Pottery Barn

The worst pottery barn!!! Worst customer service. The sales associates need to remember that they are working retail and are their to assist the customers not give them dirty looks!

Looks like other people have noticed the terrible customer service at this store. Everytime I go there I leave either mad or super disappointed with the lack of service or terrible attitudes from the staff in the store. Seems like every question about merchandise is huge inconvenience even during the week when there’s barely anyone shopping in there.

Terrible customer service. Try not to end up with Phyllis and you may have a better experience. Incredibly rude, dismissive, and unwilling to help on two occasions — one when a large 6k delivery was over 4.5 hours late for delivery!

So pottery barn has a complimentary service where the sales person will come to your home and help you design your space. Sounds like a total win for a busy mother. I could shop from home, and didn’t have to go through begging my children to get in the car and go to the mall with me so I could pick out placemats, rugs, and sofas. «Sign me up!,» I thought. Boy was I wrong. Nothing in life comes that easily.
I called the store and scheduled a woman to come to my home. The day of our scheduled visit, I called to confirm and to get a better timetable of when I should expect her. However, the woman scheduled to come was not in. Are you serious?! I got the kids to take an early nap for this! Someone better come! So they asked me if I was okay with someone else coming, I agreed. What a mistake. The sales person (yes sales person, not a designer as I originally thought) came a few minutes late. No biggy. She walks in with all the pottery barn catalogues she could possible carry, ready to sell me everything from China to floormats. Annoying.
She has no idea what she was talking about and just wanted to sell sell sell!
So stupid me, I told her what I had envisioned for the room and decided to give her a shot. Big mistake. We scheduled a date for me to visit the store where she promised to have at least a dining room table set, so I could see everything on the table ready to go for my thanksgiving feast. My schedule ended up freeing up a few days before our scheduled meeting, so I called to see if the woman was available for me to stop by that day and take a look of what she had in mind. I made sure to ask if she had time, as I didn’t want to waste her time or my own. She assured me that everything was fine and I should come in.
Finally, after a lot of convincing my kids finally got in the car and we made it to the store.
Was there a beautiful table set for me to see my vision brought to life? NO.
Did she have ideas of what she thought would be nice? NO.
Did she block out her schedule to help me and only me for the time we agreed to meet and she claimed she was free? NOOOOO.
In short, It was a horrible experience, to say the very least. She had me walk around aimlessly while carrying my baby in a carseat (I forgot the stroller) and begging my toddler to stop touching everything. She told me to «look around and see what I like.» I’m sorry, I could have looked around and seen what I liked any other day without you. I was soooo annoyed. Furthermore, she was helping another couple at the same time!!! Finally, I couldn’t take it so I told her why she had me come in if she didn’t have anything ready, and clearly was very busy. She barely gave me a response. I left the store and will probably not every return to avoid running into that woman every again.
I am giving this location 2 stars, because besides that horrible experience, the staff have been competent in the past. However, I feel like pottery barn quality has seen a significant drop recently.
I still can’t believe that woman. Too bad I can’t remember her name.

STAY AWAY FROM THIS STORE!!! I’m a polished well dressed business professional, however whenever I walk into this store the customer service is HORRIBLE! I’m never greeted nor asked if I need help. Multiple sales people will walk right passed me without saying a word. I once asked for help and I was told someone would be with me in 2min. Needless to say, no one ever came. I decided to shop elsewhere and will NEVER SHOP HERE EVER AGAIN!

I purchased a desk here for my home office. The sales clerk was polite, and helpful. I bought it during their 20% off sale, so I saved almost $ 200. However, I was charged an additional $ 92 for shipping and handling, plus another $ 75 for delivery. I understand the delivery charge, but not sure why I had to pay shipping and handling, to get it from their warehouse onto their truck.
The desk arrived in three pieces – two file cabinets, and a wood top which bolted on. When they took the components off the truck, they were not packed in cardboard boxes from the factory, but just loosely wrapped in moving blankets. The desktop was dented and scratched in several spots. I ordered a replacement, which was delivered the following week. This one was packed in a sealed box with ample styrofoam padding. So, it seems like the first one they delivered may have been a floor sample, or a used one that someone had returned.
If you buy anything here, make sure they give you a brand new item.

If I was a professional interior decorator this place would be candyland. I’ve never visited a Pottery Barn store before and I have to say it was quite surprising. It was also surprising how I didn’t spend a ridiculous amount of new trinkets for my place. I’m pretty sure I could have pimped out my bachelor pad with some nice textured pillows, Malta bronze lanterns, or Mila basket vase. Yeah you read that right. I know how to decorate and it takes a real man to admit it. #Realtalk
The main reason I came here was to pick up a gift for a wedding I am attending and I have to say I might be back more often. While Bed Bath is my go to place, Pottery Barn has a more upscale appeal. I don’t know if that means their product is twice as valuable as the ones offered in other furnishing stores, but it certainly is twice as expensive. Nonetheless you get what you pay for right?

Visited this site to buy some lanterns and holiday decorations. Picked everything out and got on line at the register… and waited… and waited. The 3 sales associates were all helping 1 customer and none available for the other customers. After about 20 minutes, we were helped with no apologies. Will never shop here again.

I really like Pottery Barn because they always have some unique items to decorate the house with. They are especially good around Holiday time with their Christmas ornaments, plants, houses and other decorations. I was looking for weeks for decorations and found everything that I needed in ten minutes at Pottery Barn. I told all of my friends to go there and they were happy too. I would highly recommend. Even the plants that I bought look so real that friends asked me how I took such good care of them.

Pottery Barn is the perfect store for visualizing the perfectly coordinated, magazine-​spread-​worthy home that you can’t have. (Or, if you do have a perfectly coordinated, magazine-​spread-​worthy home, you probably got most of your furnishings & accessories from here.) I’d describe the style of the store as classic, with a rustic touch.
The store is split into two sections. The left side is strictly dining: it has china, serving dishes, glassware, table settings, table linens, & everything else that you could possibly need to throw an elegant, classy party. During holiday seasons, they even have themed tableware! Halloween, Thanksgiving, Independence Day … Pottery Barn can surely help you decorate for any occasion worth celebrating.
The right side of the store is devoted to the rest of your home. Bedding, bath towels, mirrors, picture frames, pillows, couches, desks, and anything else you could possibly need to make the inside of your house comfortable & functional. They have some beautiful decorative fake flowers for centerpieces as well. Everything is beautiful, and (almost) everything is priced out of my modest range lol.
The staff is lovely, and they don’t mind if you just walk around touching & smelling everything (not that I would know from experience or anything). It’s a beautiful store … and one day I hope to be able to afford some of the larger items they sell. For now, I’ll stick to the Christmas decorations & the occasional picture frame or scented oil holder.

Love going here and just browsing. You can always find something to but and the gourmet stuff they carry has in my humble opinion been pretty damn good like salsas and sauces. Ample parking at the Short Hills Mall. Service is very good considering it’s a chain.

This location has a huge selection of things, and the staff is well versed in their products.