Firestone Complete Auto Care

Sorry service. Had an appointment at 1 pm it’s after 2.20pm my car moved to the bay. All I have is to change my battery. Could have done it myself in 10 min. should be zero

Good customer service but don’t let that fool you, they will CHARGE TOO MUCH to get their commission, they act like they are helping you but they are really taking advantage by charging you a whole lot and act like it’s affordable so that they can manipulate you into paying it. It would be better if they were more willing to actually «help people», by working out a better price solution, not by giving high prices. NOT GIVING THEM MY BUSINESS ANYMORE!

STAY AWAY!!! STAY AWAY !!! This place is such a RIP-​OFF from the Mananger Michael and the District ManNger Linh
These place is all bad ! Let’s say UP SELL UP SELL AND O IM SORRY You have a Problem we can’t help
I wait they can help but they are going to charge you for that help to
So I bought some tires for my Benz
Got a recommendation for Michael
On tire for after market rims I bought (cost of rims just the rims 1200.00)
I tell him I no nothing about tires and I want some good long lasting tires for my car
(Mind you I bring in my rims with me so he can see what rims he will be pairing the tires with)
He tell me
«I have some general tires that I have sold in the past and they are great tires !
They cost 975. And some change
Now I say ok cuz like I said I know nothing about tires and this is his profession an this is his recombination (he most know he said he has been doing this for over 10 years blah blah blah)
I said «ok cool then let’s do it «
Now two days later I go in and Bing bang boom
My car has rims and tires
On it
A week later I am driving and bam
My tire goes flat
Lucky for me I am close to a gas station with a garage and the man their helps me
He props my car up and say man ur rim is bent on the inside (fuck)
So we switch out the rim (front driver side rim tire) and we put on my spare tire
So as I am about to leave te man that was kind enough to help tells me
«Hey boss the tires that u have on ur car are not the right tires this car is to heavy for those tires I have some tires that would go right with them (rims)
(At the time I though he was trying to sell me some stuff so I said thank u but no I can’t at this time these tires are new)
So I take my rim and tire to a place that an fix rims
They fix it for $ 200 a pop
With a hold of 4 days with my wheel
Now I’m not BS u, I drive my car over there to put the fixed tire and rim on
The place switches them I put my spare in the trunk and head home 5 min later boom I feel my from right one now
Going flat I head back to where I came from
Sure thing u know it
My rim is bent
That guy tells me the samethings
The tires u have are not the right rims for the car
The profile off ur tire isn’t flush with the rim the rim kinda pops out a little. I look and sure enough he was right
So guess what I have to pay $ 200 again to fix this prob so now I’m 400 in just on fixing my 1200 rims + 975 tires
Now me being disappointed with the recombination Michael made I call him and tell him what bs I have been goig through he says that’s strange cuz it’s the right tire and he never had the problem
He’s sorry but hopes I can fix it and if I should like to stop by he can put my tire back on for me for $ 100
Lol smh this guy!
Now it’s dec I purchased these tires in November
I am on my way to pick up my grandfather from the hospital in San Francisco. He had been in the hospital for a month and it was discharged to come home
As I am driving on the 280 to SF guess what happend to my back rear tire
Lol yup rim was bent and tire was going flat ! Omg I was upset
I pull over
Switch my tires and head to a local gas station with a garage
I roll up and show that guy can u please share with me ur thought on my tire and rims and if these were the right fit
He tells me what the last 2 ppl told me
Now I’m pissed off
Cuz I believed that _​_​_​_​_​Michael ! Now guess what I have to do to fix it
Yup
$ 200 out the pocket again !
I call mike and tell him I want his Manager name
His boss
Here is where it gets better with this guy
He tells me no he can give out that info ! And he was sorry what happens but there is nothing he can or will do
The rectify the problem
I had to call a other fire stone close to him and find out who to call
I get a hold of his District manager Linh and things got no better ! Smh
This guy was worst then Michael
I cal tel him the problem and he say
He is sorry for the tire not being the right ones
That I was right with the news I hear those tires not being right for the car cuz he had the same car and he would like to switch them for me
But won’t pay for the rim cost that paid to fix them due to the wrong tires
And I would have to pay the cost for the tires if they should be a little more
Lol this guys was a real class act !
I tell him that’s unsatisfactory we go ball and forth and he tells me he wil be out of town
But when back we can get it going
Now one day Linh calls me well going to a kids baseball game
And says to me «so what can we do to fix this «i tell him give me the right tire and pay me back for the rim cost
We can start from step one again
But I’m out of the pocket for this not you guys
And I’m still here giving u guys a shot to make things right he tells me
No with the rims and they found tires that will be at same cost that are right for the rims and my car
So I say F it ok I just want to get this done
Review ran out of characters to allow me to finish
DONT GO HERE !! All bad !!!
CHEAT

