Auto Detail of Silicon Valley

Zero stars. This business is a SCAM! Stay away! Especially if you’re using groupon. I have called and emailed them over 50+ times within four days (after I already pre-​paid online for detailing services). I have not gotten a reply. They also do not have a physical address, so you cannot locate them.

Crappiest customer service on the planet. This place took my money then never scheduled me. DO NOT USE.

The front page of their website invites you to «Join the Club!» And so I shall. I will join the club of people who think this is an organization of A**clowns. Their Living Social add encourages you to call for details prior to purchasing the coupon and so I did. As other reviews have mentioned, no one will ever answer the phone and their mail box is always full. Probably a smart move on their part since I am sure that it must get old fielding messages from people that are pissed off at their amateurish business practices. My guess is that this place is run by teenagers that think that it was time to finally upgrade their business from their lemonade stand that sits in on the sidewalk in front of their mommies house.

I initially bought a Groupon to use their interior cleaning services, and I thought it was a pretty great deal, so I contacted them by phone and got a voicemail instructing me that scheduling is done best through email. I sent them an email, and waited for a response. 2 days later, I sent them another email, to follow up with them about scheduling, and I got a response within 24 hours, asking for my Groupon Voucher number, all of my contact info, and details about my car. Having already read the terrible reviews for the business on Unilocal,I sent them all of the details they asked for, including the color of my car, but did not give them my Voucher number, as I knew I would have trouble getting a refund from Groupon if I couldn’t get scheduled, and asked them again about a particular date that I wanted to schedule my services on. It has been 2 weeks, and I have not had any further contact from this business. I emailed Groupon, and explained the situation to them, and they kindly provided me a refund. What a way to run a business, Auto Detail of Silicon Valley.

This place does not know how to run a business! I’ve called and left voicemails twice over the course of a week and sent an email all for a quote and to set up an appointment. They never pick up and never even get back to you. Horribly run business.

Emailed and called at least 15 times to get an appointment. Finally got a response, sent them the information again and still waiting to get an appointment. I purchase this as a gift through Living Social and it has taken me so much time to call, email and complain that the savings is not even worth it. Plus my Living Social certificate is almost expired.

Can’t give a ZERO so here I am with a 1 star review. I have detailed my entire experience with photos on the following website:
I am so angry I could spit nails. This shop is a scam. They told me they detailed my car well tell that to my auto body shop guy and his detailer after I paid to have the entire job redone.
This place is a band of liars. They didn’t want to detail my truck and they don’t want to be on living social or groupon and yet they are. They have now provided me with a car wash and refused to give me a refund.
They have no listing in the better business bureau and there is no address so they can be reported. Maybe the District Attorneys Office can help?
Deals are great for so many things — just not THIS PLACE! Don’t be tempted like I was the bad reviews are the reviews to watch.

Can you PLEASE clear your voicemail inbox so I can leave a message? I’ve been calling since last week, and I also sent two emails regarding me needing an appointment.
Your hours claim being open from 8 – 5 M-​F yet no one seems to be available to take calls or respond to emails.

Shun came to my home and did a FANTASTIC job dear ailing my car. I am thoroughly impressed and would definitely recommend this business. I am very satisfied with the detail!

I called 3 times and emailed twice. Had no response till I got living social involved. Then the fun began. They told me it would be an xtra $ 60 to do my SMALL suv. That it is in the fine print, SUV and Vans are extra. Well, when I checked they were right. However, there was no mention of trucks. SO i said, fine, then due my truck. It is bigger then my Rav 4, most things are, but there is no mention of trucks so lets do it. They said, that would be an additonal $ 150! So i called Living Social, they agreed, no mention of trucks. So again, i said, due the Rav 4 for the price paid or due the truck. Their choice. They told me to go F myself.
Living Social there is nothing they can due but give me a refund even though it is not in the fine print about Trucks.
BEWARE!

Writing a review based on the scheduling. I saw their promo on Living Social and checked out their website. Several folks have given them bad reviews due to a lack of response, but my experience has been good so far: I sent an email to them and Rose responded w/​in 15 minutes. After a few email exchanges regarding details and questions, I have an appt scheduled for this Friday (the day I requested)…all within an hour of my original email request to them.
I’ll update this review after they come out on Friday…

I have tried to make an appointment since January 4 after buying a living social deal. This feels like a total scam. After many emails and calls I finally got a response for an appointment 2 months out. With lots of back and forth we settled on a day. Then the guy who does the detail called in sick. They scheduled the next appointment for 6 weeks out. The service there in setting appointments is terrible. I have no idea about their actual detailing as we never got there. I will not be having them detail my car and I have complained to Living Social. Not worth the amount of time and effort I spent away from work trying to schedule and plan.

Shawn did an awesome job on my 97 Honda. It looks brand new. He and his co-​worker came and picked up my car because there was no where to wash it at my apartment complex. They did the interior and exterior and were very professional. I would definitely recommend Auto Detail of Silicon Valley.
By the way, I had purchased a Living Social deal for the detailing and I was not treated any differently.
They did have to reschedule but did it the following day. The previous scheduler is no longer there and I believe the problem of scheduling has now been dealt with.
Thanks Rose and Shawn for your superior service!

This place appointment system feels like a scam. Their phone number points to an email system, and on the email system you’ll be lucky to get any response.
After around 7 emails sent without success, and with no response for the last 3, it feels this place is very scammy. The moment they heard I already paid for the car was through living social, they stopped responding.

Recently got my Toyota Prius detailed by Jordan. Opted for the complete detail with clay bar and steam clean. Jordan came to my home and was very courteous and professional. The quality of his work exceeded my expectation! I am super pleased. Even though my appointment was rescheduled once, it was definitely worth the wait. He took his time and even buff out a couple scratches by the driver’s door handle for free. My car looks better than it did when I purchased it from the dealer. Thank you and I have already recommended them to my friends and family.

Sadly, I cannot give a review about the quality of their work, since my car was never detailed. I was scheduled and then re-​scheduled (always at the last minute) four
times in a period of a month. Each time, I took time off to be home waiting for them and cleaned out my car and got ready for them only to get a last minute call with a scheduling problem. I hope they get their act together!

Very unhappy for their scheduling, kept rescheduled the appt and forced the customer to take it. NOT recommended.

I had my 2006 Audi A3 exterior detailed today. Real nice to have them do the work in my driveway. They used a clay bar before waxing .
WOW she looked showroom condition again. They were able to remove most of the scratches on my rear bumper. Very courteous ! I would recommend them.

Jordan from Auto Detail of Silicon Valley did a terrific job with an exterior detail (including a clay bar treatment) of my car. My 10 year old car looks almost brand new. I’ve had the car detailed by others a number of times previously and Jordan was actually able to get out some of the clear coat scratches that they couldn’t. My car looks terrific and the tires/​rims look perfect. Scheduling was super easy and efficient over email and they were able to schedule me for the same week. Jordan was prompt, professional and efficient. I also like that they brought their own canopy so the car would be in the shade while they worked on it –no matter what. Thanks!

I recently had them do my 06 CRV. Jordan came on time, was very friendly and courteous. He did a very thorough job of restoring my car to near showroom condition.
I would recommend him anytime.