at this studio. I’ve never had any issues with anyone. Most people are helpful and want you to learn new things and feel comfortable. I would recommend this place to my friends and family.
Also, If the heat is something that bothers you they have classes that don’t use the heaters at all (yin). These classes are great and help me get a good stretch in after a good run or workout. It would be a good stepping stone for someone that was not ready for the heat.

Pro’s: Studio is nice, yoga room is clean mostly. They offer many classes. Some instructors are great and really help you learn.
Con’s: A few of the instructors actually prevent you from learning (say things like, you can’t do such and such posture here, practice at home. defeats the purpose of going to a studio; or make the room so hot (above 105 degrees) that it is extremely difficult to practice despite being in pretty good shape. They post a schedule of instructors, but the schedule is consistently inaccurate. Then there is the occasional charge for something you didn’t purchase.

It’s too bad my last couple of experiences with the front desk at this place were so unprofessional. Really it’s just been the manager Kayla that has been rude. The first time I decided not to write a Unilocal review because I had wanted to give the business an opportunity to reach out to me but realized after a friend of mine had an issue with the same person just a week ago, the company would not care. The teachers here a very nice and I always enjoyed my classes. If it wasn’t for Kayla I would be writing a five star review instead of a one star review. I arrived five minutes late and she would not allow me in. She said it was a new policy they had implemented at all the locations. I asked her when this started and she said since their last management meeting. I expressed that often the teachers start the classes late themselves?!? She said they are changing and it was announced on their Facebook page. Normally I would respect policies such as this and I completely understand it. It was her tone and her lack of care with how she addressed me that bothered me. When I expressed that to her she continued to interrupt me and tell me «I have been working here for years.»
Honestly my issue is not with a new policy but with the uncaring way it was explained to me. How can I have a relaxing yoga class when I experience this when arrive?

I have been going to Hot Yoga Inc for a couple months now and I have really enjoyed it. First, I bought the 10 classes for $ 10. Then I bought the one month unlimited. I came in on Friday and bought the 20 classes for $ 249. There was no problem on Friday until I tried to go in to do Yoga this evening and the front desk person (Kayla) said I needed to purchase more classes or pay the $ 20 for a drop in. I told her I just bought 20 classes but she said it must not have gone thru (A similar thing happened to a friend of mine on Friday night).
I tried to buy another 20 pack but for some reason my card was declined. I asked her if I could just take the class and pay later but she said I would have to pay before I left tonight. I don’t bring in my wallet when I come to yoga. I usually just bring my CC and drivers licence so I was unable to pay before I left. My friend who I car pool with offered to pay but I was already too upset to do the class and I was buying a 20 pack so I did not have to pay $ 20 for the class. When I got home I checked my bank account and Hot Yoga Inc in fact did charge me $ 249 on Friday
I think the real reason I was so upset was that the front desk person seemed not care in the least that I was getting upset. Instead she was acting like I was trying to «steal» a yoga class. There were also at least four other instructors behind the counter and none of them said a thing.
After talking to a few of my friends that have had similar experiences with the same person I found out she was a manager there! No wonder the instructors that were behind the counter didn’t say anything. I think they were scared. They lost at least four people that I know personally that will not go back.
I am so disappointed with the customer service.

I cancelled my yoga membership January 18^th in person & was charged for March (I had expected to pay for February per cancellation policy) I have called multiple times for my refund, have gone into the studio, yet no one is capable of refunding my money, even though they all admitted it was an error on their end. I am beyond frustrated with the lack of responsibility. Very poor business practices.

