Caliber Collision

A few months back I was in an accident, and was suggested Caliber Collision through my insurance company. Upon arriving I met my rep Justin, he was very nice and throughout the entire repair process he patiently answered all of my millions of questions.
My car was in the shop for a pretty long time, a little more than 1 month. I REALLY was hoping to get it back as soon as possible but I understand these things can take time, and my crash was pretty bad so I didn’t want to rush anyone with the repairs. But while I waited Justin did an amazing job of keeping me updated on my vehicle’s progress. What I really appreciated overall was that caliber took care of my rental car after my insurance policy’s rental time expired. I work and go to school so being without a car would have been very difficult!
Finally when I got my car back, it looked beautiful! You can’t tell that the entire front was smashed up and it looks brand new. After driving it around everything seems great, no problems so no complains on my end!
Thank you caliber for accommodating my needs and doing such a great job of fixing my car!

I had my doubts about taking my 2013 Highlander to a ‘chain’ collision repair shop, however, I was blown away by the professionalism, courtesy and quality of service I received from Caliber in Milpitas. They did a beautiful job, and having an Enterprise rental car facility right next door was super convenient (the Enterprise folks were great as well). My service advisor, Terry, was one of the friendliest and likable guys I’ve ever met in the service industry. Very happy with the entire experience and would definitely use them again in the future if needed.

Last year, I took my car to get fixed due to a rear end accident. Caliber Collision did an amazing job time wise as well as with customer service. Today, after being involved in another rear end accident, I took my car to get quoted again. First, I was told that my appointment was the day before when I had specifically asked to have it on Thursday due to work. I was fine with a later appointment since I had the day off. When I got to my appointment, people who wanted a walk in estimate based on pictures were able to be seen by someone and were helped. When it finally came time for the estimate, I was told that I should just get the cash from my insurance and not get it fixed immediately. Seeing as my car, specifically my bumper, has a lifetime guarantee from this company, I was not pleased. Yes, I do know that it looks like a basic scratch on my car. But I expected to at least be given options on what YOU guys could do for me. A tad disappointed with everything that happened.

I have dealt with a few auto repair places and the job caliber did was outstanding. No other place is worthy of a mention. I went to them twice (two separate accidents). The care they show and the way they deal with their customers was really touching. I really felt comfortable leaving my car with them twice. I would highly recommend them!

I am giving 5 stars, just because the service which we got from Justin. Justin Sanchez is very friendly and he provides customer oriented service, you will get all possible options to select one which will suit your budget.
Recommended to place for your car services.

This is the first Unilocal review I’ve written but I felt it was necessary. I got rear ended and left my car at what used to be B-​Line Body shop on October 2^nd. They forgot to tell me that they were in the process of being taken over by the chain shop called Caliber Collision. Well finally today, December 1^st, my car was ready to be picked up — almost. I had to wait while they prepped my car even though they knew I was coming to pick it up. Then they dangled my keys in front of me and said I had to first pay them the deductible of $ 500.00. I had to remind them that the guy who hit me admitted to texting when he hit me. They said I would get reimbursed by the insurance company. I just paid them and got out of there as fast as I could. I gave them two stars because the work actually seems adequate.

Rest assured they get the job done in a timely manner and my car always looks brand new after they repair it. Thank you!

Somebody smashed my side mirror and caused a small body dent. Small repair totaling less than $ 600. Repair was fine but pretty much sloppy handling of my case.
— The case handler said he’d call me once the mirror part was in. He did not. I had to call him.
— He told me the repair would take one day. It didn’t because…
— He ordered the mirror assembly but didn’t order the painted cover for the mirror. So I had to drive into the shop a second day.
— He told me the second day work would take only 15 minutes. With the repair, car wash and payment processing, it was closer to ⁴⁵⁄₆₀ minutes before I left the shop.
— He left a small chrome strip item in the work order which I told him I wanted removed. He forgot to remove it. It was an extra $ 50+.
— PDR body work was done well. Mirror assembly replacement seems fine.

After my 2013 Infiniti G37 was hit I had to find a body shop that I could trust would fix my vehicle correctly. Caliber Collision does quality work and doesn’t disappoint.
From beginning to end they under promised and over delivered. I appreciated Mike who stayed in touch with me throughout the whole process keeping me updated.
Chris Holmer and his team in the shop did a phenomenal job and my car looked better than the day I bought it. I would definitely recommend this shop if you are looking quality work in the Bay Area. Thank you Caliber Collision.

If you need a body shop, you have to come here and see Justin. He gave us a fair price for high quality service and was genuine the entire time. Without a doubt, he’s gonna be who my family goes to for any auto body work from now on. It isn’t everyday you find a fair, trustworthy body shop like this!

In short: I was skeptical about it being a chain, but their service and quality blow the competition away! I found my trusted auto body repair shop in the South Bay!
Recommended? YES.
I went to 5 different auto body shops for estimates to get a good general idea of the costs for this repair. Caliber Collision came in with a lower estimate than all of them, which was great, but also they were a USAA preferred facility, so our repair would come with a lifetime warranty. We decided to go with them and set up the repair. Drop-​off was easy, as they have an Enterprise right next door to rent a car during your repair. Raul called me halfway through and said they had to do a few extra things beyond the scope of the estimate to ensure the exact color matched, and I approved it. Luckily, Raul ensured the new cost was very reasonable, and I was glad to have been asked for approval before they moved forward. They called right on time for me to pick up the finished car, and it looks as good as new!
Ambience: It’s spacious and clean inside, with nice couches and seats. They have a TV on in the waiting area for your entertainment. The admin is nice, and they seem to serve everyone in a quick, efficient manner. They even have a great walkie-​talkie system to find each other quickly.
Service: Raul is incredible! I had lots of concerns going in, and he worked with me every step of the way to address them and ensure I received a quick, great quality repair.
Location: The location is very convenient for us, living in North San Jose. The shop is right near the Great Mall in Milpitas, and right next door to Enterprise. Parking is a little tricky in their lot since they are super busy at all times, so be aware that you might have to double-​park to get an estimate. I kind of wish there were more defined areas for first-​time customer estimates, repair drop-​offs, and repair pick-​ups, but I’m guessing they need to be flexible with it based upon demand so they leave it unmarked. It seems to work for them, but it’s a little hard on the first-​time customers who don’t understand the situation yet.
4 Key Tips:
1) Parking is limited — just double-​park wherever you can. Estimates only take a few minutes!
2) I recommend working with Raul — he’s super nice and will help you with any concerns along the way.
3) USAA partner — come here if you have USAA insurance for a Lifetime Warranty!
4) Enterprise Rent-​A-​Car is in the same building, so no worries there!
Thank you, Raul and Caliber Collision repair team, for a job well-​done!

