Day Spa Millburn

Update: it’s been a few days since my massage and my neck and shoulder are still sore and in pain.
DO NOT GOT TO THIS PLACE.

First I want to say thank you to all of you who left negative reviews— I think they heard you! I was genuinely concerned about using my Groupon after reading all of these reviews. I still went because it was a gift, so it costs me nothing but a potential poor experience.
I am glad that the previous reviews didn’t scare me! The place and staff are quite pleasant and accommodating. The establishment is very clean and relaxing. Winnie was at the front desk and so sweet– she darn near walked me to the bank to get change.
My massage was great. I would recommend Jack to anyone. I asked for soft pressure and it was never unpleasant. It was a combination swedish, deep tissue. I never experienced any of the concerns other people had. He was very quiet— just like i like. I don’t get a massage to have conversation.
The reason why I only gave 4 stars is because my facial was only ok. I have acneic skin, which we did discuss as she cleansed my skin. As such, I am used to heavy extractions. She only performed a few. I am not even sure what type of facial I received but it involved many creamy/​oily products. She did offer an upgrade to microdermabrasion and collagen mask… not pushy at all. I accepted it. The microderm was so-​so. I wonder how the facial wouldve ended if i didn’t add the microderm and mask??? I will say that after the facial was complete, my skin was glowing and smooth. It did FEEL oily, but looked great (considering). I expected to wake up to some epic breakout, but everything was ok when i woke up today (facial was yesterday).
I was offered a massage/​facial package upon checking out. I didn’t buy it, but im considering it for the massages. As many ppl stated, I had to pay tax on the groupon plus the facial upgrades. Honestly, this has happened to me using groupons in NYC too. No one pressured me about a tip and I left what was appropriate for the full-​price of the services. I also noticed more than 1 patron who were there using packages and seemed pretty satisfied (one man was tipping for #9 of 10 massage package)

This was my first time here and I went with my aunt and grandma. The first thing I noticed was how rude the staff were and how they degradingly talked to my grandmother which I didn’t like. As for the masseuse, they only speak Chinese so the language barrier was a problem. They kept talking to me in Chinese but I don’t speak Mandarin (which they knew) so my preferences for a massage were blatantly ignored. The customer service was largely lacking and very bad. My grandmother had purchased a 10 time package deal but the boss still kept pressuring my her to buy additional add-​ons. They kept aggressively pushing us until we felt very uncomfortable.

I received a Groupon for a facial at this spa as a gift. The staff was very unfriendly from the time that I booked my appointment, to the confirmation call the day before the appointment, to the arrival at the spa and to my actual session. I did not enjoy my facial at all and felt that she didn’t even deserve the minimum $ 10 tip that they posted on a sign in the bathroom; but still, I gave her $ 10. She didn’t listen (or understand) what my requests or needs were or didn’t care. They were very pushy in selling you a package or additional visits at their promotional rates. There is no way in hell that I would come back to this place again… even if THEY paid ME money to come back. The décor was pretty decent though. That was the only plus.

It is a Thai/​Chinese style massage. If you are expecting a regular Swedish or deep tissue massage this is not the place for you. They also offer Thai Massage and eastern shiatsu (where the lady stands on your back).
I had a lot of tension in my neck and shoulder and it was causing a lot of sinus pressure and headaches around the eye and head.
The deep tissue massage really helped relieve the pressure.
No, it was not painless and no it was not entirely relaxing but I felt much, much better after it was done.
I felt loose and limber and it relived a lot of my sinus pain and pressure.
They will try and upsell you and will try and sell you a massage package after your massage is over, but that’s most places.

Horrible experience. I bought a living social deal for this place and I would not recommend it to anyone. First they were really unprofessional. They had to explain the tip and tax upfront and showed me what a typical tip looks should be. What?! Don’t tell me how much to tip, I will tip based on the service I receive. The place is clean, I’ll give them that. I got the hot stone massage and the stones were SUPER hot, almost scalding. I flinched a few times and then the last time I had to say something because it was really hot! This wasn’t the first time I received a hot stone massage so I know it wasn’t just me not being able to handle it. The massage was meh. I would barely call it a massage. It was more like a back rub with oil. The woman’s hand were really rough too that it was scratching me at times. After my massage, I came out and the tip envelop was there. They made sure that I gave them a «sufficient» tip. They have signs up in the bathroom too saying to at least tip $ 10. Not a pleasant spa experience at all. Will never go back here…

After reading the reviews I was skeptical. They called me the day before & told me be on time! Lol The place is clean & the ladies were nice. I asked for a special & got a facial & massage for $ 89. The facial was ok. I felt like one of the other reviewers that said it felt like she just rubbed lotion on my face. The massage was good. Overall it was an ok experience. I wouldn’t go back again or recommend it. I really want to give it 2 ½ stars.

