Lily Pad Day Spa

I would give this business 5 stars, but I happened to be driving past there today, and the sign has been taken down and there’s a «For Rent» sign in its place which had to have happened within the past few weeks! I’m very disappointed by this, as I had been a customer for quite some time and was even on the mailing list and they closed without warning or notice!!! I also received a gift card for them worth $ 180 for Christmas which I hadn’t gotten to use, and now I’m SOL!!! It’s too bad, as it was a nice place with good service.

This spa is no longer in business. Phones and website are down and the building is vacant. This must have just happened this month (August 2015).

It was my first experience here and it was very nice. Very relaxing foot bath to start. Staff was extremely friendly and all was relaxing. The aroma therapy component was a great surprise! The relaxation room was very nice and offered multiple beverages and some chocolate! (Who doesn’t love chocolate?). I would definitely come back here for another massage.
Only thing to know is that incense often get burnt inside. I could have done without that component but it won’t turn me away.

This experience was Mediocre at best … I had a groupon for massage & facial. I requested a FIRM massage but only got light & barely a massage at that. The therapist talked the entire time and sat down barely using any pressure. My facial was a ton of steam blown into my face & a 2 minute mask there was no scrubs at all. I was also told to drink water (like 1 of the other reviews). Then like the other reviews stated I came out to a envelope already marked with a suggested tip which was 45 $! I paid 80 $ for the groupon so that’s more than 50% of what I paid for! I don’t like being told what to Tip especially when the service was poor. The interior was nice & the massage therapist was nice but I’m not looking for nice I was looking for a good massage! Never ever again!!! Save your money

I was so dissapointed! I’ve had back/​neck and headache problems going on 20 years, so I’ve had 100s of massages. I purchased a Groupon for Lilypad Spa (paying $ 55 for what Groupon listed as a $ 105 service) and called to make my appointment. I was told that my «arrival time» was 9:30 a.m., so I put that time in my calendar, and planned to arrive at 9:15 so that I could fill out any paperwork and start my massage on time.
On the day of my massage, I was brought into a small hallway and given a bathrobe and a set of ‘slippers’ and told to change and put my belongings into a locker. I did so, and returned to the hallway to find a lemongrass footsoak waiting for me — which they proceeded to tell me was «complimentary» … and I got the impression that they thought I should express great gratitude for this. I placed my feet into the footsoak and it was nice — it had hot rocks and lemongrass essential oil in it. I sat and relaxed and was told my massage therapist would «be right with me». I sat, and sat, and sat… and after 15 minutes, the water was cold — so I took my own feet out and dried them off since nobody else had appeared to do it for me. I continued to wait, and was finally greeted by the therapist.
I was brought into the massage suite, and told to undress and lay down on the table to «warm up for a few minutes»… so I quickly disrobed and hopped in and waited for the therapist to return. I waited, and waited, and waited… I have never waited so long for a massage therapist to enter the room before, usually you have to hop under the blankets quickly so that they don’t walk in on you! I laid there for 15 minutes until the woman finally came in — all the while listening to the zooming cars on route 33 which was right outside the window… how relaxing. The therapist proceeded to ask me if I was warm enough, to which I replied that I wasn’t. She checked the bed and informed me that «it was in fact on, but that it is weight activated, so it will warm up as I continued to lay there»… seriously? They don’t have control over the temperature? She told me that is «why she left me alone on the table to warm up.» Next I asked her what time it was (because I had to leave by 11 in order to get to a meeting on time, and I had THOUGHT my appointment was at 9:30). She told me she «was doing something and that she would tell me in a minute.» Once she had finished whatever she was doing, she informed me that it was 10:05… I had been waiting for over a half an hour! I told her that my appointment was meant to be at 9:30 am, and that I needed to leave at 11:00. She responded by saying «no, you are mistaken — your ‘arrival time’ was 9:30… your massage wasn’t scheduled to start until 10.» I told her that it would have been nice if I had been TOLD this over the phone. She said that «they tell you specifically that it is your ‘arrival time,’ so that you can come in early to utilise the other spa facilities while you wait — many people often don’t hear them say ‘arrival’ and show up early.» All I could think was… well, no shit — I bet that’s because I wasn’t (so they probably weren’t) told any of this information on the phone… how was I meant to know that the ‘arrival time’ is different from the ‘massage time’?? I do not understand why they don’t tell you the difference between arrival/​massage time when you make the appointment… or even tell you when you arrive that you’re ‘free to use the spa amenities while you wait for your massage.’ I did not at ALL appreciate the woman’s insistence that it was MY fault for misunderstanding, rather than just apologising.
Anyway, she began the massage, and proceeded to brag about how Lilypad was «voted number 1 in the area for the best spa.» So, that’s all well and good… but I couldn’t give less f*cks when I’m just trying to lay there and enjoy a massage. She did a mediocre job massaging my back/​neck area… but she never touched my face or head — even though I had told her when I went in that I had a headache and wanted the massage to help with that. I have NEVER had a massage where I didn’t receive at least some kind of forehead/​temple/​scalp massage as treatment for a headache. So not only was the massage only OK (I requested firm pressure and got only normal), it completely overlooked my problem area. I should also mention that the massage did not start until 10:10, and that I was back in the changing room by 10:55 — so it was not the full 55 minutes.
I changed back into my clothes and went out to the window to pay, at which point I was handed a little envelope for the gratuity. On the envelope it said «suggested gratuity $ 25.» According to groupon, the massage was «valued at $ 105,» this means that the suggested gratuity is 24%. If I had actually paid full price ($ 130) for this massage, I would have been so annoyed… it wasn’t even worth the Groupon amount. If you’re going to pay $ 60 for a massage — go somewhere with less attitude.

