Office Depot

Would NEVER step foot into ANY Office Depot again. Purchased a Top of the Line Printer ($ 699) Purchased an additional Warranty at the time of sale under the pretense buy the sales person of the product being replaced w NO questions asked if stopped working.
Printer stopped working within 60 days after purchase. What a SURPRISE! Returned printer to store. Sal the Mang wanted to send it out for repair even though the MFG 1yr warranty was still in place!!!
Told me they had NO record of the Warranty I purchased. Left the the broken printer with Sal the Mang. Went home, called AMERICAN EXPRESS and disputed both charges!!! NEVER GO TO OFFICE DEPOT, NEVER, EVER PURCHASE A WARRANTY & NEVER LEAVE HOME WITHOUT YOUR AMERICAN EXPRESS!!!
Enjoy your life Sal the Mang…

Great place, everyone was super helpful with my complicated requests… they don’t get enough credit.
I can imagine, how trying it must be to work here

I sent my laptop to office depot in Millbrae for repair. After 5 days, they could not find out the issue (remember, they advertised «24 hours). They had to rebuild the laptop. During this period, I had gone in and called them daily. Once I picked up the «rebuilt» laptop back, two of my mouses could not work, printer could not be connected, and DIED in less than 10 days.
When I went back the store, the store manager would not even talked to me, The so-​called «Tech» said the individual who had rebuilt my laptop had left the store. The «Tech» said that he had to have someone else to take a look at my laptop. Oh, NO, not the same thing again.
I ended up to buying a brand new HP and all accessories.
Consumers, Watch Out, do NOT trust their Tech staff. I think the Tech staff knows just a bit more than general consumers. Most of tech works on my laptop were done remotely by someone on the other side of wire.

The majority of the electronics offered are secondary brands which worse yet are marked up very high. I’ve heard good reports regarding although have never used their Copy Center, the only thing keeping this review two stars as opposed to one star.

Staff was great off hand! There were many printing problems and Rene and Nono didn’t hesitate helping until the job was done! Highly recommend them even they were super busy!

it’s a huge facility. it is stocked with everything you need and with really attentive staff.
never have to wait in a long line.
will i go back? def.
convenient parking and in a very easy to access spot.

I personally think they need to change their setup because it seems like they have so much space but they don’t utilize the items they have on sale with the space. empty and the employees are ok but not great!

Eh.
This Office Depot location is kind of strange. For one, it has this HUGE LONG entrance with nothing in it, so you feel like you’re entering the narthex of a forlorn, mid-​century-​meh-​design church. Feels like they’re missing some marketing opportunities.
Secondly, I can’t quite figure out the layout of the store. Why is Scotch tape at the opposite end of the store from all the other office supplies???
Anyway, I want to say that service was friendly, because it basically was, but I think that the staff – while nice – need some customer-​service training. I asked about the location of what I was looking for, and instead of just offering suggestions as to where it could be, I was first asked «Is it in this section? or this section?» And my thing is, if I knew where it was, I wouldn’t have asked for help. Finally, she offered a suggestion for where my item might be, and pointed me in the direction of the opposite corner of the store. Fine, I understand she might not have been able to leave the area where she was straightening/​stocking for some reason, but for ideal customer service, you’d take the customer to the spot to ensure that he or she found what was needed. (That’s what I was taught to do as a sales clerk in a drug store, and I’d presume the same type of assistance would apply in this instance as well – and on reflection, I’ve been in other office-​supply shops that will help you out in that way.)
The store had plenty of items in stock, so it wasn’t completely a bust. And yes, I found what I wanted.
Checkout was fine.
So basically, be prepared to hunt down what you want. You’ll probably find it… eventually.

Amazed this place is still open. Looked like a ghost town in there, and employees were few and far between. You’d think they’d be to handle the 5 customers that were in there.
I’ve had some good experiences here, but not today. Since I am in the market to buy a new laptop and printer, I stopped into the Millbrae Office Depot to see what they have. I browsed the tech aisles for at least twenty minutes, and not one employee approached me AT ALL. I finally said something the the manager and walked out. Very poor customer service today.