Please think carefully before going to this «spa»!
I purchased a Groupon for a 1 hour Swedish massage and arrived a few minutes early. The lobby looked nice and they took me to the massage room right away. My first red flag should have been that they didn’t ask anything about me at all– not about injuries, sensitive areas, where I want to focus/​avoid, etc.
The «masseuse» (yep, in quotes) had me start laying face down and began by literally clawing my scalp. Now, I love a good head massage and even some light scratching but she had long nails that she was literally digging into my head. It was a painful way to start! Unfortunately, it got worse from there. The majority of my massage was just her rubbing her open palm in circles over and over again on my back.
If that was the worst part, I could get over it. Not every Groupon is a win and I would have moved on. However, she then proceeded to completely uncover me from the waist down! There was literally no reason for this! I moved the sheet back and every few minutes she would pull it further down again until I was completely exposed. To make matters worse, at the end she tried to massage my butt and high on my inner thighs. To say I was shocked is definitely an understatement!
To end this fabulous experience, she had me flip over to be face up, yanked on my arms and then «punched» me all over my legs and *ahem* private part. Then she pushed on my lower belly and said «It’s done».
I wish I was making this up. It was a humiliating and inappropriate experience and I’m going to be reporting them for everything mentioned above. If you also purchased a Groupon, it is NOT worth going and risking the same experience I had!

I see some bad experiences on Unilocal.I bought my 90 min massage from Groupon before researching the business. No issues with scheduling. The place is very clean and well taken care of. Im not a veteran in the massage industry but I have had a bunch. I was happy with my massage. I wasn’t blown away but I certainly had a really nice experience. My 3 star rating seems kinda low so ill give an audible strong 3 star rating. Prices seemed reasonable. A 90 min Swedish would cost $ 115. I paid a $ 15 up-​charge for deep tissue as I enjoy a rough massage.

I give them 2 stars for the message. That’s it. I bought a groupon for a couples massage w/​champagne and strawberries and we got a sip of champagne and two small oranges. They were pushy, almost begging for a tip (that I was going to give anyway) & they asked for a «coupon tax» what the heck is that? That’s a rip off that’s what that is. The phone kept ringing in the front (I couldn’t even relax). Never again.

I purchased two groupons, one for myself and one as a gift so we could go together. When I called to make the appointment they would not take us together because of the groupon, but if we did not use it, we could go together. We did do this but now I still had to use my groupon. Every time I called for an appointment that was convenient for me, and said I had a groupon, there was never any availability. Finally I told them my coupon was expiring so they did fit me in. The massage was okay but as mentioned in many reviews, it is very difficult to undertand them except when it comes to pushing you to buy very expensive spa packages.

So I received a groupon for my birthday for a 60-​minute Swedish massage. Here is brief summary of my day. Now I called about a week & a half prior to when I wanted to go, told them I had a groupon and everything was okay. My appointment was for 10:30 am so I thought but I received a call a few days prior to confirm said appointment and was told it was at 10:00. So I arrive at 9:59 am (just in time) head in, there is an elderly couple waiting to be seen and about 4 employees trying to sort some things out with the couple (definitely shouldn’t take 4 though). Finally someone acknowledges me takes my groupon info BUT the phone rings so she answers the phone proceeds to handle them and pass me off to another employee.
Side Bar: Now their system is HORRIBLE, they have a appointment book but its old and pages are worn and they basically just use blank pieces of random torn paper to write peoples names and numbers down, very unappealing to a potential customer. I mean its 2015 get a computer!
So the lady takes my info and asks me to follow her to a room like 2 doors away from the front desk got undressed (leave on undies) and get under the covers face down. The massage started at 10:09 am and she immediately explained off bat that the Swedish massage was basically just a slight rub down and if I wanted anything using pressure I could add $ 10 extra for a deep tissue or hot stone, I politely declined. The overall massage was okay, nothing to brag about, felt weird as if someone keeps rubbing the same spot it becomes annoying and dry so I’m convinced it was baby oil. Everything was done at 11:06 she owes me 3 minutes (joke) but once I’m dressed and step outside to pay for the tip they have the cash envelope in head and ready (PUSHY), it bothered them that I didn’t have any cash on me.
Oh & once I got to my car I had a ticket, mind u I parked right in front, someone could have said something or dropped a nickle in, if I would have been 6 minutes sooner I could have avoided it.
All in all I would not have purchased a service from here without the groupon.

worst customer service won’t take ppl with vouchers from living social unless on specific days and takes weeks to get here so I don’t recommend anyone to come here or buy any vouchers. also their staff are very unprofessional and ignorant and don’t know how to do massages so it was a waste of money anyway. also if your voucher is expired they won’t honor it even though they Should of they want to keep business and don’t give you much flexibility to schedule appointments. in general this place is the worst place I have ever been to !! don’t waste your time or money

Bought a couples massage on living social. It was delivered as advertised a deep tissue massage and facial. No hard sell or anything to make you feel uncomfortable. It was an overall good experience albeit I wish they had spent more time on the massage vs the facial but the Mrs was happy which makes me happy didn’t pressure on the
Tip either. May go back if in the area again.

Not happy at all with my «spa» experience. I had to pay «coupon tax» this was the most mediocre massage I’ve ever gotten. I feel they spent most of the time placing and rearranging the towels and blankets on me. I’m not really sure it was a full hour and when we switched to me being on my back there was never any contact with my skin.

