Herb Chambers Chrysler Jeep Dodge RAM of Millbury

On the sales side I have a VERY LOW expectation from a car dealership. I work in sales and I understand what their goal is. I am an «impulse» car purchaser — I will be riding in my car and have a few hours to kill and decide «it’s new car day.» I always know exactly what vehicle I want and how much I should pay for it and what my trade in is worth. I then go into a dealership and tell them my offer. Herb Chambers Chrysler has accepted my last two offers for new Jeep Grand Cherokees, so I have absolutely no problem with the sales/​financing staff. My other stipulation is that they have to have the car ready for me to drive off the lot within a few hours (remember, it’s an impulse purchase and I can easily walk away and go elsewhere) — once that is clear, I leave the dealership within a few hours with my new vehicle and everyone is happy.
The service department is good. I’m always under warrantee, so that helps. When I come in for my oil changes they give me a time estimate and usually come pretty close. They suggest a few «extras» which I usually decline, but they don’t force it on me. And the waiting room is very comfortable with several cubbies so that I can set up work while I wait, free wifi, free coffee, free pastries. And it’s clean. As a matter of fact, I’m sitting in a cubby right now waiting for an oil change and decided to write this review. I like to Unilocal when a business does a good job and Herb Chambers does a good job for me.

Not sure why this place doesn’t have more stars. Brought my jeep here today for the first time for a routine oil change– done. Asked them to set my tires to 40psi– done. Washed and vacuumed the jeep as well. Friendly people and good service at a reasonable price– will be returning.

I would give zero stars if possible. You know the scumbag typical sales staff that everyone avoids? They are all here. Thank goodness they keep reminding me why we’ve bought our dodge, jeeps and Chrysler cars everywhere else for the past 12 years. They’ve missed out on selling my husband and I 8, yes EIGHT, vehicles because of the low class tactics and sleaze staff.
Finally crossing this place off my list of dealerships to check when we buy the next car… this fall.

Terrible. Ungenuine. Lies, don’t care about the customer. I went to buy my second car (first from a dealership) I knew the car I wanted so I did all the paper work and put money down. I told them a week in advance I needed to have the car in a week because I was moving across the state. They said they needed to put in a new tire pressure gauge and it would be done. Well the day before I move they tell me they won’t even have the title for 3 weeks and try to convince me to buy a different car, same model and year I wanted but had more miles and a terrible color, for basically the same price. Are you kidding me? No thanks, I rather buy a more expensive car than give you the sale after all the trouble.

I wish you could rate a negative 5 stars!!! Found a vehicle online that was exactly what I was looking for. Emailed them right from the site checking availability. Received an email back minutes later stating great choice! I’m showing that it is available. I pack up my kids on a school night and drive the hour to get there. Upon arrival we circle the lot to take a look. SHOCKING can’t find it anywhere. I went inside and the salesman tells me oh no sorry that’s sold and delivered. If you like wasting your time and then being told oh we have some brand new ones then this is the place for you. Cant see this dealership helping a buyer out when the «manager» Kevin Reid can’t even get up and make sure a vehicle is on the lot or come out and apologize.

Went here looking for a new Jeep. With the incentives going on, the prices are attractive.
This place let me down in a few ways (in addition to the few hours of my life I can’t get back)
The salesman I worked with was Patrick. Nice guy — did not seem like a typical car salesman dirtbag. But what was odd was I went to see if Morgan was there, he went to get her, then said she isn’t here today. By 1:30 pm you didn’t know if she was in? Shady.
regardless I told Patrick what I was looking for. I was put in a model way above my price point to test drive. I told him what I was looking to spend and where I wanted to be monthly payment wise.
After about 20 back and forths to «work on the numbers» (notice it’s never done in front of you?) I just got bs’ed .
The quote I got emailed to me «wasn’t right»
When they FINALLY told me that I would be honored the price I was emailed– they lowballed my trade in. It was borderline offensive.
To boot– I told the sales manager I was looking at all dealerships around here– to which he responded «I know my competition, I know what everyone is charging around here and no one is beating me»
With that arrogant attitude– EVERYONE is beating you.
When they finally got the numbers I wanted, they hoped I wouldn’t see the small print that stated «72 months» when I clearly asked for 60.
At this point, I would pay more to deal with a better dealership. They are all scummy in one way or another but this one really rubbed me the wrong way.

