Embassy Suites Milpitas-Silicon Valley

We have stayed at this venue and also decorated this venue for an engagement party!
The hotel stay — breezy check in and check out, the hotel was quite busy with several large groups, so elevators were a little backed up, but besides that the room was a great size and the managers reception and breakfast are great pluses at this hotel! The room was a little on the stuffy side and the air conditioner didn’t seem to be working properly, which is the only reason this didn’t make it a 5 star stay for us!
The décor — we decorated an Indian Engagement party at this venue and it was great! The staff was very accommodating, meeting any needs we have while also not being in the way when trying to set up the décor, we provide a stage backdrop, sofa and elegant décor for this engagement event and it looked great!
Would definitely stay and work in this location again!

Worst embassy suites ever.
Sad part is, that it would be fine I’d the staff and/​or owners gave a damn. This is well on the way to being rebranded a motel 6.
Jacuzzi: broken
Rooms: smell like tobacco
Front desk staff: useless
Front desk mgr: completely useless
Maint: non-​existant

An ok place to stay but it doesn’t feel like a true Embassy Suites property should. I travel throughout the United States quite a bit and have stayed at a lot of Embassy Suites, and let’s just say that this one isn’t up to normal Hilton Property Standards when it comes to the Embassy Suite’s name. Anyway, where do I begin… I would rate this place a 2.5 stars, however the staff is pretty nice, hence I will round up. The location is wonderful but the property sure shows its age. To the management staff: Please consider renovating or something. Gee, you are in the heart of Silicone Valley and you have a lot of high class potential customers that travel for business. If you want to have repeat customers and attract new customers, then get your act together.
The lighting around the property feels unsafe. It is pretty damn dark like you were in North Korea or something. Good god man! You know it is bad when you have a security guard checking off list of people entering the swimming pool.
DO NOT lodge here if you are considering a weekend getaway… they like to rent out to parties and host 18^th birthdays and weird stuff, hence, a good nights sleep is an understatement. LOL.
Again, the only reason I rate this place a 3 stars is because of the Filipino staff. They are pretty awesome. Work hard and always smile and greet you.
MANAGEMENT, please update this property. Or notify headquarters to do something about it. It is pretty old and run down.
–Concerned for your future business patron.

This hotel was grand.
Typically prefer embassy suites cause the space, and comfort. Its worth the extra $ 50 and is cheaper than two separate rooms when the living room adds as an extra bedroom.
This embassy suites has a wonderful indoor patio. When the sun rises, its beautiful.
The patio is puny compared to other embassys ive stayed in. Basically cant smoke a cigar here unlike the embassy near san luis obispo where upto four people side by side can illegally chill in the patio.
The bill was $ 150 for a sat to sun. They offer free mimosas till 11p and continental bfast, better than the standard coffee and packaged foods.
Embassy in slo fri to sat was $ 100.
Average hotel/​motel is $ 80 – 100 but its lke a studio.
Large parking lot. Near san jo aeropuerto.
Hmmm.
Rooms in the hilton family are always clean, well stocked with bathroom stuff, towels and pillows. The living room and bedroom have different climate controls with flat screen tvs. The living room has an office desk and small fridge, while the bedroom has a small desk and a bunch of closet space.

It’s not as glamorous as I remember as a child. My family used to have staycations there back in the day. I could of sworn they use to have full kitchens but anyways. It was clean but dated. The lounge was consistent with other embassy suites. Service was great. I especially liked the ladies serving breakfast. They were super kind and cheerful. Sarah was a sweetheart. The only reason I’m giving 3 stars is because I had a girls night last weekend and I had to sleep on the pull out sofa. IT WAS HORRIBLE. I could feel all the bars in the couch. The mattress was old as Moses no lie. And the place needs an upgrade. Old tile in the bathroom and old furniture. But they have a great team of people there. The lady at the front desk gave us 20% off because I mentioned my sleepless night there so I’m happy about that.