This place continues to get worse, I want to like it, I want to go there, they are local and easy access but I can’t.
Last time I tried the copy and print they lost my original! Adiós

Ridiculous customer service!
Prior to my most recent experience here, I came to utilize their shipping services. I had brought my own packaging (box, stuffing, and tape) yet the customer service associate was adamant in charging me for packaging. I told her that at any other place, if I do my own packaging, I am only charged for shipping but she disagreed. It was $ 8.65 for shipping/​handling but additional $ 20 for packaging even though my package was already ready to be shipped? She then finally said she would «cut me some slack» and give me a discount of $ 10 for packaging. Umm, I am still confused as to what «slack» she was «cutting» because my package didn’t need require any additional packaging. What a crazy scheme!
Last night was my most recent experience. I came to ship another package. When I got to their shipping counter, I noticed the customer service associate was attending to another customer’s print needs, so I decided to be patient and waited. He had noticed me waiting because he kept glancing back and forth at me but didn’t say anything. After waiting 20 minutes, he finally finished with the other customer and inquired what I needed. I told him I needed to ship a package. He then had the audacity to tell me that the customer service associate who normally ship packages wasn’t there and that I would have to come back tomorrow morning at 10:00 AM. Umm, what?!? Why didn’t he tell me from the get-​go? Did he think I was just waiting at the shipping counter for fun? Why waste my time when I could’ve gone to another shipping facility? I don’t know what the management at this Office Depot is doing either! Why have a customer service associate cover an area that they don’t know how to run? Have they never heard of cross training? Totally appalling.
Other than the convenience (since I live near by), I would never come back to this Office Depot.

I agree with everyone here, try to avoid Office Depot in Millbrae if you need any kind of copy or printing services.
Last time I went in for a printing job, it went… somewhat well and was affordable and the job was done. It was just unpleasant because of terrible customer service and attitude.
This time, I had the exact same request, but it took 1hr. 15mins for Jasmeeta to work on my request and she just couldn’t figure it out. She has no idea what she’s doing. The copy/​print center has maybe 3 employees max and none of them can deliver results, so the customer line is always long.
My request you ask? It was that I have 2 image files and I need them to be sized to fit a standard DVD case size and printed. I have the dimensions and everything.
The job has been done before. Once.
So your next choice? Fedex Office in Millbrae.
They said they could fulfill my request, but the printing would be $ 20 and each cut they make on paper would be $ 1.50/cut.
Now I’m stuck either trying Office Depot again in the morning hoping someone competent is working, or biting the bullet and paying $$$ at Fedex. Shoot me -.-

often wish there was something else on this site. this office depot looks and FEELS like a dinosaur. then again it’s better than an empty space

NEGATIVE STARS! Every single time I’ve had to come in here for a service or product (3 times now), I have gotten a negative service experience.
This time is the worst!
POSTAL SERVICE: USPS/​UPS
May 5, 2014: DO NOT seek out postal service here, the young people working behind the counter do not know what services are offered or not, or prices, and will not help you properly. Do you know how annoying it is to wait 30 minutes in line for your turn, then when your turn comes up and you ask a simple question, they hand you off to someone else, because they don’t know the answer themselves?!
Then they (aka William) has the odacity to ask you to punch in numbers on their computer system behind the counter (ON SOFTWARE YOU DON’T EVEN KNOW) —so you can basically do it yourself. SELF SERVICE IS NO SERVICE!
And when you complain that their service is worse than the post office, they have the nerve to give you lip about it! «Actually we are just busy [3 people in line total] but we are better than the post office and everyone comes to us because we are open holidays… blah blah blah»…I have news for you, NO YOU ARE NOT! You are just as mouthy, and at least the post office people KNOW to help customers in ORDER and what services are offered along with prices.

