Atlas Shippers International

I scheduled the box to be picked up at a certain date in the morning because we are leaving the US the following day. They said they cant commit a time and i have to wait anytime from the morning till 5pm. I called several times throughout the day and they told me there is no cancellation and wait 1 hour more. Its 7pm and they still havent arrived and when i called their number they said they’re not sure if they can still reach the branch. We cancelled appointments today just to wait for a no show.

My blood boils when I still see this company advertising on tv. A few years ago we shipped a couple of boxes ahead of our vacation in Manila. The boxes arrived there with the sides opened and re-​taped. We lost a game console and several other items. We called the Manila office and was told to email the office here in the Bay Area. When we got back, I followed up and gave them a call, and was told the boxes were opened by US customs for random check, and they probably lost or took the items. I reminded them it was supposed to be covered by insurance, and was told to email again and they promised to get back. That was 3 years ago, did not hear back from them again. I guess they figure I will just get tired of complaining and stop. It amazes me how they can still be in the business, and still manage to spend on tv advertising. STAY AWAY FROM THIS fraud of a company. No option to give zero stars, I would if I could.

Full of excuses when we asked for the status of our box. It has been 2 months since we shipped our box and they always say that its gonna be forwarded next week. Never send a balikbayan box using this company.

Very poor customer service.
NO CONSIDERATION OF YOUR TIME
Yesterday, Saturday we called in to make sure that they are open so we can organize our weekend schedule decided to drop our box Sunday as told they were open from i think 10: AM to 3:00 PM.
Today, Sunday 8-​16-​2015 my husband were so upset went back home to tell me the business were close and telling me on and on that Filipino has no considerations wether it personal or business. Aparently this had happen at least 3 times to him already… He exerted an effort to carry the heavy box from our house drive to freeways and to the store front and end up bring it back home. We have to wait another week on it now because only weekend we have the time to do our errands… We both work very early even start at 4:30 AM to wakeup each morning to go to work and will have NO time to bring the box to the store during weekday because of the traffic that we have to deal with after work hours … Now our balikbayan box will be extremely delayed because there will be no one at home to accomodate to meet their truck for pickup and also they will charge you pickup fees that add the costs of balikabayan box shipment, Big BS!!!

Not guanteed 2 months… My coudsin send 3 boxes to tarlac… Still waiting and waiting its been 6 month they said there is a problem on the port that’s why it stock up to taiwan… Liar company…

This cargo company is one big fat BS. They have no respect for your time, very unorganized and they have even the nerve to raise their voice on you where in fact, we have to cancel our appts for the day just to wait for someone who would not even come to pick our cargos up! This place is not deserving of any star at all. Bad bad bad. Stay away from this business. Bunch of BS.

Boxes arrived in good condition. Mostly, pack real well.
Cash or check only.
Who carries checks besides the lady in front of me at the supermarket?
No free refill boxes if you hand carry to storefront.
They do have a hand truck to get them from the parking lot inside.
4 stars, they are better now, but before I had very much damage.
I want a free refill box, spoiled by LBC.
Never had a box take longer than 60 days even at Christmas,
That’s to Bohol, the flower island.

I have no friends, I’m hideous don’t look at me.

They have the worst customer service. I scheduled a pickup for the boxes in person at the Milpitas office. They gave me a date and timeframe for the pickup. But no one showed up. I called up their contact number and an automated 24×7 answering assistant put me on hold. It kept on saying I was the first one in the queue but I still had to wait for over 5 minutes before an actual person finally answered. And when I made a followup on the pickup, all they can say is the pickup is ongoing for the week. I told them why would they ever commit for a date and timeframe if they couldn’t do it. They don’t even call their customer to inform about the delay. I had to be absent from work just to wait for the pickup. That’s a half day pay that cannot be recovered. And when I complained about this, the lady told me that someone will call me the next day to confirm the pickup date. And guess what? Nobody called me. Am I supposed to be absent from work the whole week just to wait for the pickup. If there is a rating of 0 star, that’s what I am going to give them.

Worst service and liars!!! Before we sent our balikbayan box, we asked them if they still have issues regarding the delivery time, they said maximum of 45 days and no there is no more issue at the port, both here and in Manila. We sent our balikbayan box Nov.11, 2014… Guess what its still not there in the Phils. in fact it is still in Taiwan!!. Its Jan. 7, 2015. And no ETA! Wow, now they are saying because there is issue at Taiwan port, then the issue is at Manila port… I think the real issue is this shipping company!!! if they just told us, no guarantee of delivery date, then we could decide as customers to send it or not!!! At this point I dont believe any shit this company say!.. I think the balikbayan box will be receive by my family this Christmas… Christmas of 2015!!! or just for sure Jan. 2016!!!
DO NOT USE THIS COMPANY!!!

got disappointed. the box that my besfriend sent got there almost 3months. will never send to this company anymore Very poor customer service…

