Chase Bank

Due to a technical problem one of the banker was kind enough to help me. I believe his name was Loc. He handles things professionally.

Place is great. Lots of parking. ATM right in front of building. If you are more comfortable in doors, make your way inside to the ATM at the entrance. Customer Service is great. Very pleasant, and personable. I even had one clerk give me directions to nearby store I could not find. No problems here ever.

Excellent place to bank. They have more then enough ATM’s and the features are excellent to choose from. The staff always greets you and is available to help with problems. Facilities are clean and I definitely feel safe when making banking transactions.

I dont have any issues with the Bank Professionalism, pleasant welcome, Super clean environment.
I do have the the high concern about the Banking/​Financial/​Legal knowledge of the banker here.
I went to this bank to open a join account between me and my wife, my wife being primary on the account. She has been the Chase Credit Card member for ages and even had bank accounts from WaMu days too. In other words, they do have her account (in closed status) with her SSN. I too had several accounts with them from WaMu days. But we both dont have any bank accounts active at this moment.
When She opened, being non-​US citizen, they need a passport (LoL, never mentioned anywhere). Not the Two photo IDs (Driver license, another credit card) is enough. Also they have used her OLD address on Driver license, even though I told them that we have changed our house, not the driving license address is current Also gave a PG&E Bill, the banker is a fool to use my invalid address regardless of her current Credit card on their profile with the current address.(I laughed myself to find a moron in the professional blazer). In any event, I have asked to make myself as joint on the same account. He has asked for Passport (Fool again, I am their current Credit card member, gave my driving license also I do have another savings and checking account on their record which is current). That fool is not able to make a logical sense. I thought let it go. The banker name goes as J P. JP: Go back to school and learn from the nature about the Common Sense. I am not rating the CHASE branch, I am clearly rating your knowledge here.
Please note that I did the SAME job (where I am primary and my wife is being joint) at an another CHASE branch (in Pleasanton, few weeks back SUPER PROFESSIONAL and SUPER cool banker).

I never knew I could love a bank. I don’t even have an account here. I mainly come here to deposit money for my job. Everytime I’ve come here, I’ve been greeted with a Hello, how’s your day going?
I love this Chase though because of how friendly everyone is and how fast their service is. Really great staff! Oh and a table full of cookies and free coffee. Who doesn’t love free coffee?

Gotta love Chase !!! they are probably the best bank in America at the moment… they are so much farther than any other in technology… i love everything about this place… it’s super neat and the staff is very friendly… i always come in to deposit my checks through the atm machine and it is as easy as 1,2,3… But there is still this one chase i went to once i forgot where exactly believe it was Fairfield and that place had the most technologically advanced systems i’ve ever seen… They were like 2 huge atm machines which weren’y really ATMs but you can send money and do like 100 things on them… I hope one day this Chase will have them as well :)

I have been a chase member since the Wamu days. I have never had a problem with any of the branches i have been to until today. I went to this chase bank to get change for my $ 20. I also had question about getting a joint account with my husband at chase who banks at Bank of America. i had my 24 hour fitness shirt on and Misty Gaither one of the Mangers said, «they could do it as a courtesy for me today.» meaning in the future i can’t get change. I decided to go to another local bank who happy helped me out. i will never go back to the chase based on the attitude of this employee.

Can I give this place 6 stars?! ZOMG, finally… a reason for me to brag about Chase to my friends who bank at BoA and Wells — which is basically all of them.
Today was my first time visiting this branch and I am beyond impressed. It’s like walking into another century. I started going to the 24 hour in that same plaza recently, and rent is due tomorrow, so I quickly got my gym sesh in and ran over to Chase at 5:55pm (5 mins before they close) to withdraw cash from an actual teller because I needed large bills.
The girl who helped me was super nice! I wish I had gotten her name, but she’s this petite Asian girl with a short asymmetrical haircut (sorry if you’re reading this right now and I remembered it completely wrong! And sorry for coming in all sweaty! :X) I felt so bad for her bc I was still sweating profusely from the gym, but I thought I had to rush straight over to catch them before they close in order to make my withdrawal. She sees me walking in and noticed that I reached for the withdrawal slip. She then tells me that I don’t need to fill out a slip because their tellers are computerized and you can withdraw any amount up to $ 2,000 and even select what type of bills you want. Say whaaat?! And that next time I can take my time at the gym because even if they’re closed, their exterior ATM (the one between the gate and the front doors) are available 24 hours, allows for withdrawals up to $ 500, and also lets you select which bills you want. ALL MY PROBLEMS ARE SOLVED. I LOVE YOU CHASE BANK ON JACKLIN RD.
I’m now just seeing Jerrica N’s review and how they have debit card printing on the spot too… O_O…It’s like they know me and this branch was designed specifically for me. I’m always losing my debit cards! (Probably not something to brag about LOL)
This branch is so convenient and it’s really setting the standard for how all banks should be moving forward!

I only go to this bank to withdraw and deposit money.
I don’t have much to say except that the place is new and very clean. The staff is always there to greet you and make you feel welcomed. Can’t see how customer service could be any better

I went to this branch because they offer printing debit cards on the spot, which is awesome because I didn’t have to wait for them to mail in another one.
I came here and talked to the assistant manager and she was a doll. Unfortunately, just my luck that the printer was actually jammed when I came in, but she was very helpful to help me get some money for me to survive over Mother’s Day weekend.
Because this is a newer location, they have computer tellers, which I think are really cool because they are just like people tellers but just a computer!
She said that they had fixed the machine the next day but I went in on the following Monday and it took about 4 minutes, which I thought was prompt.
Excellent customer service and close to home!

So this new location is pretty jazzy. There’s a parking lots which is ALWAYS a plus. As soon as I walked in, I was greeted by two or three ladies – it was pretty awesome. They offered tea and coffee (I’m not sure if it’s only because it’s a new location or if they’ll keep it around but that was nice. I came in with my mom because she wanted to open and account and Julie helped us. She was SUPER nice and kept a conversation going with me even though it was just my mom who was opening an account.
EVENTUALLY, I ended up opening a the Chase Freedom card too. Considering I work at retail at the moment, I always see people charging on their Chase Freedom and was curious why everyone and their mother has one. haha I can see why now, they have so many benefits and rewards to get back and there’s no APR for the first year so that’s nice.
But yes, if you haven’t opened a chase freedom card yet, feel free to do so and if you’re around the neighborhood, open it with Julie! She’s a total sweet heart!

A bank is a bank to me, but this place is pretty quiet and they don’t seem to have much foot traffic. Which is great! No lines and no waiting! I didn’t use the teller services, I just needed to talk to a personal banker and was helped right away once I stepped in. The PB was helpful and friendly.

Came here today since they are really close to our house, and there was really not a lot of people, I think probably one other person besides my wife and I. So as we walked in we were greeted by two people, both of whom were really friendly and were making small talk. We walked right up to the counter and the teller was very friendly as well such great service, I don’t know if its because they opened recently and are trying to impress or they just hired a lot of good people but it was a nice experience.
Also as a nice bonus they had a table full of cookies to take for free, how often do you get that from a bank?