My husband purchased a used 2013 Jeep Wrangler Rubicon from another dealer in West Springfield, within weeks the Jeep needed some warrantee repairs performed. The Jeep was brought to Herb Chambers, (closer to home), in order to have the repair performed.
They did a fine enough job but failed to even look if there was a recall on the vehicle, and the Jeep was brought in there on 2 separate occasions! [Sidebar: I wasn’t aware there was a recall at this time] So between 2 dealers, (Springfield and Millbury), not one service person bothered to look up the VIN for recall notices. In my experience, this is the first thing a service dept. does/​should do.

What can you expect from car salesmen? Not much. We bought our Jeep Grand Cherokee from Herb Chambers. We didn’t get a great deal but we needed a vehicle that could tow. We traded in a vehicle that was very clean, had low mileage, new tires, no rust and in great condition and was told that we would only receive $ 1800.00 for our trade in because they had difficulty selling used cars.
Only one person kept our business at Herb Chambers and that was Andy in service. He was professional, prompt and had a genuine concern for our needs. Andy was the only reason I continued to have my vehicle serviced at Herb Chambers.
Thanks Andy… you are awesome!

We had a great experience here with Dean and AJ. AJ worked with us and got us the car at the price we wanted. We went to imperial jeep in Mendon last night (not a great experience at all). Aj worked with us on our trade value. My parents also bought a overland from here and have been thrilled with it. They worked with Claude in sales who they raved about who wasn’t around when we came in but worked with Dean who was also great.

I bought a 2014 Jeep Cherokee from Zeke this week and couldn’t be happier. I had been to several other dealers in the area but felt like I had been treated rudely at several of them. One of them wouldn’t listen to me and talked over me every time I tried to explain what I wanted, one of them actually told me, «if you can get a better deal somewhere else then that’s what you should do» and hung up on me. I walked into Herb Chambers prepared for the worst but got the best.
Zeke is an all around great guy. He asked me what was important to me and actually took notes! I don’t think many of us enjoy buying cars but I have to say he made the entire experience easy and pleasant. I don’t have enough positive things to say about the dealership and Zeke personally. The sales and finance managers were friendly and helpful and there was, most importantly, no BS!!! They gave me exactly what I wanted plus some.
Throughout the process I knew that Zeke was working FOR me and with me and I really appreciate how genuine and helpful he was. While waiting for the inspection sticker he sat with me and we had an ice cream… that’s definitely a perk, they have ice cream in the customer lounge :-)…and chatted. He could have left me sitting there waiting by myself but like I said is just a great guy.
Highly, highly, highly recommend this dealership and more specifically Zeke.

Last week I had to bring my Fiat in for warrantee service and was not looking forward to it. Last year I’d had a terrible experience with their service department and was terrified that it would happen again. It didn’t.
The two gentlemen that I worked with were professional, knowledgeable and genuinely friendly. When I dropped my car off I was in and out of the dealership in under 5 minutes, driving a brand new Fiat 500L while my car was being repaired.
When I picked my car up the next day, the service writer explained the repairs in language that I could understand, and again I was in and out in under 5 minutes. They also washed and vacuumed my car, which was a nice surprise. All at no cost to me.
Best. Service. Ever.

