Mill Creek Family Practice

This office is absolutely HORRIBLE.
March 1, 2016 I went in for a physical. I specifically asked to pay my copay of $ 35. I was told there wasn’t one because physicals are preventive. Okay. I then said, I’m being seen for other reasons too. I will get billed. Please let me pay the copay today. The receptionist wouldn’t. When I got the bill, not only was I billed for the $ 35 copay, but Mill Creek Family Practice also tacked on an additional $ 25 fee because I didn’t pay my $ 35 copay at the time of being seen… You know, that same $ 35 copay that I SPECIFICALLY asked to pay, twice? Yeah, that one. When I spoke with the clinic administrator, I was told the $ 25 fee wouldn’t be waived.
A separate time, I went in to drop off needed paperwork in order to obtain a refill — which was precisely what Dr. Stukovski instructed me to do during the same March 1^st visit that I was overcharged for. It’s a unique situation which I needed to explain to the receptionist. I asked her if I could speak with her a little down the counter, away from another patient, and I was told no. Then when I explained, she didn’t understand and I ended up having to do exactly what I was trying not to do — explain to her (3 times) the scenario as the other patient overheard (all because the receptionist wouldn’t step to the side a few feet, to allow me to explain discreetly.)
The receptionist then went and talked to someone in the back, returned, and still didn’t fully understand. By this point her supervisor stepped in. I had to AGAIN explain to her supervisor now (who was very unfriendly), what the doctor told me to do, in March, in order to obtain a prescription refill. I repeated the same instruction Dr. Stukovski gave me on March 1^st to her. She walked to the back and came back telling me something completely different, now 3 months later. The not-​so-​helpful reception staff very rudely told me «Nope, you have to see him to get that refill».
I argued back — because that is not what the doctor told me to do.
I ended up calling a different office that I had been seen at the day before — that specializes in this specific medication. I explained to her what was going on here at Mill Creek Family Practice, and she said «No that’s not right». That person, at the different clinic, very helpfully contacted Mill Creek Family Practice and spoke with Dr. Stukovski’s nurse — who told her that all I have to do was drop off the paperwork that I had, and call in the prescription refill at my pharmacy… THIS WAS THE EXACT SAME INSTRUCTIONS THAT DR. STUKOVSKI GAVE ME ON MARCH 1ST!!!
I was told the above when the lady from clinic 2 called me back; and so I walked back upstairs to Mill Creek Family Practice to attempt to follow through. The entire reception staff walked away and ignored me. I proved them wrong (and I’m sure they knew it). Why would the reception staff tell me something different than what the Dr’s nurse told another medical associate? All Mill Creek Family Practice was trying to do is get me to pay for an unneeded visit.
How’s that for «Family Practice»?
All of this is in addition to multiple billing issues that are often left unresolved because this office can’t get their act together, at all.
This office is totally out of touch between their departments.
I strongly recommend to go elsewhere with your medical needs! All this office does is try to over charge you. They don’t care about you. You’re just another copay… which they may or may not collect. But they WILL charge you $ 25 later for not paying at the time of service — after they tell you not to.
I wish I could vote 0 stars. After the above, I transferred my files to a health group that actually gives a shit about their patients.

Dr Anderson is a great Dr. and he is extremely reasonable about prescription requests. To be clear he is professional and does his due diligence but he also listens to past prescriptions that have worked for you and doesn’t challenge you or disregard your concerns or what has worked for you in the past or simply deny your request just because he is afraid to do his job of being a Dr. I hope my point is clear here. I moved here from Poulsbo and had had a few scripts that I take rarely and sporadically for sleep, knee pain, anxiety. I had my records transferred, he looked at me and my records and saw that I wasn’t abusing anything and he honored my needs and made it so I didn’t have to see my Dr. on the other side of the water who knew those needs. He also has talked to me about more than one condition at once which other Drs. are loathe to do. Simply put he’s a good Dr. that listens.

My husband and I have been coming to this practice for a few years now and have always had good experiences, besides the wait time. We always come early to our appointments but end up having to wait a long time to be seen by the doctor. The nurse will call us back a little after our appointment time but we will on average sit in the room for at least 30 minutes before the doctor comes in.
They need to be more considerate of their patients time. I understand things come up and can make their schedule run behind, but to have this happen every single visit it ridiculous.

