Roxana Lo, DDS

The 2 stars are for Dr. Chandra. She is amazing and if she was at a different place, she would be my dentist and I would never leave. I would give the practice negative stars if I could. I rarely write reviews, but my overall experience was so bad that I felt compelled. I needed a tooth re-​crowned. While I was getting the permanent crown, they asked 3 times if I wanted my teeth cleaned while I was there. Even Dr. Chandra was annoyed the 3^rd time. I had just had a cleaning by my favorite dentist back home in PA in October, this was December. After forking over $ 700+ out of pocket they tried to charge me an additional $ 37 at my last appt saying that the insurance wouldn’t pay it. The insurance wouldn’t pay because it was over reasonable and customary, which as an in-​network provider is not my responsibility. The retired dentist whose only job seems to be to shmooze is a real piece of work. He talks like he belongs in LA. They ended up writing off the $ 37 because I was never going to pay it out of principle. Today I realized that they charged me for an exam as well so when I go home in May to have my teeth cleaned again by my favorite dentist in PA I either have to pay out of pocket or decline for them to give me an examination. Isn’t that why people get their teeth cleaned? I can clean my own teeth. I want someone to look me over and tell me that everything looks good. Never ever again.

I’m really surprised this office is rated so high but I guess everyone has different expectations of dentists. To me, the best dentists are pretty conservative and don’t do anything unless it’s truly necessary. I have had the same dentist for a year and a half but he moved. I’ve just had cleanings and don’t have any serious discomfort so I figured I would get the same from the Lo office. I thought I was making an appt with Lo but got someone else. I knew I wasn’t getting a cleaning unless I put up with some xrays which was fine but the technician kept retaking the xrays over and over and over again-​sometimes 4 times on one view-​so a bunch of unnecessary radiation. The cleaning and exam were ok but more painful than usual. I was eager to hear if there were any serious problems that needed to be dealt with right away like a cavity. That’s when they said I had to come back for a consultation. I’ve never had a dentist withhold information before but I made the appt. They had taken some photos of my teeth as well and when I came in they were saying things like «oh this filling has to be replaced because the grey bit in the photo could be decay-​or maybe just a shadow». They never showed me any xrays which would in theory show whether there was actual decay. On one tooth she recommended removing a filling and replacing it with a crown. She pretty much wanted to replace all my fillings and do deep cleanings. All sorts of upcharges for fancier porcelain and services that were too newfangled to be covered by insurance like laser cleanings on top of the deep cleanings. All told she wanted to do $ 3,000 worth of work of which my insurance would cover $ 1,000. I never heard them say any of my teeth were in danger it was more like they were telling me what they wanted to make everything up to their standards with the latest materials and services. There was heavy pressure to make the next appointment but I declined. It is mill valley and people have money to burn so maybe they like having extra work done. The whole thing seemed absurd to me and I won’t be back. I don’t think a really stellar dentist has to do a hard sell like that. Now I have to wait until next year for an exam from someone who will tell me the straight story.

Great service from Dr. Lo and her friendly staff, with excellent results. Dr. Lo has been my dentist for over 15 years. Recommended!

I went to Dr Lo after being very discouraged by another Dentist. Dr. Lo had a cancellation that same day so she took me right in. The cleaning, xray and first appt was a lot and I am a difficult patient as my mouth is small and hard to navigate. They were super professional. Very nice about everything. Extremely good at the exam and cleaning. Great at explaining issues and over all, I can not say I would be happier. Dr Lo and her staff are top notch. I loved them. Love a Dentist? Really! She is awesome!

My husband and I postponed dental care for much too long and went to see Dr Lo over the past couple years. She made me feel so comfortable during all the procedures and she is so efficient and talented. My husband needed much work and she did an amazing job in repairing the damage. I’ve never felt more relaxed because of the trust I felt in Dr Lo. Her «chair side manner» is just there and her work is important to her. If it’s a big procedure she’ll call in the evening to see how you were. She did this often with my husband.
I was also really pleased with Jessica. When our insurance wouldn’t cover certain things she would persist with them explaining why they should pay and the necessity of the procedure. She is so competent and knows the business well.
Karen is the hygienist and her easy going manner just makes you so comfortable.
Karen and Jessica (previous hygienist) whitened my teeth as a team. It was a fun experience with great results.
I would highly recommend Dr Lo’s practice! You won’t be disappointed AND you won’t be afraid or say «I hate going to the dentist» anymore. I’m serious!
Eileen K — Mill Valley resident.

I always reserve a star when first commenting on a business. Previously everything was fine… no problems. Several thousand dollars later one of my crowns come loose. I had an appointment soon for another crown. I told Dr. Lo about the loose crown. She re-​cemented it. She fitted me for the new crown… I paid my bill and went on my way. She charged me $ 150 to re-​cement the crown that I didn’t notice until later. I didn’t say anything. The next week when I went to have my new crown cemented, I asked Jessica about the guarantee on crowns… There is none… maybe the manufacturer has some kind of warranty. Jessica had always been nice and professional. It was like she drank a cup of xxx. She called Dr. Lo, she said give him a $ 50 discount and tell him to stop eating chewy food. So, when deciding if you should have work done… be sure… to ask.about.guarantee. I cancelled my appointments and was very disappointed that I didn’t get a call back.

I neglected my teeth for many years and the last time I went to a dentist during the neglect phase was when I had a baby and the dental assistant in Sausalito harangued me about not coming to the dentist more often.
When I finally decided to go and take care of my teeth, I knew I needed a dentist who was close by and took insurance that would help defray the costs of fillings and deep cleanings. A friend came over and started talking about this wonderful dentist, who happened to be a few blocks away. When I called and found out that I could get dental insurance where Dr. Lo was on the approved list, I made my first appointment. Dr. Lo did not harrass me, but gave me an assessment of the work needed. One thing that impressed me was that I had a slight crack in one of my back teeth and she said that was something we’d have to keep an eye on, instead of recommending it be dealt with right away. Now it’s been at least 4 or 5 years of our whole family going to see her. We’ve had everything from routine cleanings, deep cleanings, crowns and even a few root canals for my husband and she’s a very good dentist. She might tell you that a filling might not hold up because a tooth is in bad shape, then it holds up fine because she did such a good job. Her office is modern and clean and the staff is always friendly. I actually almost fall asleep in the chair because I’m so relaxed. It can’t get much better than that!