I recently purchase a groupon fro a facial. The spa is lovely. When it was time to «check out «I gave the woman at the desk the groupon certificate. she then gave me an envelope for the tip. When I said I wanted to put the tip on my credit card I was informed I couldn’t do that and could go down the street to an ATM machine. I work in the area and said I would né back on Tuesday with the tip. I felt bad because the service was wonderful and interaction with the front desk was taking away the calm and wonderful experience I just had! After a few minutes another staff member (Elizabeth) came over and was annoyed with me as she had some difficulty figuring out how to charge my card for the tip. The estician was wonderful but this part of the experience left me with a sour taste in my mouth.

I was super excited to get my facial done it was a rejunavating facial tht was «SUPPOSED» to hav extractions in it but The Esthetician April dint extraxt me When i entered the place i ws so happy bcos of the foot soak and complimentary chocolates & the beautiful Ambiance i ws thinking OMG this place is so nice i cant wait to gwt the facial BUT i ws wrong all i got in the name of facial ws little bit of moisturizing & massaging thas it no scrubs no masks the esthetician kept goung here & there to get the heated shoes etc but hey heated shies isnt wht i paid so much for… when she started packin up i ws lik is it done? bcos it nevr felt lik a 50 min facial? she said yes its done m lik will my nose b extracted? she said u need to drink lots & lots of water to get everything clear WHAT ??? i dint go ther to get the advise of drinking water??? i requested her to leave me clean so tht i get the feel of FACIAL FACIAL but she never listened instead took me in front of the mirror & trued to convince tht she sees no blackheads on my face ?? I HAD MANYYY I CUD SEE IT… M NT A KID THT CAN B TOLD ABT MY OWN SKIN ?? i requested so nicely but she left me saying i need to talk upfront & after 10 mins i went myself to the reception (In my robe) tht i dont hav time fr tht wud u fix it fr me? & she went saying she had anither customer what??? wht wasted so much time trying to convince me abt lack of water then tht i had no blackheads ??? all this time she cud hav extracted i didnt hav elephant nose my nose is little she cud hv utilized tht arguing time so i ws so sad i started crying bcos i ws attending a wedding the very next day so all my money my gas fr travelling soooooo… far from my house wasted for no reason for jus heated shoes & moisturizers i wud hav had it done at home much cheaper the hand & foot massage ws hardly 20 seconds each all these things attracted me to try this place but tht actual reason i ws there for THE FACIAL WS HORRIBLE

Place is great, location is convenient. Therapists were excellent however upon check out at reception I was told firmly that tip is suggested on the retail value of the amount (I came in using a groupon) I didn’t like being told what I should tip and secondly I tip according to how I felt the service was at the time.
When I asked for change the receptionist gave me a nasty look and remark «we appreciate tips on the retail value» and also wrote down how much I should tip on the envelopes.
Appreciated the service but not the looks or remark. I walked out thinking Never Again.
Save your money and find another place that will allow you to think for yourself and pay what you want as gratuity.

I have been going to lily pad since they opened 7 years ago and have sent my family there also. The atmosphere is soothing and the staff are wonderful. I highly recommend their services.

Love this place! Best spa I have been too! The massages are amazing, as the attention to detail and your needs. I love the custom oil blends and the pre-​massage foot soaks. I have also had a facial from time to time. The relaxation room is a great place to enjoy some tea as you read a book. Can’t forget the Chocolate — Ahhhhh. You won’t be disappointed!

Recently I have had to make several trips between Delaware where I live, and New Jersey. I saw Lily Pad several times and decided to try it out. It was suggested that I have a relaxing facial. That was fine with me. Funny, after parking my car, I walked past the entrance door, (there are 3 doors) I would have felt utterly foolish, but another client walked up at the same time– we decided to knock on one door and luckily a staff member came out.
The interior is very aesthetically pleasing, kind of a middle eastern theme. I don’t really equate statues of camels with a spa experience, but somehow it worked. Upon changing and putting my things in a locker, I relaxed for a few moments soaking my feet.
Jessie, the lady doing my facial was very professional and nice. The facial was soothing, there were a few extractions and she also massaged my arms, lower legs, and scalp. That was awesome. For some, the heated mitts put on you hands and feet might be a bit much, but personally I find heat soothing. After treatment, you are encouraged to relax in another room with refreshments such as tea and chai teas. I relaxed on the couch for a few minutes before leaving.
They have a small shop that sells lotions, jewelry, and other items.
One thing that I have to add is the fact that the suggested gratuity is written on the envelope. Frankly, I did not like that. I always tip, but I like to decide how much and I know what is a good standard tip. That did leave a bad impression but I would be willing to go back to Lily Pad as everything else was good.