I’ve been going to this practice for years. Dr Price is amazing. There was an issue with how my appointment was set up which would have resulted in me having to set up an additional appointment and return later in the day or week again. Dr Price’s concern for his patients and customer service is obviously a high priority for him. He handled the issue immediately so I did it have to return for a second time. I greatly appreciate his professionalism and warm personality. Even though I have moved out of the area I will continue to use Dr Price as my primary physician.

I have been receiving my medical care from Dr. Bacon for years and years and I have never had an unpleasant experience at the Mill Creek Family Practice. The receptionists have been consistently efficient and welcoming, the nursing staff is helpful and interested in your well-​being, and Dr. Bacon has been exceptional in providing my medical care. I also love the convenience of having the lab for testing right at the same location. I have recommended this medical clinic to family and friends because of the great care I have received.

One of the worst experience in any medical institution in my whole life that happened in Mill Creek Family Practice today .
I had a scheduled regular annual check up today at 10:30 for my 3 year old daughter. I was told that I have to come at 10:15 to fill in paperwork. I was late couple of minutes and I I called from my car to let know receptionist desk that I’ll be late for the 10:15 but I’ll come couple of minutes before 10:30. Tracy or Stacy, not sure about a name, told me that the doctor wont be able to see me and that I have to reschedule??? I was shocked! I told her that I’m just minute away.
When I came, other person on front desk repeated that even I’m not late for doctors appointment, I’ll have to reschedule. I couldn’t believe my ears. I was at the clinic between 10:20 and 10:25 and they wouldn’t let me see a doctor because I was late between 5 and 10 minutes. I told them that I want to see what is the paperwork that I have to fill in — just wanted to see if there is really a lot of papers which will take 15 minutes to fill in. They gave me one paper which I needed just to sign.
So, I was told to come 15 minutes before my appointment just to sign 1 paper. Is this how they respect my time?
When I was late couple of minutes for fill-​in-​one-​paper-​in15minutes-​time I was told that my appointment will be rescheduled. Is this how they treat people? Seriously???
This is a same clinic where couple of times I had to wait for doctor even though I came on time. I didn’t make any issue of that. I’m reasonable, I can understand that sometimes I have to wait. How come I didn’t get any understanding, when I was late just couple of minutes? How come I got bunch of soulless people at the front desk telling me — oh, that is just a policy? They are medical professionals, they should help people, not treat like they are nothing.
At the end I ended up with nurse practitioner, a person that my daughter doesn’t know and doesn’t trust.
I will definitely stop being patient at this Clinic. My family too. I don’t think that I deserve to be treated like this. I think I can find a better clinic where staff is not so heartless and soulless.

Picked up our shot records and they were only for one visit. Third time this office had let me down for one reason or another.

I am updating my review. Since my last visit, the practice has really improved its billing operations ten fold. They have invested in an online system and have been super communicative with me.
As always the doctor and staff are nothing but courteous.

I’ve been a patient here for years and I love it. They have appointments available outside normal business hours and the staff and doctors do an excellent job. They also have a lab and X-​rays in house, which saves you trips to other locations to get a blood draw etc.

I’ve been going to doctor Bacon for a little over 20 years. He is always friendly and helpful. Sometimes the wait is long, but that’s my only complaint. Definitely recommend!

I love this place — they’re awesome! I’ve been going there for a number of years — 6? or more now, and my two favorites are Dr. Stukovsky and Leah (I feel more comfortable with a female for «girl things»). The staff has always been very nice, professional and understanding. When something isn’t right — they go the extra mile to help — taking me in late when I was having chest pains, calling in and renewing prescriptions — always great service!

Dr Herron is by far the best Dr I have ever had. He is the Dr for my Wife and daughter as well.
He is able to get me in quick and is extremely personable and informative.