Office Depot is a one stop shop for all of my office supplies. The Millbrae store is very convenient for me, and I consider Anuj as my personal computer techie. He is very patient and checks that I understand, I highly recommend Millbrae Office Depot for all your office needs

For an Office Depot, this place is awesome! I love that the employees are so attentive from the time that you enter the store. If you are looking for something and you ask, they walk you to the exact location. They also know their products, which is great.
I miss living in Millbrae and every time I go to Millbrae, I always stop at Office Depot to pick up my supplies for my home office.

Do not print here.
As i was in line to pick up a friend’s print job. A gentleman came in looking to get copies made for his lawn mowing or roofing business. It was a simple black text on a colored paper. Some how the Office Depot person got it in her head he was asking for color copies and told him it was 1.49 each, not printed on colored paper. There was no color on the page, the paper was colored.
That bugged me, but when it came to my term. It turned out they were charging my friend $ 1,500 for 200 copies of 2-​sided color print ($ 7.50 a page). The sample looked like crap, gloss on one side with blurred graphics and the back was just the back of regular paper but at least it had matching blurred graphics. Apparently my friend had already paid but their machine wasn’t working and we would have to come back the next day. It ended up being a blessing.
I called a print shop near our house out of curiosity and asked for a rough quote over the phone. «$ 140 – 250 depending on paper» I asked him if it could ever cost $ 1500, he was dumbfounded as to how it could add up to that much. I grabbed my keys, the file and the Office Depot sample and went down there. The shop owner was appalled at the sample and even a bit insulted that we had gone to office depot in the first place. I told him that would never happen again.
All said and done $ 260 on a much better paper stock, both sides a nice gloss and the graphics were clear. (this was from the same file). If you need paper or pens sure. but avoid their print service.

I purchased a printer at Office Depot in Millbrae. The check out person convinced me to purchase a two-​year Performance Protection Plan, saying «If your printer breaks within 2 years, bring it in and they will replace it.» He added, «If you lose your receipt, just give them your phone number and our computer will keep the information,
This turned out to be doubly false information. The printer broke 16 months later; I brought it in. I couldn’t find the receipt, so I asked them to look it up on computer. «Sorry, we don’t keep that information.» Instead, they gave me a number to call. After several transfers, I was told they couldn’t give me the information. They would fax it to me. Two days later, I still didn’t get it. But I found the receipt! So I brought the printer and receipt back in. «Sorry, we can’t help you.» They referred me to another phone number. I called. I have to mail the product in. In two weeks they may send me a check to replace the product.
Advice:
Don’t believe what Office Depot store clerks tell you.
Read the small print.
Everyone passes the buck.
The employees couldn’t care less.
There is no personal customer service at Office Depot.
Go to a family owned office store where the people care about their customers.
The price is not worth the hassle for me.

I’ve came here twice to get something’s printed and wasn’t very impressed. Both times they printed my stuff out at the wrong size even though I’ve included the actual paper size as part of the file. I was able to catch it the first time but the second time was missed… their computers scale the prints in a strange manner which is probably going to keep me from visiting their print and copy center next time. Sad to say, this isn’t the first Office Depot that I’ve visited where their staff at the copy and print didn’t have a clue of how to print or adjust the the page to be printed. I had a coupon for 25% off my total printing but can’t even use it because why waste money at all on something if they’re just not going to do it right.
That aside, I found a long reach stapler online on their site and it didn’t even say online only so I went into the store to check it out. Not only were the other brands more expensive than advertised online but what I was looking for was online only just because they didn’t have stock.
I’d still visit any Office Depot for basic office supplies but won’t rely on their website for their stock or visit their copy and print center unless it’s something self serviced.

Watch out for the sales =)
I was able to buy a canon digital camera for $ 99 (originally $ 149) and I love it! The quality is great and now I can take pictures of anything my heart desires.
The staff was VERY friendly & I felt like everyone that worked there talked to me.