I just shipped my two boxes for the holidays and the price still the same, cheaper than the rest. plus the Jr boxes are the best treat. yes I love their service and i am one of their loyal customers. they have superb customer service in this location. I shipped two boxes before this. u know when they had that crisis in PI. I was told it was 45 days or even longer .true the boxes arrived in 45 days. there was a missing jr box but they delivered it too after a month. I am just hoping that the next time that there is a missing box. please let the sender know about it. I had to find it myself. i called and resolved the issue. but other than that .am a happy and repeat customers as well as my other 100 families here in US…

The worst… Worst customer service… I called this location and I got their customer service. They provided me the same number I just called to contact the militias location directly. Seriously? I just called that number and took me to their customer service… NEVER AGAIN…

No star! My box hasn’t arrived Manila yet and it’s almost 2 months since they picked it up! Such a bad customer service and they don’t even inform the sender or the receiver what’s going on. They changed the estimated arrival 3 times already and they’re pissing me off with their lame excuses! I will never use atlas shippers again! I don’t recommend it to anyone, such a lousy company. I wonder why you guys are still in business, full of crap!

If i can give this place no star, i would. I shouldve checked Unilocal first before using their service. I am a new customer. Guess what? I was treated like I begged for them to ship my boxes for free.
I freakin paid $$$ cash for bad customer service. VERY UNRELIABLE COMPANY AND STAFF.
I was told that delivery time frame would be 32 – 35 days. Without disclaimer or warnings of any kind. So I went ahead and trusted them. The boxes would be for a very special occasion and allowance has been made to make up for the expected delays.
I had my boxes picked up a little earlier to avoid stress in the future. Voila!!! I check the online tracking literally every single day only to find out that they delayed the delivery 3 freakin times.
What happened to 32 – 35 days delivery time frame? It became 65 days!!! How frustrating it can get? All of a sudden they started passing the blame onto each other and everybody was being irrational. They seriously think that the customers are stupid.
They do not address your concerns directly, instead they give you crappy explanations and excuses you care nothing about.
I seriously do not know where my boxes are. The managers are very disrespectful and arent apologetic. THEY MAKE IT SOUND LIKE WE OWE THEM A LOT. They do not know how to value customers and do not care about customer satisfaction. THEY DO NOT EVEN DO FOLLOW UPS AND PERSONALLY CALL YOU FOR UPDATES! Obviously, they care about nothing but making profit.
STAY AWAY FROM THIS COMPANY AND TRUST THE NEGATIVE REVIEWS.
This company doesnt even deserve a star at all. But for ratings sake, there’s a falling star for you, atlas shippers.
NEVER AGAIN.

I would like to say they don’t deserve even 1 star! I phoned them a couple of times to schedule to pick up my box. They told me they will pick it up the next day at 11am. I waited and waited and waited, took a week waiting for them nobody came to pick it up! So blah blah blah never use this one.

***********************Beware!!*****************
#Terrible company!
I was just told that the box we shipped out couple weeks ago got there half empty. My parents have been sending boxes internationally and this was the first time our box getting stolen. They usually go to other carrier but this time they wanted to try this place… now they will never go to this place again. I would recommend to check other carrier. Beware and do not go to this company!

I’m giving them 1 star just coz I have to and they dont even deserved it! They have THE most! TERRIBLE costumer service! We are currently waiting for our couple of boxes to be picked up that will be shipped to Bohol. We have been waiting for 5 hours and we have called their office 5 times! They kept telling us to wait because the driver is still picking up some boxes around the area. And they said that the driver will just contact us. We had to call one more time and finally someone contacted us but still, need to wait and who knows if theses boxes will ever be picked up today!
Dang!!! 2 more hours later!!! Still no call! Driver didnt call! No one picked up our boxes!!! And no one answer their phone anymore!!! This company should never operate. Psh!

Last year I picked up a few Balikbayan boxes so I could ship some personal items back to the Philippines. I was informed at the time I picked up the empty boxes that all I needed to do was to call back once they were filled up and they would give me a pick-​up quote based on where they were going to.
Several months later when it came time to have the packed boxes picked-​up by Atlas, I emailed them for a price quote, but didn’t receive any response. I tried contacting them again, several times in fact, with no response. I thought it was odd that nobody was manning their e-​mail or website, so I called. I told the lady what boxes I had, and that I needed a quote. The first person I spoke with had no clue what box I was talking about. After calling back at least four more times (and speaking with at least three different people) I was told there was «no such size» boxes to give a quote even though they were boxes from Atlas.
Seems that Atlas personnel are clueless about what products they carry, or how much they cost. In fact, even when I was given a «quote» this would often change depending on who I spoke to.
Beware that the prices Atlas Shipping gives you for a particular box size might not be accurate because they carry sizes that they don’t have pricing for. They are an extreme hassle to deal with and do not respond to customer queries via their website.
I decided to go with ALAS (not to be confused with Atlas) instead as they have accurate pricing are are considerably more responsive to their customers.