I came here today after Walmart failed me and the Toyota dealership was packed. Right when I got out of my car, I was greeted, when I got inside to get paperwork done, I was greeted. Basically, all the employees that were working at the time, greeted me once or more. The employees here have exquisite customer service, especially George! Made good conversation and had no problem whatsoever. The wait was almost 2 hours, but what do you expect right? To come to a place that has a few people ahead of you, you’re bound to wait a little while. And I had to problem with that since there’s a target across the street. I came back, and was very satisfied with the results. Overall, I recommend this place over any other place because they get the same work done, if not better, and they have the best service compared to any other place.

I am SO MAD! My car has had alignment issues – pulling to the right. I got new tires on monday at America’s Tire on Stevens Creek. Car still pulling to the right. I took my car to Firestone on Tuesday morning for an alignment. I made an appointment for 9:30am and they were not finished with my car until 11am!!! Told me it was fine… drove straight. The second I drove down the street I noticed it was STILL PULLING. Called them and made an appointment to come back TODAY at 8am. They had 7 people ahead of me and I had to wait an HOUR just to CHECK the work they did two days ago. The guy proceeded to tell me that I need to «make sure my steering wheel is STRAIGHT before I judge the alignment» …okay I’m not stupid. Then he says «its the over-​steer from your new tires…» ummm my car is all-​wheel drive… how does that have anything to do with anything??? Im so mad!!! I WANT MY $ 110 BACK!!!

Only reason I’m giving two stars is because George (I think his name was) is awesome and very friendly. I made an appointment at 3:30 for a simple oil change and didn’t get out until 5:45. Had to cancel my dental appointment and car detailing appointment. I definitely won’t be coming back :/​if you guys are so busy as to not be able to keep appointment times, don’t allow people to make appointments.

Brought my 2001 BMW 525i for a tire replacement, Steve is very friendly outstanding customer service I will not go anywhere else.

Went here for an oil change at 7:20am. Ok, I am used to waiting so I left my van. My paperwork estimated time to be done should be at 11am. I walked to pick up my van at 11am and they told me it will take another 1hr and a half. I do not know whats going on but 5 hrs for an oil change. Do not even try the early bird 6:30am because I did for an oil change and I did not get my car till 1pm.

I called to see if they could do a «Brake» job for my 2001 and I come to be told that they can NOT use the parts that I bought from O’Reilly’s. Firestone buys their parts from O’Reilly’s and all I wanted is help to put the brakes on and to have them adjusted. well when I spoke to Eric he told me that they buy all the part commercially and that they can NOT use the same parts that I bought. I don’t get it … its from the same store I /​they buy from and they can’t work on my vehicle. really? I understand that but these parts were bought 10÷03÷15, they are still like new… I understand if they can’t give me a warranty but to have me pay for all new parts is ridiculous… I was looking for a place for all my cars to be fixed at and thought about it after I hung up with him… I won’t be taking my vehicles to them even if they are close! Thanks for nothing… I do get that they are «Used» parts in some people eyes but if you were «Referred» by the people they buy their parts from why not use them also, than on top of that these parts I bought have a ‘LIFE TIME WARRANTY” … Wow! oh yea… he tells me to go to a ‘MOM/​POP shop” seriously… thanks for nothing. Your review helps others learn about great local businesses.
Please don’t review this business if you received a freebie for writing this review, or if you’re connected in any way to the owner or employees.

Got my Mazda serviced from this service station, disappointed with the overall work that was carried out. Second bitter experience in a row. First time had my car serviced, came back home and the battery went dead. Thought to give them a second chance, got the tires replaced and a regular maintenance done, discovered that the break lights wont go off, the indicators dont turn on.
Somebody needs to really do a thorough inspection before the final delivery to the customer. It seems either there are less technicians and more of cars packed up. Needless to say its time to focus on customer satisfaction more than the profits.

