Alhambra Water

Worst service, i tried to cancel my service, and whenever i call, no one picks up the phone and it goes on hold for long time. and it is now 8 months are over, but i am not able to talk to customer service who can close my account.

Do not use this vendor, they were over charging us every month and when I canceled their service the guy who came in to get the rest of the bottles flipped out on me.
They do not answer their phones or call you back when their supposed to. They’re a real mess :(

I’d put Zero stars for this «service». As it was already said in recents reviews, my delivery was skipped without any notices. I made 4 calls to the customer service in 4 days. Each time I was assured that I’ll get water the next day, the day after tomorrow etc. The representatives told me that the copies of my requests are sent to supervisors and to manager… But no success, and no water. They reschedule as it’s comfortable for them. They do not care about customers. And I couldn’t get any clear explanation from manager why this crazy situation is going on. He could only repeat that «your water’s scheduled for delivering tomorrow». That’s it. Not many apologies not any compensation. Nothing. I just hope to get my water delivered.

Alhambra is an absolutely terrible company as evidenced by all these atrocious 1 star reviews.
My driver switched and I was getting charged on bottles I never received. I was also told by my original driver that my cost per bottle would be lowered, but that lesser charge never in fact took place. I had to follow through with my bank to ensure Alhambra /​DS Services didn’t keep charging my account.
I highly encourage dissatisfied customers to open tickets with their banks /​credit card companies so that this horrible company doesn’t pass through charges for products & services that were not satisfactorily delivered.
Shame on you, Alhambra /​DS Services !! The way you treat customers is deplorable, and I can’t wait until you go out of business !!!

THE WORSE delivery service, customer service & business model. My delivery was always skipped and I had to call several times. When my bottled water was finally delivered, it was always in the wrong location. Customer service is just horrible! Hold times are never less than 30minutes! Once I was on hold to speak to a representative for over an hour just to request pick up.
When I finally terminated my service, it took them 6 MONTHS to pick up my equipment and that whole time, they were billing me for service! I can’t even tell you how many times I’ve called and asked. I have worked in customer service before so I am always really nice on the phone but it’s beyond ridiculous how long they put people on hold! An hour? DMV doesn’t even take that long.
I do not recommend this company to anyone. I am a business owner and would rather go to an alternative water service. Anyone but these guys.

We’ve been customers 20+ years. Three months ago our cooler stopped giving cold water. Waited over a month for new one in the interim got a hot/​cold cooler until our model came in. The cold water never worked we got room temp. Afte calling nearly every other day complaining coolers are back ordered bla bla getting credit for coolers that didn’t work we got a new cooler. Worked for two hours now we can’t even get room temp water out of it nothing comes out. Called was on hold over an hour. Called back said its been three months without a working cooler if you can’t get us a cooler by the end of the week we are done. We’ve sent messages to delivery guy to route managers to everybody they transferred us to. If you were a new customer you would get a cooler what is the problem. Absolutely unbelievable. Worse company ever. Don’t know what’s going on but fix it. Morons.

I guess I am not the only one who had to deal with the customer service. I am on hold this very moment with someone who said that she was transferring me to a manager. This is after being on hold for an hour prior. At least I had music to listen to before, now I have nothing. All All I can say is DON’T EVER SIGN UP FOR ALHAMBRA!!!
My water was suppose to be delivered on Monday, (out of water completely) I called and had to wait for an hour to speak to someone. Finally spoke to someone who promised my water would be delivered the next day. Called again in the morning had to wait and hour to speak to someone. Confirmed water delivery for afternoon. Came home late afternoon and of course no water. Called again, wait an hour, speak to someone. Was told that I was going to get a call from the manager, of course no call. Called today, wait for an hour, spoke to someone who said my water was going to be delivered on Friday. That will not work for me, let me speak to a manager. Asked me to please hold, I hung up after cleaning my two bathrooms. This is where my story began, I am canceling my delivery! That’s if I can actually get someone on the phone who gives a #%&*.
OK, I’m adding on to this review after finally getting to speak to Mathew from customer service. He was exceptional with the care he gave me. If everyone had the same professionalism that he exudes, Alhambra waters would be getting 4 and 5 stars. I also want to say, «thank you» to the district manager that spoke to me as well. He was just as caring as Mathew. Francisco my water deliver guy was very nice and accommodating. He gave me his number so that I could reach him directly if I had any delivery questions.
Thank you again Alhambra for coming through for me and showing me that you are a company that customers like me can feel positive working with.

DS/​Alhambra water delivery service is awful!!!
Had appointment set up 3 times all 3, no one showed up. The route manager rescheduled the appointment twice! HELLO!!! You need to call the customer and let them know!!! Even then they still didn’t show up. Remind you there’s really no time frame it’s between 8−5…
This is not the first time it’s been a problem with them. 3 strikes your out!!! I have dropped them! Also spoke to the regional manager who tried his best for me to stay. I will not continue with a delivery service that can not get their act together.

