H&R Block

I went there on a Sat to do my taxes (wasted about 2 hours). Got them done and had couple more questions about taxes and W4. The guy was very helpful but he doesn’t explain very well. So I had to ask him the same question about 3 times. overall not bad. I went right when I received my tax papers, I didnt wanna wait till April 15^th :)

Marvin Ballard did a terrific job for us.
We had a terrible experience with the H&R Block software, which resulted in substantial penalties and interest, and letters from the IRS and various state tax authorities.
Marvin took our case free-​of-​charge, under the Block software’s worry-​free guarantee, and straightened it all out. There was quite a bit of work involved (it was an unusually complicated tax year for us), but Marvin got it all done and we wound up owing quite a bit less money than we thought.
I was ready to quit Block forever, but Marvin is making me think twice.

So it is September 22 and I JUST received my federal refund and found I owe money to the state of California – PLUS INTEREST AND PENALTIES… I only know this because I called both agencies multiple times over the past several months trying to find out what was happening.
This H&R Block screwed up my initial return. I am a new teacher with huge debt and student loans and they said I owed $ 7000. After much panic, I called the IRS myself and after many hours on hold speaking to multiple people, found I was in fact due a refund and they screwed up.
I returned to this branch and explained the situation where they refiled for me and CHARGED ME TO FIX THEIR MISTAKE!!! Now they said I would be getting a refund of almost $ 6000. Don’t celebrate yet.
Then it turns out their addendum was also incorrect, so my refund was actually $ 1600 from the IRS and I owe CA $ 600. So now, I have waited 6 months for $ 1000 and I have spent hours and hours of my own time following up trying to fix things.
The H& R Block main office did refund me all of my fees eventually since they made a mistake, but they would not actually do any of the follow up work to correct the mistake, or even walk me through what the problem was.
Do NOT visit this office. The only upside to this experience is I now feel confident enough to do my own taxes for free next year. I am sooo not a math person, but I am not going through this again. If you simply refuse to do your own, go somewhere – anywhere else.

I never would’ve thought getting my taxes done would be such a pleasant experience. But it was, thanks to my tax advisor, Pam Lim. She’s awesome.
So the past few years, I would normally do my own taxes, but this year after attempting to do it myself online and not getting the results I wanted, I decided to seek some professional help. (That just sounded like I was going to rehab…)
Anyway, I met with Pam and she was really helpful and knowledgeable with all my questions and concerns regarding my taxes, deductions and so forth. It turned out that I had so many itemized deductions that I didn’t even know about which was great. I had to meet with her a second time and while I was getting all my receipts gathered up, it was easy to contact her with any other questions that popped up. And I did.
What I liked about Pam the most was that she seemed genuinely interested and really knew her stuff. She also gave me really good advice and info on how to prepare for next year. Now I’ll definitely feel comfortable and not somewhat frazzled like I was before I came in.
Highly recommended!