I don’t understand why everyone is hating on Eric. He was very respectful and conversational while I was there. I went to get my tire patched and it was near closing. I asked nicely if they could please squeeze me in because I couldn’t drive on my spare tire anymore, and they accommodated me. Don’t expect them to say yes when they only have half an hour left and other cars to work on. You should always give at least an hour even if it’s a simple thing. Anyway, Eric was awesome and he saved me a lot of worry. Maybe I caught him on a good day or maybe I just knew the details of my car

I’m surprised by all the bad reviews my guess would be that maybe I went in on the right day!
I went in last week to get a new tire and have the battery light on my truck looked at. It’s in a good location as an added bonus there is Starbucks close by that can help pass the time. The gentleman at the front, Gabriel, was very helpful he advised me that I needed both my tires in the front replaced and a new battery. I didn’t feel pressured at all, he explained to me the safety of getting both tires replaced. I was also given warranty. I’m definitely coming back in the future!

No stars, worst service ever! Came here 25min before closing to get 2 tired changed and i even brung my tires and they refused to give service because they close in 20min. talk about lazy and bad costumer service!

NEVER EVER GO HERE!!!
Too bad it’s not possible to give negative or no stars.
This is a separate review, in addition to the one posted in 2014. This morning my 18 year old son made an 8am appointment to have a tire repair due to a screw in his tire.
Knowing that since he’s young and this is the first time he’s had to deal with anything repair related to his car I warned him before he left to not let them sell him anything else and that they would try to take advantage of him. Sure enough they did try.
He was first pitched every service they have, then forced to wait an hour and a half only to be told they could not plug the tire because all four of his one year old tires are cracked and he needed to buy new ones. As he then called me to tell me this and ask what he should do he was overheard buy the useless waste behind the counter who interrupted him and said they could do the repair after all.
I’m sorry, but what kind of BS is this? This is the second in my experience time they have lied to up charge on services that are not actually needed and take advantage of customers. Who knows how many times they actually get away with doing this.
Why do people even go here still? Better yet, why is this place still in business? The only reason my son went here and not Pacific Tire Outlet on Main St. was because he was able to make an online appointment and thought he would be in and out quickly. Having an appointment is a joke, you still wait just as long.
He is still there waiting for the screw to be pulled out of his tire and the hole plugged. I’m sure there’s plenty of time and opportunity for them to come up with more lies and scare tactics to attempt to up sell him into some unneeded service or part, good thing he has a bit of common sense and can pick up in that. I’d rather be stuck walking them ever send someone to the place again.

SCAM ARTIST. I wouldn’t even call them sales people, they straight up lie to get a sales. We go outside to get the odometer reading and he does a quick look at my tires. Once we’re inside, he tries to sell me on the lifetime tire alignment saying that my car needs it. First off, I’ve been here before and they are trying so hard to sell this. Second, once the complementary service check was done, they stated that my tires were perfect. I thought to myself, «didn’t the worker just tell me I needed my tires aligned?»
Not only was this bad, they quote you one price and sell you a much higher price. When you mention what they previously quoted you, they become defensive and start blaming others and even directed the blame at us (the customer). Never listen to their deals and know what you want before going in. It’s sad, but they probably know nothing about cars and try to take advantage of people. I will never be bringing my car here again and also telling all of my friends and family who go here about this incident and they’ll probably leave as well.
Read the reviews, Unilocal is always accurate. 81 reviews with a majority of 1 stars, this is probably the worst rating I have ever seen on Unilocal across all stores/​restaurants.