What’s sad is, it’s probably not about the place, but the instructor «Deejay» I had for my very 1^st hot yoga experience on Thursday Feb 5 at 9:30am. But your employees are your business. And she obviously effected business today.
I came in the day before & spoke to someone about it being my first time, she (not Deejay) was nice & gave me her version of what I’d need & needed to know. So, it’s not like I came to my 1^st class without any time to spare, not getting the info of what to expect & what was expected.
I felt singled out with in the 1^st few minutes. It was very odd, I felt as if I was a child in school. My towel wasn’t big enough. Ok– sorry about that. Deejay grabbed it held it up during class & announced this. I was told (the day before) to bring a towel, not the size (again my 1^st time). Next, She took my cell phone away, walked out to the front (it’s muted, my elderly dad just had surgery, I need phone access, it’s in a waterproof case, not her responsibility if it gets ruined right?). «Not allowed!», she said in front of all! And took it away? Now I’m getting irritated. I didn’t invite her to go thru my things, taking them away… Where am I? The 4^th grade. I have family 1^st as emergencies & I’m not disturbing anyone! I shouldn’t even have to write this. Who goes thru someone’s personal stuff to exclaim/​lecture them like this???
(Keep in mind, she is VERY MONOTONED unless she’s letting you & the class know you don’t know the «rules» and how she’s a yoga-​cop!)
I sat down for a few & then decided to step out & collect my thoughts. «YOU’RE NOT ALLOWED TO LEAVE CLASS UNTIL TIME’S UP!» She barked at me. I said I was sorry & wasn’t feeling right, & stepped out.
She came out running out to me, with class door open & started barking to me about the «rules» & class length & on and on”, while class was still going on. I looked at her & asked her to please stop lecturing me, I obviously wasn’t a fit for her class & that I would just like to collect my things & leave.
She barked at me that, «I wasn’t ALLOWED to go in & retrieve my things during class!» I quietly sat down on a bench out front & just kind of looked out the window thinking to myself how I was being held captive & attacked. She stood with the door open SO THE WHOLE CLASS COULD HEAR, watching me to make sure I didn’t take off with anyone’s shoes or something, or she was blocking me from getting my stuff (cuz she’s the boss?), I’m not sure. (Again my own stuff was still in class waiting for me to go). I quietly & respectively waited, after a few mins, she came out with me stuff & handed it to me (in front of the class!), «Have a nice day!» She says??? Seriously the oddest rudest experience I’ve ever had at an exercise studio.
I will try this again somewhere else, & continue with my Zumba & Pilates & gym experiences elsewhere in the meantime. I don’t think I’ve been spoken to like that since the 6^th grade. At least, if someone is new, recognize that, talk to them about things, help them through what you need & what they need to experience in the class. Don’t ever single people out, especially new ones. This person needs to obviously become more «at one» with yoga or something. I hope she finds peace in her heart & learns to be respectful. I am a paying customer and I will take my business elsewhere.

I have a lot of mixed feelings about this place.
Pros: Hot yoga in general is amazing and played a big part in changing my lifestyle. Most of the instructors have been amazing and the place we practice is pretty clean and comfortable. They also have an amazing 10 for 10 deal too :)
Cons: I got the long term package where my money was taken out automatically by the company monthly. I noticed on my one year mark, they charged me $ 28 for an annual fee when they were taking almost $ 100 from me a month. Then when I decided to cancel my membership due to moving away, they said I had to pay for an additional month as a «cancellation» fee.
Plus, it’s the hardest thing to put your account on hold. Only a manager has the capability to do that and she’s not the easiest person to reach. Also, it’s ridiculous that you have to put in the request in the beginning of the month or else, you’ll be charged for the next month.
and during the summers, it gets REALLY hot. I don’t think they adjust the heat according to the weather or take it into account.
My advice? Do hot yoga. This place is great for practice but unless you’re VERY sure of a long term commitment, take their ³⁄₆ month package deals. That way you don’t have to deal with annual fees or cancellation fees.