This was by far the most bizarre spa experience I have ever had. I purchased the couples massage with facial on living social. The language barrier was a bit of a problem at first, I couldn’t really understand much of what was going on… eventually I understood to follow someone down the hall to a massage room. We were put in there indefinitely, it had to be easily 15 minutes before anyone came back. Now the massage starts. I was actually uncomfortable and glad that I wasn’t in the room alone, it sort of felt like being in a Korean nail place except laying on a wood plank almost naked. I was relieved when it was all over…
Yes they tried to have me purchase additional services during the facial and after, I couldn’t get out of that place fast enough. Needless to say I did not purchase more services and will not be going back, ever!

My girlfriend gave me a couple’s massage with facial as a Valentine’s Day present. We used an Amazon Local voucher.
Upon arrival we were greeted warmly, offered water and quickly brought into the spa room, which was prepared with champagne and two Hershey’s kisses. We enjoyed our champagne but decided to leave the chocolates for after the massage. The room was clean but a bit cramped and quite noisy.
Two staff members, a masseuse and esthetician, joined us quite quickly. My better half started with the facial while I received my massage. The massage was a bit different from what we were used to from other venues. It started with pressure points followed by long strokes with oil. The masseuse was quite rough.
After about 40 minutes the staff switched. As the previous review pointed out, the facial was mostly a face massage. When my girlfriend declined extraction with metal tools out of concern for infection, the esthetician became a bit irritated. She was also quite pushy with service upgrades, such as specialty masks. That was a bit frustrating.
During the session, the esthetician kept popping in and out of the room and people kept coming to the door to talk to her. That detracted from our relaxation.
After completion of the services, we noticed that our chocolates were taken away. Upon checking out at the front desk, a hard sell for additional services and specials became very unpleasant. The receptionist became increasingly hostile as we were politely declining to purchase additional items right away. That left us with a negative final impression.

We came here with an Amazon Local voucher for a couples massage with facials + chocolates and champagne. First thing I requested was the champagne and chocolates! My esthetician was very pushy but her English was awful so I had no idea what she asking me to buy. The facial was basically a really long face massage, no extractions but she was convinced that I needed an «Algo» facial, I asked if she meant Aloe but that was not it‽. They talked my BF into adding on a microdermabrasion for $ 40(originally $ 180)-why did he do it?! It was literally 5 minutes long. My massage was weak and she caressed me like she loved me, not like she was trying to give me a real massage. We were so disappointed and dying to leave that we checked out and realized in the car that we weren’t given champagne or chocolates! Save your money and go elsewhere.

I made a Unilocal account just so I could warn everyone about this terrible excuse for a spa. I wish I could give it less than one star.
A family member sent me here with an amazon coupon for a facial with neck and shoulder massage, and while I’m normally picky about who gets to pick my face, it was free so I figured I’d give it a shot.
Never again.
Not if they paid me.
The staff is rude and completely unprofessional. The facialist refused to work on me unless I paid an additional 60 – 80 dollars in an acne mask. She was insistent and kept pushing and repeating about the oily condition of my face. I know my face I don’t need you to tell me, and if I don’t want to spend extra money, I don’t like being bullied into it.
The facial itself was uncomfortable and excruciating. It felt like she was slapping 2 $ lotion on my face. She hit my eyes repeatedly.
The massage was awful: painful, in addition to uncomfortable. She lowered my robe waaayy past my comfort zone and proceeded to push her hands underneath, which made me feel extremely uncomfortable.
The extractions were at once some of the most painful I’ve ever endured, in addition to the most useless. I regularly get extraction heavy facials and was wincing in pain. She used almost all needles, which added to the pain. I was still bleeding when I arrived home and I can already tell that most of what she did will not heal/​will come back as more acne.
The mask was heavy and again, useless. It began to bleed into my eye and when I told her this, she just dismissed it and left me in the room for 20 minutes.
A minor flaw, in comparison to the larger issues I’ve mentioned, is the terrible atmosphere. Everything is uncomfortable. The bed is like a plank. Also, you can hear all the goings on outside.
When she finally came back, she peeled off the mask and there was still a HUGE chunk of it in my hair and scalp when I arrived home.
Honestly this was the worst facial/​experience at any sort of beauty salon/​spa/​place that has to deal with people in my life. Rude workers who try to squeeze money out of you and do a terrible job.
Don’t go here.
Seriously.
Please don’t go here.
Whatever deal you think you’re getting isn’t worth it because 1-​your skin will be worse than before and 2-​they will bully you into spending more money anyways, money that could be spent at an actually decent spa.

I bought a couple massage from groupon. Once we were undress in the room we got nice glass of champagne. They left us alone for ten minutes which was nice. Then a lady came in saying I have some rough spots and should upgrade for a deep tissue massage for an extra $ 20 each. I agreed but was awkward. The massage overall was good. Then I felt like meat in a shark tank. The ladies were so insistent in us buying a package. They just wouldn’t take no for an answer. They kept on and on. I finally had to just say please give me my bill so I can leave. I would love to come back for service but not after that. I do not want to be haggle and stress after a massage. They ruin the moment.
Overall the location is small but very nice and well decorated. The three stars is for the service only.