I went to Herb Chambers a week ago to look at a 2011 Jeep and when I got there it was being looked at. I was directed towards a 2012 which i took for a test drive and liked. I didn’t have my truck because my wife had it as hers was in the shop, but they couldn’t give me any idea about how much my payment would be. My salesperson pretty much couldn’t do anything without getting up and walking away to ask someone else. He insisted I fill out info so they could run a credit check on me and then still couldn’t give me any figures, which is unheard of in my past experience.
So I brought my truck in so they could appraise it for a trade in and then my sales person began to crunch numbers. Now the price on line for the Jeep I was looking at was $ 27,898, but the brochure he had on his desk had it at $ 28,898. I pointed that out to him and he was like «Oh yeah, I saw that on your email» which all I had sent was a request through the website to bring my truck in to get it appraised.
Anyway, he comes back after going to get numbers for my truck and says here is the price, and now written down is $ 23,898. He then proceeds to tell me that the payment figures will be where I want them to be so I tell him to go ahead and do the deal.
HE then files paperwork with the business office and as he is preparing paperwork, he says «Oh this is the wrong vehicle»! It was for the original jeep that I had emailed about, the 2011. He then asked «Do you want to buy that one?» Are you frigging kidding me? The sad thing is that I probably would have negotiated for the 2012 but I wasn’t going put he bank for it, but after this film flam, I was all set.
This very thing happened to me at Tri State Subaru in Webster 15 years ago! I wouldn’t go back there and was very disappointed. I honestly felt like I needed a shower after leaving. Not to mention the salesman Richie B. didn’t even have his own business cards and had his name written on a sharpie ver someone else’s.

I recently found that my Toyota Prius was riding very rough. When I stopped to look I noticed that my tire treads were extremely low. Herb chambers was the closest service center to me so I reluctantly drove there hoping they could help. I’m glad I stopped in. I was in and out of the service center in no time with 4 new tires and a price less than what I’ve paid at Toyota dealers in the past. I’d recommend them to anyone who needs service on their vehicle.

Totally recommend this place! From my first inquiry about a specific vehicle I wanted, to the purchasing process, to driving that vehicle home last night, the customer service was wonderful & I felt totally comfortable with everyone I worked with there. I live about an hour away & I can tell you it was well worth the drive. I was in the market for a new car after a total loss accident with my Navigator & I can say the team at Millbury made the whole process seamless. Thank you Team Herb Chambers Millbury for making a total loss accident feel like a blessing in disguise. I love my new Lincoln MKX & feel like I walked away from this accident better (in more than one way) than I was prior to it! Special kudos to Andrew, Heather, & Jason. :)