The best general practitioner I have had. I am very critical when it comes to professional services. Since I am a highly skilled engineer in my field, I understand the ratio of people that gets by as a professional vs a true professional that knows their job. Everyone has their specialized area of expertise and Mill Creek Family practice has the best general care office for an adult male that I have been to. (I can’t speak without experience on women and children)
For example:
Dr. Pinczower — Best ENT
Dr. Bonvallet — Best Sleep Disorder
Dr. Herron — Best Male Adult General physician
Very easy to talk to and friendly. Quick and intelligent. What else do you need from your doc?!
I like that I can make an appointment and have any issues I have resolved quickly and easily without issues. Even when I can’t describe or talk the doctor talk to help myself! They also have an on site lab and pharmacy so it is really convenient when you need to get EVERYTHING done or need to investigate. The lab has always been very good and amazing when it comes to blood draw or anything else.
Although they are far away from me, I can’t find a better place so I make the drive out if I require any schedulable medical attention.
Thanks MCFP!

I’ve been going to this practice for a few years. I really appreciate the care I’ve received, and I’m a fairly particular person (my wife knows). If the service or anything else here was less than great, I would have found somewhere else to go by now.
Some things I really like:
1) Almost always able to get an appointment same day if I need it.
2) They’ve been professional and understanding when I have to cancel an appointment — I had to reschedule today just minutes before my appointment.
3) Great location with plenty of free parking, and nice waiting area — quick and easy to get in-​and-​out.
4) On-​site lab for radiology and blood work.
5) I get my prescription and walk down the stairs to a great, local pharmacy in the same building. At Bartell’s, I have to wait at least 30 minutes for my fill. At this pharmacy, it’s always under 5 minutes.
6) Stickers and suckers to bring home for the kids (my kids have a different pediatric doctor).
7) Nurses have always been nice and attentive
8) Great doctors — you can schedule time with anyone that’s available. I’ve been to Dr. Herron, Price and Stukovsky. All of them listen and are very knowledgeable and open communicators and very personable.
9) Wait time for me upon arrival has never been more than 10 minutes. Once I get in the patient room, the wait is about 5 – 10 minutes — this is similar to or better than EVERY other doctor I’ve ever been to in my life.
10) The doctors keep good charts, at least enough to see my history and take that into account. Today, Dr. Herron noted that while my temperature was in normal range, it’s actually high for me — he could see that I tend to run lower than average (I have thyroid issues).
11) They’ve referred me to specialists at the appropriate times (Endocrinology, ENT, physical therapy). This would seem to show that they’re not money hungry (well, we all are to some degree), but are looking to direct me to the right care.
12) I’ve never noticed any type of billing issues. They keep my insurance record up to date and bill timely.
Things that could be better:
1) While I’ve never had a long wait in the office or patient rooms, I have waited on the phone to schedule an appointment (maybe 10 – 20 minutes at worst) — typically though, it’s about a 3 – 5 minute wait to get someone on the phone. I don’t really like to call due to this, but they’re always nice on the phone.
2) Visits with the Dr. can be brief. They’re pretty efficient, which can be good (I just want my Rx). However, when I’ve wanted more attention or had questions, they haven’t rushed me at all.
Obviously, overall I really love this place. It has everything I need for the typical doctor visit.

The front staff are totally rude. I called to cancel early the in the morning day of my appointment because my babysitter fell ill and they told me they were going to charge me $ 50 for canceling. Horrible customer service– I will never go there again nor will I pay the $ 50. The receptionist asked if I wanted to reschedule… what a silly question. Things come up in peoples lives. I think its totally inappropriate to charge first time offenders. If this had become a habit of mine to cancel I totally would have understood their reason for charging me.

Dr. Stukovsky is a great doctor, my wife and I have been seeing him for a year and he is attentive, and has helped with a variety of issues, the latest being a worn/​torn medial meniscus. I did my own research into the treatment and diagnosis of it, and the Dr followed the conservative treatment route, but he also recommended a course of action that the latest papers say is good for treatment of this issue, namely physical therapy.
I don’t get the other reviews of «avoid this place.» I really don’t. A rival review website which I will not name gave this place an «A» and I think it deserves it. The help is attentive and helpful, I’ve never had a problem getting a time slot, and I’ve never had to wait an excessively long time.
I highly suggest the other reviewers see things with a fresh perspective, and ask themselves whether they know better than a doctor? I think not. And if you don’t like what the doctor says, get a second opinion or read it up yourself, like I did. The Dr here knows what he’s doing.