This property is a bit old and could probably use remodeling, especially the rooms. That didn’t bother me as much as the fact that you cannot control the temperature in your room. Their climate control system is basically either heat or AC, for the entire building and you just turn the fan on or off.
On the side my room was on, there was also quite a bit of traffic noise.
That said, this hotel was a good deal and the free breakfast did not disappoint. It’s also a fairly good location, I was able to get to my 8AM meeting in Cupertino in about 30 minutes.
I won’t rush to stay here again, and would probably prefer to spend a bit more and stay in a newer property, but I also would stay here again if need be.

Although the lobby and the courtyard are beautiful, this embassy suites is dated and the rooms are mediocre. People spend good money expecting a quality. For this specific location I cannot say that t was the cleanest or fresh in feeling.
The night that I happened to stay there there were a lot of events going on in the weekend and there were many guests.
Checking in was a long process due to the high volume. The young lady who assisted me was nice and accommodating. But the other clerk was less than merry to be working.
The carpets were dingy all through the halls and too many kids for my liking.

Lukewarm water in the evening! Don’t expect hot showers unless you get up early in the morning.
Not worth 300.00!

Two stars simply because my experience this past weekend wasn’t that great we paid good money for a hotel room and the AC didn’t work it was very hot they had a huge party going down stairs all night my shower handle broke and it took over an hour to have them come fix it we did get a complimentary breakfast which was probably the only good thing however I would not recommend staying here

The inside décor was pleasant to admire over.
Plenty of greenness to surround yourself in.
Fully equipped with the essentials as a hotel.
I like the complimentary breakfast and drinks they offer between 5:30 — 7:30.

I think this hotel is past it’s prime. Old and a little beaten up. At check in I received my Hilton member bottles of water, with a note in the bag. I actually read the note which advised customers to make sure the room door closes completely and to use the extra locks. Makes a single female feel safe (not so much). 1. How many people read those notes? 2. Glad I did, I thought my door looked as if it was closed when I went to breakfast and it had not. Building is certainly showing its age when the doors do not close. Other than this the room had a slightly funky scent, slightly reminiscent of my grandma’s house. Shuttle service is hit or miss, it’s first come first serve. Desk may say I’m sure it’s available when it’s not. Getting a cab to come here is nearly impossible (use Über, much quicker than the 35 minutes it takes a cab).
For me, I will not return.

Terrible around. The hotel limo promised.15 to 20 minutes but did not arrive for 50 minutes and needed a follow-​up call. Arrived at 5 pm. Did not recognize my reservation or Hilton Honors membership, despite having made the reservation with it. Was given a «handicapped» room. There was no rob and no way to take a shower because no one had maintained the hand-​held sprayer. I had to sit and sponge myself off. There were no Kleenex tissues in the room. The nozzle in the sink was broken and kept falling off in your hand. At the front desk the kept you waiting without any sense of fairness about who had arrived first and had been waiting the longest. Total systemic failures. Top to bottom!

Front desk was ok. There were three clerks for 2 Customers including myself and I was in line. Had to wait while they did/​finished whatever it was that they do. Occasionally one clerk that eventually did help me, would look up and then quickly look down.
Room was ok. Somewhat dated but hey you get what you pay for. Limited selection of tv channels but if you have at&t uverse or are a Hilton honors member you can get free wifi.
Spent the first night here and if I had to choose again I would not stay here again.

I recently had my high school reunion here and had a positive experience with this hotel. As I was the planner/​point of contact, I worked with the Catering office for about 6 months leading up to our event. I worked with Mary in the Catering office who was great — she was friendly, easy to work with, responsive, and flexible with meeting our groups’ needs. On the day of our event, Eugenio was our Banquet Captain, who was fantastic.
The hotel has a nice feel with their lush atrium and the suite rooms are huge. I loved that the rooms have a living area with pullout couch, bar area, and separated bedroom. If you book a room with 2 beds, you technically have 3 including the pullout. Definitely a plus depending on what you are staying at a hotel for.
I did not partake in the complimentary evening reception, so I do not have comments on that. The complimentary breakfast in the morning, however, is excellent. I see reviews of people bashing the food quality, which is surprising because it’s hard to find hotels that serve any type of complimentary breakfast period. Here they have coffee, juice, fresh fruit, whole fruit, pastries/​bread, cooked to order omelets, scrambled eggs, bacon, sausage, potatoes. I was a very happy camper with my breakfast the next morning. Another plus is that they have trays and let you take food to your room.

