Strawberry Shoe and Watch Repair

Do NOT take your Omega watches here for repair. They’ve had my husband’s Omega for over 60 days and have STILL not given me even an estimate. Terrible communication and the only response is «we’re small and we have a lot of business, so it takes us longer»…not good enough.

I have been here several times to have Watch repaired and once to get a new watch battery. The customer service has been excellent every time. Great prices and fast turnaround too.

Do not. I repeat do not try to give this place your business. The «customer service» is appalling. Every time I have tried to give this place business the grey haired guys with the gauge earrings at the counter acts like I am inconveniencing him by trying to get shoes repaired. It feels like this guys does not want to be bothered with business. He tries to talk you out of having the work you want done and will question why you even want it done. Just the worst I have ever had to deal with.

Just came here to write a review and I now see that rude treatment is status quo at this place based on how many others have reported the same thing.
I’ve had probably 5 pairs of shoes done here in the last six months and the work has been fine. The problem happened today when I went to pick up a high-​end handbag that I’d wanted repaired. Even though it was promised to be done in a week, the work had not been completed. April, who’s apparently the owner’s daughter (referenced in other reviews), knelt down to the floor behind the counter and dug through a bunch of work boots, shoes, more boots — and then voila! pulls out my handbag. From the bottom of a pile of other people’s DIRTY SHOES. This is a very structured bag, not one of those floppy kinds, and it is very expensive. She yanks it out and it is literally folded in half. She jerks it by the handles to get it to unfold and it doesn’t straighten out. She sort of smacks it a few times to get it back into shape. It is completely creased and looks very very sad. My jaw is by now on the floor.
As she’s inspecting the notes on it I simply say, «I’m really upset by how it was stored.» She’s still looking at the notes and says nothing. I then pull the bag over and say, «No, I don’t think I’ll get the work done here» and repeated that I was upset. She then goes to ring up the shoes I’d gotten repaired at the same time and as I’m paying, I say, «That’s a really expensive bag. I don’t think I’m going to be coming back again.»
Here’s the kicker: Her response is, «No customer is going to tell me how to do repairs in this shop.»
I was like, WHAT??? I’m not telling you how to repair a bag, lady, I’m saying that you should HAVE SOME RESPECT FOR PEOPLE’S THINGS.
But I didn’t say any of that. I just said, «Well, that’s one less customer for you to worry about then.»
Honestly, I am appalled at this. If she had simply said she was sorry, I would’ve brushed it off. This attitude is crazy. I realize that there are few shoe repair options around but I am not going to go back to this one.
Can you say ENTITLED??? I have not encountered such rudeness from a business in like ever. You are hereby warned.
And oh yeah: Prices are high, turnaround time slow.

Good, fast and efficient watch service. Reasonable price, friendly, professional service. I recommend them.

My 2yo dropped my breitling on the floor, knocking two of the links out of the band. I tried piecing it together with no luck. Came here and after a few taps the person handed me my watch back and said have a nice day. No charge.

Needed watch and shoe repairs and found Strawberry Shoe & Watch on Unilocal.I’ve lived in MV over 20 years, shopped at Strawberry dozens of times and never noticed this place. Decided to give it a try since I haven’t been happy with the place I’ve gone for shoe repairs lately.
They replaced the battery on one watch and took several links out of the band of a different one while I waited. Fast, reasonable — total cost $ 26.
Shoes and boots should be ready next week. They quoted prices of $ 12.50 to fix the heels and polish the shoes, and somewhat more (can’t remember price) to replace hells and polish the boots. All seemed reasonable, and I’m looking forward to having shoes and boots that look like new!

Always provides high-​quality, dependable service — from shoes to baseball gloves and other leather goods. The owner is knowledgeable and very friendly. Highly recommended.

Tucked away in the back of the Strawberry Shopping Center is one of the best shoe repair shops. I have taken three pairs of shoes that I thought would be beyond repair and they restored them beautifully. Worth every penny…

Dealing with the owner and his daughter is the worst situation I’ve ever encountered. I brought my watch in for a battery and $ 45 later it was working until it started loosing time within days. I brought it back and was told that he would check to see if it was a faulty battery or needed work. I was told conflicting reasons why the watch wasn’t working, given three different estimates ($ 50, $ 200 and $ 182) and when I requested my watch back, I was told that it was too «high end» to keep in the store so his brother had it. I did not see my watch for two months until today at my insistence. The owner snapped at me when I asked what was wrong with the watch and exactly how much it would cost to have it fixed. He was defensive, insulting and his short fuse caught me by surprise, although I see other reviews echoing the same situation. He didn’t know what was wrong with it and yelled $ 200. Now my watch does not work at all and doesn’t even lose time. I need to take it to another watch repair to see if the $ 45 battery is even in it. I will spread locally my horrible treatment. I give this rating a minus if I could. The owner has the personality of a land shark!

Went here, oddly, for neither show nor watch repair, but because I lost a tiny spring in a switch. He cut a watch spring to fix, and didn’t charge me a cent. While waiting, I noticed that he had a large selection of mainly US-​made shoes of good quality. Stop by and check this place out!