After going through a collections agency to bring my account current, and paying over $ 135, I called Alhambra to give them feedback. The woman on the phone said they had mailed me a letter (which turned out to be true, but I hadn’t seen that snail mail), but I hadn’t responded. I told her that most companies these days call or email (which is pretty common). «We don’t do that» she said. I told her I had never paid late, and only had this issue of non-​payment due to my bank changing my credit card number. She couldn’t help me with anything, and she told me Alambra would not do business with me in the future! Wow, not only terrible customer service, but haughty as well. Good riddance.

It has been one month already since they stopped delivering. Just no show and that’s it. I called customer service 3 times, promised to deliver tomorrow, and guess what. nothing happens the next day.
Terrible!!!

I called at noon today to confirm that they were delivering as scheduled. They confirmed that and in the end, there is no delivery today. It is not the first time and this has happened many many times before. But today was the last straw since it has been weeks since the last delivery. I will now need to give up on them completely and switch service.

Signed up for new service. Received one email following up the day I signed up. Nothing after that. Wanted to confirm delivery and time. Day before delivery, called but they were closed since it was Sunday. Day of delivery, placed on hold for 20 min, wrote an email and called a 2^nd time, where the service rep couldn’t help me or access my account. She would have to put me on a 25 minute hold for another call center. Waited all morning for my «morning» delivery, but no one came in the morning. Left note refusing service and then called to cancel service, after being on hold for 22 minutes. Too much hassle.

Trust me when I say this is by far the worst customer service EVER! I simply just wanted to transfer service, but after multiple phone calls with 45 – 75 minute wait times (no joking), 5 separate email request and complaints, I decide to cancel service realizing water should not be this difficult. I simply got lucky that someone answered phone EARLY one morning to cancel my plan. Do not use this company!

This is the worst service i ever paid for.
I tried to add two more bottles to my current existing service. And i called their customer service, dailed 2 for «existing customer», i called them in 4 different days in a week, and each time waited through the phone more than 1 hour, and i never got anyone answering me at all, i am so sick of that waiting piano music now…
And one time, i tried to dail «1» for new customer, i got connected right away, and the lady who answered the phone transferred me to «2» immediately when she heard i was not new customer, then i entered that long waiting loop again…
I really doubt whether they ever had anyone hired for existing customer, I wrote them email, and left the notes on their website, none of those work.
What’s going on with this company? one star is too much for them…

ALHAMBRA WATER COMPANY YOU SUCK! Can’t you see all the dissatisfied customers from the reviews below?
Unfortunately, they have also forgotten about me. It is my THIRD week without water and I am dehydrated and dying :(When I try to call customer service I’m put on hold for 1 or 2 hours! I can never get a hold of someone, meaning I can’t even CONTACT the company to yell at them for their mistakes! So here I am… Please please please start caring for your customers who buy your service and water for personal use and not for commercial business use.
Sadly, customers like us do not matter to a company like this — so if you are looking for a reliant water delivery — stay away. I’ll have to cancel my services with this pathetic company and seek business with their competitor.

Not consistent. When I have to call customer service to remind them that they have forgotten my water delivery it takes about 1 hour to get a hold of someone.
This business is going downhill. Who is their competitor? Ready to switch services ASAP. Completely dissatisfied, they are not consistent, always forget to deliver, and have poor customer services.

If I could give ZERO stars I would! (as I write this there are over 100 reviews and their average is 1 star… clearly no one is happy!)
Worst customer service ever! It took over a month to get our first delivery, then about 6 weeks for the next delivery and now it’s been over a month again and we have no water!
Can’t get a hold of anyone in customer service. This company is awful. The water tastes good, when we get it… but the service is terrible! I am sad that we will have to cancel. Anyone know of a better option out there??? We just want water!

can you give no stars? Got one delivery just the one time …
called for months…
finally asked them to pick up their stuff.
still waiting for them.
oh the guy had the you know what to ask me if the jugs were still full of water. dude I’ve been called for months for water saying my guys were working in hot weather and needed water… do you really think theres water in there?

If I could give this company no stars I would! WORST water service company ever!
Not only do they never deliver when they say they will but they also won’t call you to let you know. Plus the customer service number changes all the time and you have to wait at least 30 mins just to talk to someone.
I tried to give them a few chances and even emailed their regional supervisor, which he never responded to as well. Ended up cancelling our services and now just waiting to see if they actually pick up their crap water dispenser and empty containers.

Check DS water reviews which services water for Alhambra and you will see it is not worth the hassle.
If you are reading this you have experienced the horrible service but don’t know who to go to. Ready Refresh by nestle, great service is who to go to.
Your welcome.