I LOVE HYI! I have been coming here on and off for about a year now! They got me hooked when they had their 30 day challenge (which btw I rocked and did it)!! They also have great customers who were so nice and encouraging to me when I first started the 30 day challenge! All the instructors are wonderful and very helpful during class. They are always helpful before and after class with any questions you have. They are super motivating during class and especially during sculpt. There is 1 instructor that I dont go to her class but she doesn’t teach that often and it’s my personal preference not to go as I not a 100% fan of her style which is fine!
I have seen great changes since starting hot yoga and it brings me a sense of relief when I go. The instructors always remind you that this is 1 hour for yourself and not to worry about what you have going on in your life. Let yourself have this 1 hour to focus on you and you only. I truly appreciate that reminder as it is hard to focus on yourself during your busy life! :)
They offer an auto pay that is cheaper than the month unlimited and so I purchased that! I have tried a few other studios which are great but this place is right by my house and decently priced! Thank you HYI :)

I’ve been going to HYI for 6 months. Most of the instructors are great, but there are a handful that I feel the need to avoid. Typically students are told to modify poses as needed and to take a break when required to take back control of one’s breathing. There is one instructor who does not feel that way and has a habit of shaming students in class and disrupting class. This wouldn’t be such a problem if I could always avoid this instructor, but the Mill Creek location has a habit of switching instructors and not updating their schedule.

The 10 for 10 has to be used in 30 days. After your trial period they begin charging you without informing you and then you are told you have a balance. They didn’t inform me that my 30 day trial had expired, they didn’t tell me that I was being charged for classes as I checked in… I went in today and they told me I owed them $ 40 and I had no idea what they were talking about as I had only been 5 times and thought I still had 5 sessions left. When I asked for a managers phone number, they said they don’t have one and gave me a generic email address. Next time before charging your customers inform them of specials and offers and give them the option to purchase rather then randomly charging them. Also, I have been to other studios and this one is a lot hotter than the other one, there was a girl who had passed out and started seizing after a class.

I can’t compare to anything else but she was super helpful with tips from needing a longer mat for the poses and where to sit in class. The closer to the middle of the room is the hottest so try find room on the sides. Bring ice water too. Maybe freeze a bottle before hand. Def need a towel to cover mat and a hand towel to write off sweat if you wish. Has good instruction throughout and demonstrated beginner poses for us. There’s also this great $ 10 for 10 classes deal that runs all the time so you can try it out. Need to use within a month though.

I have been coming to this studio for 6 months straight now. I take at least 1 – 2 classes a day, and I can’t describe how much I love hot yoga! It has really changed my lifestyle and diet, and has overall made me a healthier/​happier person. It’s right in the Mill Creek Town center, so its in a safe are and there’s lots of parking. All the instructors and employees there are so friendly and helpful; I really enjoy all of the instructors’ classes so it’s hard to say which one is my favorite. And yes, it is very hot, but that’s what hot yoga is about. Just laying down on the mat, focusing on your breath and practicing how to lay still is part of the practice.
And a tip for those who are just starting out, remember to make a habit of drinking lots of water throughout the day. I used to barely drink water, and just bring tons of water to class, and that resulted in chugging water and making me feel sick. Also, remember not to eat 2 hours prior either! Or at least nothing too heavy.

Too hot. WAY too hot.
I have been to many different hot yoga studios and have never been in a class this uncomfortable. As the reviewers below have said, the mat and floor are literally burning to the touch and most of the class is down within the first few minutes. The heaters above are similar to outdoor patio heaters and there is no escape.
I had a miserable experience my first class and only made it through half an hour before I felt like I would fall over from dizziness. I can usually do a 60 – 90 minute hot yoga class with no problems. I decided to give it another shot and came back a month later, this time only making it through 15 minutes.
I was too distracted by the heat to comment on any other part of the studio. The facilities seemed nice and the staff was pleasant. Maybe if they can get the temperature under control it would be worth another shot.

I have been going to Hot Yoga Inc in Mill Creek for a couple years now. This is one of the best one hour workouts you can get!
Most of the bad reviews are people that are surprised how hard this work out is. Yes it’s hot, yes they push you, and yes you get a great workout. I thought that was the idea.