From coast to coast hands down this is the best spa I have ever experienced. From start to finish the attention to detail is amazing. All the extras are wonderful; from the robes and foot soak to the relaxation room with teas and chocolates!
The staff is so friendly and knowledgable! Did I mention I received the best facial and massage of my life! I sure will be returing, as they even have a loyalty point program. They also offer packages which makes it quite affordable and yes I purchased one.
I will say I am so glad I stummbled onto their web site and saw all their terrific reviews and decided to go check it out.
Looking forward to my many returns. This is a must try. You will happy you did!

Disappointing.
Pros:
The women who work here seem nice.
Not sure how many other day spas there are in the area, so this might be one of the only games in town.
Cons:
Salt Glow was weak sauce. Could’ve done a better and more thorough job with a scrub brush in my own bathroom. Lotion applied after smelled literally like hospital lotion.
Facial had a massage that felt nice, but neglected important areas like under the chin and the jawline. There was no exfoliation and no extractions.
Having loads of promotional signs in the «Relaxation Room» is not relaxing, and pretty classless.
Ditto for writing a «Suggested Tip Amount» on a tip envelope.
Ditto for trying to sell me a bunch of package deals and holiday specials as I’m paying for my services.
Place smelled dank and moldy, and the décor is straight out of your crazy great-auntie’s attic.
I would recommend driving a bit further from home to find a day spa with better services and a more professional ethos. I won’t be going back.

There’s a little slice of paradise just of Route 33… called Lilly Pad Day Spa.
My husband had purchased the Sampler package for me, knowing that I was in need of some pampering. I had no problem getting an appointment for the date I wanted it for. My package included a facial, massage, hand and foot sugar scrub treatment, and lunch.
When I stepped into the place I immediately felt like I was in a ‘real’ day spa, unlike many nail salons that offer massages in a broom closet and slap on ‘day spa’ by their name. The interior of Lilly Pad is beautiful and tranquil. The theme is Marrocco. I filled out the usual paperwork, and apparently they custom blended my aromatherapy oil according to my personality. Nice touch!
I was given a tour of the spa, and a locker to place my belongings in. They have a very relaxing room where you can chill in your robe and drink coffee, herbal tea, chai, or tranquility water. They also offer organic chocolate.
The sugar scrub treatment was my favorite. However– it felt nice and relaxing but made absolutely no difference to the condition of my skin. While me feet were soaking the therapist actually went and got me some lavender tea, which was really nice.
The next treatment I had was a facial. Again, very very relaxing, with lots of massage invloved. No extractions. Again this made no difference to the look of my skin. After the facial a different therapist came in to give me my massage. She used the custom mixed oil and gave me a very good and relaxing massge. Bliss!
Following the treatments I was given a lovely fresh shrimp wrap and salad for lunch.
I highly recommend Lilly Pad for relaxation and pampering. However– usually when I go for a facial it involves a scary Russian lady, lot’s of painful extractions, and me walking out with 5 lbs less dirt in my pores and looking 5 years younger. Lilly Pad is more about making over your mind and soul, not your face and body. Make sure you allow lots of extra time to enjoy the relaxation room.

Been here twice for a 90 minute massage. It seems that once you go there you are «paired» with a massage therapist — which in this case was to my benefit as she gave me arguably the best massage I have ever had –and I have been getting massages for years.
The foot soak that Leigh M mentioned was a nice touch, and the lounge where you can relax is rather pleasant as well. The two things that I find as detraction’s are:
1. The lack of a steam shower — that would make this experience perfect. and
2. The fact that they put a «Recommended dollar amount» for the tip.
I can get over #1 a lot easier than #2. I fully believe in tipping for a job well done, and feel that I am generally more than fair in this department, however even though Lily Pad Day Spa is in the middle of nowhere, what they charge for a massage should already include gratuity. I nonetheless still tip generously when I go but certainly not at the level that they suggest which is around 30% of the bill.

I thought the spa was beautiful and the staff was lovely, however, I definitely did not get the full amount of time that I paid for. I was looking forward to my appointment and I was very disappointed.

I had an incredible experience at Lily Pad. Prior to my service (a 50 minute massage), I answered a few questions about how I was feeling and what I wanted to focus on. This allowed Rachel, the massage therapist, to custom blend oils for me.
I was pleasantly surprised to find that my massage included a lemongrass foot soak. It smelled so good and definitely helped me relax prior to the massage, which was peaceful, calming and soothing. The relaxation room where I spent some time after the service was serene & cozy. I opted not to do any of the guided meditation in order to catch up with the friend I went with.
I left feeling calm & joyous. I can’t wait to go back!