Ample space, relaxation, and time for slumber.
First time visiting this area (from Los Angeles area). This hotel is extremely nice. Indoor pool, elevators, ample, free parking, and quick access to freeways.
The room is spacious: living room area with desk and chair, sofa bed, and mini kitchen area (e.g., microwave/​fridge).
The bedroom: spacious and view of the mountains/​street view. Plush bed, in-​room movies ($ 6.99), and closet/​drawers.
The bathroom is nice and the shower/​tub is relaxing. Don’t be shocked because the toilet has two different types of flush.
Ohhhh, and did I mention a Keurig!!! Plus, a little in-​room patio area to breath in this fresh clean air.

I am very disenchanted with this hotel. We have stayed here twice now, not by choice, but because of a team decision (for a group rate). The first time, the room was so dingy and dank, and smelled SO bad that we swore never again. I HATE the full size beds. I am small framed, but my husband is a guy who works out a lot and lifts weights. We cannot sleep together in these rooms.
This time the room smelled a LITTLE better. My husband had to work, so my mom came along. She described the smell as a locker room. Yes, that’s pretty accurate.
The pool gets so crowded that there is a line of kids just waiting to get in the door, and a bouncer telling them they can’t go in. Lame. Talk about disappointment.
No rest for the weary either. This is a major party spot. Super drunk people cackling loudly, crashing around, shrieking. Some idiot pulled the fire alarm, so the entire hotel was evacuated, which made my exhausted children have to drag themselves from bed and shiver outside until the place was cleared.
The nightly reception here is a joke. Super cheap liquor, goldfish crackers, tortilla chips and salsa, animal crackers. Bleh. No fruit or veggies, nothing like at the Portland Embassy Suites or other «upscale» hotels. Breakfast appears nice, but it’s all the cheap Sysco crap just displayed well, with powdered, reconstituted eggs pretending to be made to order omelets. We pack our own healthy food, so this excuse for nourishment is not a selling point for us.
Oh, and our special group rate comes to about $ 150 per night. That’s awfully expensive when you get Motel 8 quality. Look elsewhere.

This visit has been a series of unfortunate events. My husband was shocked by the light switch, bathroom lost power kids had to take showers in the dark with the glow of cell phone flashlight.
Second night apparently they booked several groups of kids. This night was full of activity. Kids were running around all night then at 11pm Emergency system jolts us out our sleep to exit the building. Unruly kids are not the fault of the hotel that is a parenting issue.
During the emergency no staff was in sight. After the fire department drove off people started to re-​enter the building. On our way to the stairwell we located a security guard. No announcement or message from management as to what happened.
Although an older building you can see they are trying to update by painting but they need to work on some structural details as well as carpeting. Our room has buckling paint on the ceiling.
The happy hour was a sad, cheap assortment of bulk bag tortilla chips, large can salsa and goldfish snack crackers. They did offer free cocktails which was a plus!
The complimentary breakfast bar was filled with fresh fruit, cantelope, cereals, beverages, oatmeal, eggs, waffles, (steakfries cut up to mimick home fries) breakfast meat (pork) & made to order omelets. (Fake eggs) I had oatmeal.
The staff was very nice. From the front desk to the hostess at the restaurant everyone was very pleasant.

Probably the worst experience I have ever had at a hotel. You pay premium rates but you receive Motel 8 service.
First we checked into a room with the carpet no longer grounded to the floor and the board w/​nails was exposed.
So they transferred us into another room where the AC was broken.
Despite a very bad beginning we decided to bite out tongue and move forward. This is were got really pissed off.
My kids (3 people, and my wife & I) head down to the pool.
They had this security guard standing there telling me we couldn’t go in because I had one two many kids. My reaction (Are you Fu&$ 8 serious .?)
Apparently you are only permitted 4 people total in the pool area. So what happens to a family of 5. The kids can’t go have fun in the pool???
BTW they charge your card extra for incidentals. Will never come back here again.
So upon checkout my son and I were warming him up some breakfast in the microwave they had placed in the room.
Once the microwave rang off because the food was done my son & I proceeded to open the microwave. My son placed his hand on the glass face of the microwave. He burned his hand immediately and went into a shock and started crying historically.
I called the hotel headquarters and they said they are willing to compensate me for my medical charges of $ 602
BUT the next day the lady representing the owners of the Hotel (Jessica Foster) claims manager called me and said they changed their mind and they will not pay for my medical bill. Even though it was there fault. I will be taking this to the next step (legal wise)
It’s sad to say the owners are so money motivated they do not care about the safety of their guests. I CANT WAIT to take these guys to court.
Thanks to embassy suites they just opened up a huge lawsuit.