Something similar happens to me at the Mill Creek Family Practice clinic that happened to Jessica H. I needed files transferred and they sent that I had a small cough and no real records when I was having a very serious side effect to a medication. This happened after I had said something bad about their clinic here on Unilocal.Hey freedom of speech people & okay if we are in high school but not okay when you are in the medical field and you are dealing with people’s lives!

I would not go to this clinic if you work and ever have an injury.
My husband had a sore hip and they wouldn’t even see him, even though he had been a patient for 4 years. The front desk people wouldn’t even make a appointment, because they assumed that it would be L&I claim and they «don’t work with L&I claims»
They referred us to a walk in clinic at Providence Hospital, were my husband got ex rays and pain killers and a referral to Physical Therapist The walk in clinic was not able to fill out the paper work for his work that excused him for the 5 days off of work so we had to see another doctor to get the excuse. This doctor ended up xraying his knees and referred him to an orthopedic doctor. Never the less his $ 1000 deductible has now been used up.
There was never a claim to L&I but the front desk people at Mill Creek Family Practice are so paranoid of L&I that they won’t let my husband see the doctor. We are changing our Family Doctor because this clinic guards the doctors (that may be good doctors) and are not into providing service.
If you have ever seen the adds that say «call your doctor if» it won’t happen here, they won’t let you.
I should have known when I went in for my initial visit years ago and they had a framed note on the counter that read «Please limit your doctors visit to only one issue» my response was «don’t you want all my symptoms?“‘

I hate going to the doctors «MAINLY» for several reasons. Mind you, these reasons all fit under this clinic.
1. I get the wait. I know doctors have to be here and there. What I don’t get is waiting in queue for an hour, and then being ushered inside a room and waiting for a doctor an extra 45 minutes, for a 5 minute visit.
2. Doctors who don’t know what the crap is wrong with you, but decide to prescribe you some pills for the fun of it.
3. Doctors who prescribe you more pills, even if the ones you are already using don’t work.
4. Doctors who suggest different types of pills to use, and none of them work.
5. Doctors that «thiiiinnnnkkkk» you might have this, or this, or this or this or this or this, but really ain’t too sure.
6. Doctors that try to sell you on other drugs/​shots you don’t need, but if you don’t have it, then you might be dead. My mom was so sucked in when he said, «if you were my daughter, I would sign up for these shots». Guess what? I got them. Thanks.
Well, that’s just MY doctor.
I know this isn’t their fault (partially), but I decided to use a different insurance card one day (it’s that crappy insurance they give you at work) in order to skip the copayment. Why was I so stupid?
A 10 minute visit to the doctors ended up costing me $ 500. Wow! Never again will I be that stupid. No wait, a 10 minute visit to the doctors to tell me he has no clue with what’s wrong with my rashy, itchy skin that cost a freaking new car!!!
I guess that’s how doctors make so much money. They only know so much, but hey, still decide to chew your wallet up if you ask them to diagnose the things they don’t know about. Can’t expect everyone to be perfect.
My poor experience. Other than that… I always stay away from the doctors. Got the cold? Puking? Diarrhea? Chopped your hand off? My tip? Over the counter pills, water, tissue box, bed, and some porridge will do you good. I honestly believe if you allow your immune system to battle and not allow it to remain lazy, use it. It’ll do you good in the future. But I’m not a doctor… and I don’t recommend you follow these directions if you actually need medical attention. If you think you can manage with some rest, nutrition, and a little aid with pills, do so! Don’t overwhelm yourself with terror if you have a cold…
Good day to you! Also, everything is Google-​able. I take my own advice and I’m still alive… For now.

I didn’t like my doctor so I decided to switch. Of course I decide this when I feel like I am dying and need one STAT. Mill Creek Family Practice got my girlfriend and I in same day… as new patient’s you might expect that.
Fast forward a few months and I’m dying again. Pretty sure I have a sinus and ear infection and need to see someone. The doctor I had chosen didn’t have any openings but they got me in last minute to see another at the clinic… and at 6:50pm even! Further, after I took my meds to the pharmacy the pharmacist needed to talk to him and they returned their call promptly despite it being almost 9pm.
They’d be 5 stars if they hadn’t declined my cash co-​pay due to lack of change.