Kaiser Permanente

We came here to speak to someone in Member Services and was informed by the women at the Registration desk that no one was available right now but we could go to the other medical office just down the road. But instead of stopping there the woman asked us a few basic questions, looked up our record and eventually, offered us other information to help us with our issue. The two women at the Registration desk were super nice and helpful. We don’t know their names, but they welcomed us warmly and respectfully. We didn’t mind driving down to the next Kaiser to see someone at Member Services which was another awesome experience (separate Unilocal review).
Excellent customer service goes a long way.

Our appointment was at 3:15 for my wife (as she was feeling faint and lightheaded which was probably due to the pregnancy). We waited in the room for 30 minutes before the doctor came in.
I even took a powernap; woke up and still waited for the doctor while my wife sat around.
These doctors need to speed up or at least let us know they will take 30 or so minutes late, rather than let us wait around.
Very disappointed, especially since I took off work early to make the appointment on time. Classless waste of vacation day at work.

I don’t know what everyone’s issues have been. When I saw the low rating, I wanted to give my two cents, because I really don’t think it’s deserved.
I’ve gone to almost every department here. if not all… And I’ve always had such wonderful experiences! I come on time, and know exactly what I’m supposed to do. They have an excellent system that is easy to follow, and is the SAME cross-​center.
Showing up early is a good call for any doctors office. There is usually someeeee thing you’re suppose to do. Fill out forms, answer questions– they want to be able to assist you and keep everything current. If there IS a wait, get over it– honestly. You’re going to the doctor, not a drive thru. There are other people that need help– have you ever considered that they are probably in more Need of help than you anyways?
My doctors have been great, receptionists have been, too. Receptionists are always smiling. I think it’s a requirement to work there– no joke.
In reference to the medication being expensive, have you ever discussed alternatives with your doctor? Generic, other pharmacies, etc. If not, maybe take that route rather than getting angry that they aren’t «cheap enough» for you.
In general, they want the best for you and your health. That’s what a hospital is for. I love kaiser! They have literally saved my life on more than one occasion,

Optometry department !
We had two bad experiences with dr. Jane Chi,
The first time she was rude, she had no personality and no patience to answer any of our questions regarding our child’s glasses, then she made us come back for a second appointment to dialate his eyes, then she told us on the second appointment that she wasn’t seeing nothing on his eyes, that I need it to go see an eye specialist in Santa clara, she seems very annoyed by our questions, she has no clue of what’s she’s doing, do not let her be your eye dr!!!

This kaiser is always amazing when I come in! The check in staff are great great great in the morning! :) Especially the one that always tells me to have a blessed day! She seems be the person that’s always there when I come in and sets me in a happy mood :) thanks! I apologize for always walking in without an appointment! :p The nurses here are AMAZING! They are so warm, motherly, and they’re happy to be doing what they’re doing! They make sure I know what shots I am getting in great detail, they ask me how I’m doing, and they always make me wait at least 15 min after I get my shots incase I faint. Great place to be :)

The staff here are super friendly. sometimes theres a long wait when you have you’r appointment but thats like every other doctor place. =)
Dr Ogura is awesome! shes been my doctor for about 6 years & wouldn’t trade her for anyone else. unless she decides to move back to hawaii again;)

I was so anti-​Kaiser until I was forced to go with Kaiser due to health care reform and the cost of «affordable coverage» on the rise. I have to say, I’ve had better service with Kaiser than any other PPO provider. My OB-​GYN is amazing! Janelle Ogura & her staff were so warm and inviting, making me feel completely at ease. The best thing is that I can e-​mail my doctors whenever I have a simple question, saving me an office visit co-​pay! I love it! I’ve converted my parents over to Kaiser as well now!

Main pharmacy– 1 due to the horrible wait
Lab– remodeled and is fast and efficient ¾
General physicians– 2 I honestly am closer to my gynecologist than my general Heath dr
Vaccines– flue shot 4 fast and quick
Faculties– 3

I didn’t used to be so impressed with Kaiser, but they have improved their service immensely. They are always quick and friendly and concerned. They are touchy feely which I’m sure they’ve been instructed to do. I like it. I am a fan of Kaiser now. I am glad that my company goes through them. I like that they have classes for a lot of things like quitting smoking and losing weight. I like how certain services are free, like breast exam and Pap smear and I like how they call and remind you when you are due for your screenings and stuff. I hope that future employers go through Kaiser too.