I brought a, 2007 Dodge Sprinter 2500, to Herb Chamber, in Millbury, to have a new transmission computer reprogrammed which was purchased new from another Sprinter franchise we’ve had success in the past with resolving computer issues. Your tech stated the Vehicle had no communication with the (TCM) from this point on known as (Transmission Control Module) and would not shift from first gear. The original price was quoted $ 129.00
The following day I called them, and they explained they had trouble programming it and needed the old (TCM). They told me it would be an extra 140 Dollars because they had to remove the new (TCM) and Re-​install the old (TCM). At this point, I told them, «It wasn’t fair to charge the $ 198.00, and if the old (TCM) was still bad, I knew they wouldn’t be able to extract any information I picked up the returned core, even though I had called a specialist from Freightliner I was informed „the tech never needed the old module.
When I brought the module I asked Ken about the extra charge I said I would be happy to swap the module that it was just under the seat and very easy to change, and I asked him why the service advisor was charging me so much more?
He agreed that I could change it and that they would do the job for $ 198 total for extra time it would take for him to program the module. I didn’t think that was exactly fair I thought I could trust Ken as he did service work in the past. I wouldn’t have wanted him to spend extra time for nothing.
After installing the old module, he agreed that the old module was Definitely Bad it had no communication whatsoever and the new module did. He wasn’t able to retrieve whatever information he was looking from the old module, so he informed me he was going to allegedly „call STAR the Chrysler support line.“
Even with allegedly stars help he was still unable to program the module and informed me that possibly it’s a bad module or another problem in the vehicle. I thanked him and paid the $ 198 and told him I was going to recheck my connections.
I took the van back and re-​checked all my connections at the (TCM) and found them in perfect condition with all the correct readings. So I proceeded to try and warranty the part with the intention of bringing it back to Herb Chambers again to be reprogrammed.
So I returned it to Wagner Mercedes for“ warranty.»
I explained the situation to them, and they said that the first step was for them to determine if the module actually had an issue. They said if it didn’t they would have to charge me diagnostic, which made me nervous, but my customer was putting pressure on me to return the vehicle back to him. I accepted the additional charge to have a perfectly good (TCM) rechecked.
They called me the following day and told me that although the van had other issues, unrelated to the programming of the module that there was NO issue with the computer and that it was programmed now. The charge was $ 129.00. They also told me that Wagner Motors Mechanic Carl, knew Ken from herb chambers, and they had talked and apparently compared notes.
I was shocked, but I knew there can be random glitches because they hadn’t done the job I paid them to do, and it wasn’t any fault on the vehicles side, it seemed fair that they should refund the charge.
I called and spoke to Charley the service manager and he was UN apologetic and plain old rude, he basically told me that I didn’t pay to have a job done; I paid them for their time. I asked him if I paid him to do a brake job, and he didn’t replace my brakes if that would apply, and he said that was different. I asked him if I could talk to his manager, and he told me «he wouldn’t waste his manager’s time for him to tell me the same thing he told me.» I asked him for the managers name he wouldn’t tell me that either!
I called the next day and asked for the GM Doug M. Doug listened to my story, which I kept brief because I know GM’s are very busy, Doug seemed empathic and said «he would research my concern and call me back Thursday because Wednesday is my day off.» I called Thursday, and he said «he was sorry, but he hadn’t had a chance to talk with Charley yet».
Mistakes can be made and forgiven, but when a Service department makes a mistake it should be made right to get future business. After the 2 weeks, Doug informed me he would be willing to give me $ 100. Dollars back. That indicated to me that he knew his service department was wrong. I explain to Doug, «I couldn’t accept that», because this service department charged me double the price with a bogus excuse and still didn’t program the (TCM) Charley said «they needed the old module», which in fact Charlie didn’t.Please remember the fact that Charley was so rude, which is inexcusable. Doug said he couldn’t believe I would fight over $ 100 I told him again that because it was the principal and I told him I would make a further complaint To Herb Chambers, he smugly commented do what you got to do

If you like to deal with lying scumbags, this is the store for you! Their car salesmen will tell you exactly what THEY THINK you want to hear, no matter how far from the truth it is.
We went in there looking for a car, and they lied to us from the moment they started speaking. The salesman we spoke with was named Mark, and he lied without hesitation more often than he spoke in complete sentences. We left there feeling like not only did we waste our time talking to them, but we felt dirty just for sitting so close to the salesman in the car or at his desk.
There’s nothing like the feeling of knowing that somebody is lying to your face in an attempt to screw you over, but always with a smile. They offered us a car from Ford for a price worse than Ford sells much newer similarly equipped models, and told us they were giving us a $ 2000 discount! Scum of the Earth.

Great experience in purchasing a new vehicle. The salesman (John Canty) was outstanding. Will definitely be going back when I need my next vehicle!!!

Have not yet purchased a car here, but recently moved my service over from Harr, which is truly terrible. I did not tell these guys I moved for bad service. I have had a few issues with my van and FINALLY, this is the first dealership where you feel like they are actually advocating for you, rather than the manufacturer. at this point we all know there are a million ‘outs’ under most warranties, but these guys try and make it work for you.
for service, they have a large, clean waiting room. a couple tables and desk, and wifi. you can easily get some work done while you wait.

I have bought a few vehicles here, never was it a fun time or did I feel like I wasn’t getting screwed. They’re the only jeep dealership around though so the options are non-​existent. Their service department has a great manager that I have dealt with a few times. Their techs however suck and they are never on time. I have gone here a handful of times for service, with an appointment and the vehicle doesn’t even go into the service bay for 1−2hrs after the appointment time. I was totally fed up however when I recently brought my vehicle in for warranty work and was told my air filter needed to be replaced. I said no thank you, I would do it myself. When I went to change it, the air box lid wasn’t even on. The filter had a few fins sticking out of the box and the top of the lid was just sitting on top of it, not even close to being locked shut. The techs here obviously don’t care and neither do the people who run this place, or they’d do something about the crappy service