I went to Firestone to get one of my cargo vans repaired the other day. The person who helped me is Eric Pao. He was the rudest person I have ever met in my life! He asked me what kind of car it was, and I said it was either a dodge or a chevy cargo van, and that I wasn’t too sure because I have over 6 cargo vans. He rolled his eyes at me and went to check on my car. It turned out to be a Chevy.
He then asked me what year is the car. Again, I said I wasn’t too sure because I have a lot of cargo vans. He then gave me a stupid look and went outside to check the year on my car. Just as he was walking out to the garage, the door in back of him did not fully close yet, and he said «this idiot doesn’t know what year his car is.» Never in my life had I felt so insulted or belittled. I was extremely appalled by his lack of professionalism and as a manager he should’ve been understanding and helpful, instead he was the complete opposite.
I stormed out of the store frustrated and ready to cause a scene. But one of the mechanics, I think this name is Phuc calmed me down and apologized on the behalf of Eric. I was still upset but really needed to repair my tire so I went back in and paid for the tire. I was very surprised that one of the workers was a lot more professional and and accommodating towards me than the MANAGER! The manager has no customer service skills or training and should not be in his position if he is just going to treat his customers with no respect.
Eric Pao should be fired. It was worst customer service experience of my life. Will never go to firestone ever again. I wish I can give this place a 0.

The worst experience so far.
Called ahead to take an appointment for tire rotation service. Michael (one of the executive) said to drop by as they are available. But when I arrive they ask if I am using firestone tires to which i reply positively only to realize that they dont have any slots now!!. (i assume that since tire rotation is a free service and as a result they wont make money from me hence they now have run out of slots.)
A minute later i am asked if i am interested in buying lifetime wheel alignment service (hinting me towards if i buy this then i can get an appointment).
Worst experience.

Michael Michael Michael… Inquired about the price Lifetime Alignment for a friend. I paid $ 179 for mine a while back, we just wanted to check again how much it was.
My friend called and asked and someone said it was $ 189. I later called and good old mike said it was $ 220. Who knows what goes on here?! Lol a bunch of rip offs!
Michael should really read these reviews and take some time to reflect.

My mom has been going here for years but I had never personally until one morning I found the tire maintenance light on.
I walked in and said what was going on with my car and he told me to just pull up behind a car in the shop and they would check my tire pressure. The worker came up to my car and put air in all of my tires instantly! I didn’t have to wait around or anything. I was really pleased with their customer service. Nice guys for sure.
Definitely will be returning!

Wow. Previous reviews are in the toilet on this one.
Here’s my experience. It’s the day before the 4^th of July holiday and my daughter gets a flat. She has an event to go to in the morning, but she can’t without here car. So, bib Daddio has to come through and get her tire fixed by 10:30 AM. No problem, because my daughter tells me Firestone is open at 7:30 AM! Wow, I thought. I’m definitely getting up at 7:30 to get this tire done. It’s an easy fix, I was told, so I figured I’d go in at 9:00.
I ended up going to Pacific Outlet first. There was line out the door. Two hours to fix my tire I’m told. That’s the part I said «goodbye».
So I go down the road to Joe’s and he says I have a type of tire that he can’t repair and so he refers me to Firestone.
I go to Firestone. Michael (the guy that is getting all the crappy reviews) is super friendly, tells me there will be a wait, but that they can get it done within the hour. I’m good with that, and so I sit down and work on my laptop in the waiting area that has coffee and a TV that happens to be on a good channel.
10 minutes go by, and Michael tells me that the tire is not going to be a repair, it’s going to be a replacement. He said there was damage on the inside caused by the tire rim. I have no way to know if he’s telling the truth or not, but I’m so desperate to get the car back to my daughter, I just tell him to replace it. Actually, when I give it some thought, I’d rather have a new tire on my daughter’s car, than a tire that’s been repaired.
There were a couple Unilocal reviewers that accused Michael of scamming them – basically saying that he told them the tires needed to be replaced, instead of just fixing the tires. Like I mentioned earlier, how could I argue that point since I have no idea of what they found on the inside of the tire. Sometimes it looks like an easy fix on the outside of the tire, but it’s a different story on the inside.
Michael did ask me if I wanted to become a Firestone member which would get me a discount, to which I replied «no, thanks», and he was good with that. He never insisted. That’s pretty standard I think no matter where you go in retail.
I didn’t notice any «sliminess» as one reviewer called it. In fact, I had a great experience there. Really professional and efficient. He had me out of there in less than an hour and it was pretty busy when I walked in.
I think some Unilocalers get influenced by the previous reviews and then it colors their own experience. They read about others getting ripped off before them, and when they go in, they sort of anticipate a bad experience, and it goes bad from there. I don’t know, I’m just thinking out loud.
Whatever the case, my experience here was very good and I would definitely come back despite the low rating. Just keeping it real.