This business is well set up, comfortable and clean.
The staff is friendly and attentive, immediately assisting me, starting with the front desk.
The center manager displayed exceptional customer service during all of our interactions and was immediately available when I asked to speak with him in-​person in regards to my son’s (very) damaged Lexus.
My son is young and unfamiliar with how most things work, lol. Caliber Collision could have taken advantage of that, but instead chose to work out a solution for the car with us that did not cause us too much pain ;)
All staff interactions were helpful and polite! Comfortable indoor seating as well.

Best auto center I have ever been to and I will definitely recommend people I know to come here. Best customer service, received my car in the best condition and I am more than happy.

Short Version: Worst service I have ever had. Caliber set expectations that they failed to meet at every turn. Not only was the customer service substandard, but the repair took three times the amount promised. Triple check your estimate given against the repairs made and the final bill.
More Detail: Associated had me e-​mail him my insurance company’s estimate and told me he would order the parts and I could drop it off in a week. I called the shop the day before to ensure the parts were ordered and after talking to two different people on the phone found out nothing had been done. The new associate apologize for the inconvenience, said there were some ongoing problems with the associate I had been dealing with and he would be taking over my claim. If this had been the only snafu I would have been understanding; however, after I dropped my truck off I was told it would take a week to complete the job and I would receive a phone call update in a couple of days… it took over THREE WEEKS to complete the job. Though promised phone call follow-​ups I never received a phone call but had to initiate contact with Caliber each time. Each time I was promised a future follow-​up call that I never received and once left a message that was never returned.
When I showed up to finally pick up my truck I was asked to pay the bill without being offered to look at the repairs. When going over the repairs, several mistakes in the bill were found. The «final bill» did not match the estimate. The manager Chris finally fixed it to match, and to his credit did listed to my above listed concerns, but was unable to dispenses and compensation for the massive inconveniences caused.
This was the first collision repair I have had to make on my truck, so I definitely needed to do more research about the process and maybe I should have been more aggressive in my follow-​up; however, with such a high rating I expected much better.
In addition, my heater worked fine prior to the repair and now is out of order, have sent the manager an e-​mail and am hoping for better service this time around.

My 2007 Toyota Corolla was involved in a minor front end collision. Needed head lights, bumper, radiator, and hood replacement. Took about 2 and a half weeks to fix, pretty decent time length. Before you pick up your fixed car they give the car a wash. Waiting area inside was very nice. Comfortable chairs, popcorn machine, coffee maker, tv, and magazines in the waiting area.

The first visit/​consultation was great and efficient but everything after that was terrible. The initial estimate of completion date was one week. I intentionally dropped off the car few days later than what they wanted to make sure all the parts were ordered and arrived at the shop. One week went by and they told me it would take a couple days longer. Day by day, I would wait and then there is just a text at the end of the day saying the expected completion date was moved to the following day. I had to call them a few times to ask about the progress. In the end, I finally got my car ONE MONTH after which cost me a lot of money for car rental.

I came here to get my Nissan Altima rear bumper bend fixed. The front office and service guys were courteous and explained me in detail how best they can help me. Service advisor Juan and technician Christopher really were very helpful and fixed me car in no time.
I will recommend this place to my friends and family members.

Raul helped me determine what the cost of the repairs would be. This is my first accident and it happens to be on my favorite car. I strongly suggest going with Caliber collision great service and they are fast.
Will update once I get the car fixed.

I was hitting an old man car in last week and the guy brought me to this shop for an estimate. They are very good. Great job, as promised by Wendy and her team. Not a huge job but I’d recommend them for best auto body repair.
Thanks Wendy (and the team behind the scenes of course!)

This place was previously known as FCC Collision, until they were bought by Caliber sometime a couple of months ago. However, the staff stayed the same, so I still decided to take my car here after FCC collision won Milpitas Best Auto Repair shop many years in a row.
The location itself has a pretty small parking lot as it shares the building and parking lot with Enterprise Rent A Car, which makes it SUPER convenient if you need a rental car while Caliber is doing repairs.
I was involved in a minor accident in which my rear bumper needed to be repainted. I called Caliber to request an appt for a quote and the front desk lady said I could come in anytime before they closed. When I got there, I had to wait for the adjuster which was about 5 minutes. Their small waiting area consisted of 3 couches and a TV. They also offered water and coffee while I waited. Chris helped me and was very helpful. I told them I chose them to do the repairs so we made a follow-​up appointment for me to bring my car back.
When I brought my car back, I was quoted that the work would be done in two days but they called me the next day and said it was done already. Super quick service and very pleasant to deal with. The insurance paperwork was a breeze to deal with too. All I did was provide them with the claim # in the beginning and never had to deal with the insurance after that.
Although I hope I don’t have to bring my car in for anymore repairs, if I needed to then I would bring my car back here.