O’Reilly

Last week on Friday, I came into O’Reilly to purchase a car battery. Before I came in, I called to see which car battery I needed for my 2010 Toyota Corolla S. I spoke to one of the associates; unfortunately, I didn’t get his name, but he did say he transferred from the Pep Boys in San Carlos. It was his second day on the job, but he was very helpful. I helped find the right price for me and the battery even comes with a 3 year warranty. He even installed the battery for me. Although, I did feel a little guilty that he did since it was about 90 degrees outside. But he didn’t complain and we had a very nice talk about the Warriors! (GO DUBS).
Thank you for your help and service.

They were helpful. Please note these guys don’t speak English so you need to slow down and explain what you need and want. If you have time, you should show them the parts. Use your cell phone and show them the video or pictures.
We don’t know everything and they don’t know everything…
Paolo was helpful. He listened to me and I made sure we understand each other.
When you go there expect to wait.

My bf went in to buy a socket wrench & had a great experience being helped by Jonathan. He was very friendly, knowledgable & attentive. Even cut open the plastic wrap of the socket wrench. Great guys here with excellent customer service!

Clean, organized, well stocked and friendly staff. Some prices are competitive and some aren’t, but the O’rewards program offers some really good email coupons.

Ricardo was sarcastic and condescending when i was asking for help. He was very disrespectful during my visit.

Really bad service from the manger.
I order a battery over the phone for 120 $
When I came to picks it up it was 200 $
Really… I came all the way here to pick it up and that’s what they do!!!
Manger name isidero

Went here yesterday looking for light bulbs for my halo head lights. I wasn’t too sure which one I needed, but the staff here was super helpful! They even tried to check my car for me, but unfortunately it was difficult to get it out. Nonetheless, my experience here was great!

I found this place by a stroke of luck, driving down El Camino while looking for Auto Zone. I made a U-​Turn and drove into their side parking lot, got out and into the store. The staff was polite and prompt and helped me with changing the cell/​s to the car electronic lock/​fobs.
Even as I was shopping, there was another customer who was ranting. But the store staff member kept his cool and used good practice and helped that angry man nonetheless! Yay.

Let me say this. I had a catastrophic oil leak from an oil filter that was seized on the oil filter mount. I took the mount off the engine and was desperate to try and get it out. This was Sunday morning. I walked in to O’ Reilly’s due to a friend mentioning they might have an idea of a place to help me get it off.
I was greeted with professionalism and both the guys helped me get the filter off the mount.
Besides that, Rick and Douglas were both very welcoming and friendly. Willing to help someone that popped out of the blue. Even when I was there, their customer service was excellent.
I cannot say how much I appreciate what they did that morning.
This is how people are suppose to help others! IMO, they went above and beyond any other parts store I have been to and dealt with.

I just usually buy engine and oil internal cleaning stuff. When used to do all my own maintenance I used to be at these auto part stores almost daily. Now rather just pay someone to do it… everyone needs money. help each other out. Customer service is ok, never had any issues. If I find more to report I will update, other than that… eh…it’s whatever. Still give 4 stars just cuz haven’t given me a reason not to. Works for others that work on their vehicles I’m sure. They weren’t really around when I used to work on my impala but always had to go back and swap out «new» AND «refurb» so it sucked.

Just got back from a wonderful experience at this location. Thank you to RAYMOND — this gentleman helped me make sure I ordered the right part, gave me very clear instructions on how to install the part, and loaned me with the tools I needed. He ended up helping myself and another customer while he was clearly on his lunch break, which was very appreciated.
So, thank you to Raymond and O’Reilly’s for the quick transfer of a part I needed.

Every time I get good advice, great service, and they always have what I need.
Bonus, I had two old car batteries and they took them, recycled them and gave me $ 5 store credit for each! Parking is much better here than down the street. :)

Great experience. Needed windshield wipers and the staff was very helpful and gave me on sale ones that were amazing. Much better than cheap quality ones I had previously purchased. Great job!

The staff here is helpful and knowledgable
I needed new windshield wipers for my car and they gave me multiple options from middle of the road to the longer lasting. After making my choice, I asked the man how to put the wipers on my car and he offered to come out and show me (he actually put them on for me). That kindness meant a lot. Actually all 3 of the men were helpful while offering opinions of the choices in products… Friendly crew!

Awesome place! They helped me install the new set of windshield wipers for my bmw 1 series.

The customer service here is really incredible. I normally shop at the O’Reilly location in San Mateo, but the people working here really go above and beyond.
I came here to buy motor oil for my car. I asked Ray if all motor oil brands are the same, and he said that if it were his car, he would stick to this side (the left side) of the display. He said «you get what you pay for» and I’m not sure if this is true, because I don’t know much about cars, but Rich, a mechanic at Marsili’s in Belmont, said the same thing in almost the same words, so I’ll believe it.
After I paid for my oil, Ray came out and helped me fill the oil in my car. He checked the dipstick, then told me I should probably buy an extra quart to save myself another trip. I went back into the store to buy more oil, and Ray went to help these other customers replace their windshield wipers. Super customer service!