Upon staying at the Embassy Suites in Milpitas I discovered the heating system in the room didn’t work. I contacted the front desk and was told it was because the system is too old and works on some type of two pipe system. What a lame reason for this situation. There way of resolving the problem was to bring me an electric space heater. This will be the last time I stay at this hotel!
If you decide to stay at this hotel, I would recommend you call the Hotel manager Terri Owens at 408−942−0400 and ask if the heating system is working. An employee told me there is no heating in the room, however the A/​C works great!
I slept with the noisy electric heater clanging all night. I complained the next morning and was told «some» of the rooms don’t have heaters. I asked why I was not moved to another room when I complained and was told, «You should have checked it when I first checked in!» Then the clerk tells me he can take half off the bill! I told him that wasn’t good enough and he yells, «Free!»
If you want a free room ask for #835.

Embassy Suites, you’re ridiculous.
We actually live two miles from here and my six year old has been asking for years if we can stay there and we’ve always explained that we don’t stay in hotels next to our house. However, it’s that time of the decade to have our house tented for termites and we found ourselves needing a hotel, so we opted to stay here. I browsed all of the nearby hotels and, since «free breakfast» is a must, we picked here. Boy were we in for a surprise.
Now let’s get this straight: «Free breakfast» in many places means cereals, yogurts, apples and juice which is fine. Some places have «made to order» which usually means an omelet station which is even better. Not this place. Their «made to order» breakfast IS A REAL BREAKFAST. Bacon, eggs, sausages, whatever. They open promptly (I was there at 6:01 in the morning) and have your breakfast ready to order immediately for free. Of course they have cereals, yogurts, coffee and other amenities, but the hot food is awesome.
Now let’s get another thing straight, Embassy Suites: When I checked into the hotel, the polite clerk said not to forget their «Happy Hour» in the lobby from 5:30 to 7:30 every night. I mentally filed that away and went to eat dinner next door at IHOP with my family.
Later that night, my wife wanted a glass of wine, my son wanted some orange juice and I wanted a nightcap of whisky so we went down during Happy Hour.
This isn’t «Happy Hour.» In fact, it’s a far cry from any other happy hour you’ve had. I ordered some juice, some wine and a scotch neat. I asked how much it was expecting a reduced price — now here’s where they lie to you: It wasn’t a reduced price. Gotcha Embassy Suites! This isn’t a «Happy Hour.»
It was free. Free drinks. Free wine. Free juice. Free scotch. Free salsa, chips and vegetable strips with dressing. Free. Free booze. Did I mention that it’s free?
Now let’s get down to the other stuff: The clerks and workers were all extremely friendly, from the front desk to the breakfast/“Happy Hour” workers. The room was nice — an actual one bedroom place with a separate living room. Bathroom nice, all nice actually.
The hotel lobby was beautiful. Upon walking in, it’s a large atrium-​like area with a small jungle inside complete with waterfalls, a small river and koi fish. It’s beautiful.
Nice rooms. Nice staff. Fantastic MADE TO ORDER breakfast. Free drinks during their «Happy Hour» 5:30 to 7:30 at night. This place is ridiculous and I hope all hotels follow this model of business.
Since they’re so close to my house, I can’t say that we’ll actually come back to this hotel (since I really don’t anticipate needing a hotel two miles from my house anytime soon…), but their website indicates that all of their hotels offer this same level of amenities. I’m sold. For life.
I’d highly recommend this place to travelers. Close to IHOP, Sushi Maru, El Torito, Red Lobster and a bunch of other spots.
Great place, great price and free Happy Hour. Hell yeah.