When your heel breaks or your sole runs thin, you pretty much have two options: 1) buy new shoes. 2) find a shoe cobbler.
Nowadays, there aren’t too many shops that fix shoes. Fortunately, one of the few Marin County shoe cobblers is just a few miles from my home — Strawberry Shoe and Watch Repair. This place is literally a hole-​in-​the-​wall storefront in the Strawberry Village Shopping Center. You can’t fit more than 3 people in there at one time. The store is jam-​packed with shoe boxes and machinery that dates back to the 70s. I swear– I think I even saw an old Sony stereo in the backroom with a tape deck. Needless to say, Strawberry Shoe and Watch Repair doesn’t exactly project an image of modern practices/​technology.
That being said, these guys still get the job done. I don’t care if they’re spinning yarn back there while listening to an 8-​track, as long as you fix my shoes in a timely manner. And that they did!
I brought in my brown loafers on Tuesday for new heels. And by Wednesday, they were ready for pick-​up. Total price: $ 32. That’s certainly a lot cheaper than a new pair of shoes.
As their name suggests, they also fix watches. Alas, I don’t have one. But I’m always going to wear shoes (that’s one thing that will never go out of fashion). And I’m glad to know that Strawberry Shoe and Watch Repair is just a few minutes when I’m in need of foot rescue.

Jacob is a wonderful cobbler. He knows shoes, leather, repair and does an excellent job. He’s helped me through shoe selection after an ankle reconstruction and a later Achilles tendon rupture. (hint: ask him about AnaTech shoes)
I’ve also had my watch batteries replaced with no problems. Some 3 – 4 year old reviews should just be ignored.

I have been doing business with Jacob at Strawberry Shoe and Watch Repair for at least 13 years… he is terrific and a real perfectionist… he does work for me that no one else will do!!! No matter what challenge I give him… he fixes it for me… I would highly recommend Strawberry Shoe and Watch Repair to everyone… it’s the best!!!

Got to say, went in to get watch battery switched out thinking I was going to have a bad bad experience… and…not super bubbly reception but woman told me she could fix it in 10min if not I interupted… boom done in 9 min
Went to pay, $ 25 cc minimum… thought to myself «oh, here we go, now I’ll learn why the low rating»…
Nope! It was $ 12.50…she says just pay some other time…
Huh…great place!

Took my Cartier here to replace a battery. Took 15 min, cost $ 30. The guy was nice. Great service, thanks!

Not sure why such a low star rating. I’ll start off by saying I’ve only taken my lower end watch there for battery repair. Which was done in about 15 minutes while I ran over and got a burrito. No problems second time I’ve had battery changed there. I do own a luxury watch and I take that to the city to a certified watch repair shop.
I recently got rubber half sole put on my black leather soled mens shoes.
My shoes were ready as promised shined and ready to go. The work looks excellent and you can’t even tell that it’s not original work. I’m very pleased. I will def. go back when my other leather soled shoes are fully worn down.

My first and last experience repairing shoes with this shop occurred in the last week. I had 2 pair of shoes with minor stretching repairs that were done correctly (hence the 2 stars). I brought in my favorite vintage light brown cigar leather flat boots for new soles as they had just cracked.
The owner’s daughter was behind the counter both times I was there, and claimed not to have worked their ‘since high school’…so clearly she wasn’t excited to be there and it showed.
When she set my boots on the counter to sort out the tickets she slid them against a ball point pen she’d left pointing out on the counter that drew an awful line right on the outside of the boots and completely ruined them. When I told her that I was no longer going to be able to wear them to work and lamented that it hadn’t been anything I’d done wrong, I asked for a discount since the $ 45 sole replacement on these boots was now useless.
I asked her to do the right thing and her response was that she always had pens on the counter and this never happened, it must have been my fault. She tried to rub it out with an eraser tool but it was permanent and she tried to then upsell me and offered to dye them black. She also rested on their 35 year laurels of being in business when I questioned their customer service policies, and she completely embarrassed me with her refusal to discount the services for a pair of ruined boots.
I will NEVER ever return and have shared this opinion with a number of my coworkers who also plan to boycott them for their lack of customer service.

I hate to give a bad review to a local business but I was robbed. I brought in a pair of pumps that needed a little rubber thing replaced on one of the heels… that’s all.
I should have asked what it would cost in advance but assumed it would be $ 5 or so, like it would have been if I had gone to Tony’s. (I usually do but was at Strawberry.)
$ 31 it cost (!!) and he would only take cash. I would not give even one star if that was an option here.

minus zero if I could. First time was when I brought my watch in for a battery change. He said my watch was broken, that it wasn’t the battery and told me it would cost $ 45.00 just to look at it! It is a Movado, but… what the heck!
Told him I was going else where and his reply was he wanted me to tell him what the other person was going to charge and he would beat it! No way Jose. It cost me $ 12.00 for a battery change at San Rafael Jewelers and there was nothing wrong with my watch!
Next time it was for a shoe repair since I thought he couldn’t mess that up.
WRONG! All my shoe needed was a D ring on the side of it since it snapped off. I left both shoes there so he could see what needed to be done. A small d ring, black. I came back, he had put in a HUGE silver belt buckle ring! I had to cough up $ 15.00 for something that did not match at all with the other shoe. I had to, in order to get my shoes back! Well, I told him what I thought and where he could put his shoes! And up and left.
I went to Beverly’s fabrics, bought 2 d rings for $ 1.70 and did it myself!
This guy is a rip off and has the personality of a dead fish.