I would like to brag about my OBGYN doctor DAKSHA NAVIN BAROT MD. She is amazing! She is very sweet, pleasant, kind, gentle, and nonjudgmental. I have had multiple complications and each time I arrive which is every couple of months, she always treats me with respect, care, understanding, and patience. I have not always had experiences like this with other OBGYN doctors who appear cold, aloof, judgmental, and uncomfortable to be around. I truly respect her work and her bedside manners are incredible. She has a very gentle and kind nature to her. It would be so easy for her to just treat me like another annoying and hypochondriac patient but she doesn’t. Every time she sees me she makes me happy. I know I can always depend on her and trust her. If there could be a model OBGYN doctor it would be her. Let’s face it ladies. Having doctors in our nether-​regions is not always a walk to the cupcake shop down the street. Trouble on aisle 10 calls for bedside manners that are difficult to explain. Not everyone has it. Some doctors are awkward and not gentle. I am glad to have her as my doctor and recommend her to everyone. Well, not to everyone because then I would have to book her weeks in advance but if I have to endure this sacrifice to brag about her so be it!

Dr. bouvier in the women’s dept is the best obgyn! first time I went to see her was when I needed to switch meds and she answered all my questions thoroughly and patiently even the embarrassing ones hehe. Dr. yu took over for her once when dr. bouvier was out and she was impatient with my questions and when I didn’t understand her explanations and so serious about everything. no smile, no laughs or anything. dr. bouvier is MUCH MUCH better than dr. Yu. Lots of smiles, polite greetings and sympathy when I was going through a hard time. I really hate kaiser for making things difficult for me and charging co-​payments for every psychology session I had (ehem even though it has nothing to do with the women’s dept), but I really recommend Dr. Bouvier if you’re looking for a new obgyn!!! And yes, her name is French, but she’s not French nor does she speak French. instead she speaks español!
Also the parking closer to the streets are so narrow a lot of people park horrendously. Park in the back where there’s more space and the spots are better.

The optometry department here is a bit lower on standards compared to other kaisers. The workers are less welcoming but they still get the job done. I like the work flow of kaiser and how they manage to get patients in and out without waiting long periods of time. I like the professionalism that each person has when they speak with you. I still don’t understand why people bag on kaiser, all I can say is they are haters.

Kaiser is pretty awesome. I’ve been with Kaiser for some time now and my overall experience has been great.
I’ve visited this location many times for different types of appointments, and services here have always been great. The staff is always professional and prompt and the facility is nice and clean. All departments seem to be very organized.
The staff members are helpful and patient, from front end receptionists to nurses and doctors. Hats off to Dr Louie as he was super patient and knowledgeable. He took extra time to explain everything in details and gave me his unbiased medical opinion which was much appreciated.

I had much better attention from here than I’ve had at other Kaisers. The inside is not very lively, however it’s a consistent good service from the people that work here. I like the array of MDs that I’ve seen and I enjoyed the attention that I got.

Milpitas dermatology sucks!
My apmt was at 8:30 am, finished paying copay at 8:32 am and receptionist told me since i am late i might have to wait a bit. a bit is few minutes in my dictionary… no problems!
After waiting till 9:30 finally i was told i will be seen at 11. you got to be kidding me, i don’t consider myself to be late and even if i was– it was just 2 mins and for that they want me to wait till 11 :-((
there reasoning 8:45 am person came early and so on all the patients after me. finally i rescheduled to this week at 8:30 :-(
Guess what! again same thing happened this week… I was 2 – 3 min late and my two options were either to sit all day and wait for a patient to not show or come very late or reschedule :(.Nurse tells me «oh front desk did not inform me that you are here» (as if that’s my mistake!!)
All I was there for to give them a skin scratch sample to be sent to lab for testing– 5 mins job at max
I am not proud of being reaching at last minute but this place is very far from me and morning traffic is a killer
This is not just it, in the reminder email the phone# mentioned does not take you to correct dept and from there you are forwarded 20 times and every time someone will give you incorrect extension.
When i finally get to see doctor she sent my prescription to a diff pharmacy than i wanted which is open only til 9 – 5 and unfortunately my work/​home is 30 miles from there and i don’t get to leave work so early
I don’t know what they can do correctly… all in all, my skin infection healed while trying to reach nurse, doctor and getting them to send me prescription to right pharmacy
Not going there ever again!

Kaiser might be just alright from what people may hear. I have not had any issues thus far. I absolutely love my doctor! Dr. Doering is theeeee absolute best! If you’re a female looking for a new doctor… try and get with her!

Optometry dept:
I had a frustrating experience with Jane Chi, O.D.
If you take a day off work to come to an eye appointment why would you want to do half of the appointment and come back.
I don’t know if it’s the way kaiser sets up the appointments or she is just impatient. So we begin the appointment she disregards what I had to say. She asked me a question I answered and pointed out I’m having issues with my eyes. She answers «That doesn’t have anything to do with my question.»
I know it doesn’t but I’m having an issue and that’s the reason I’m here!
Then she says she can dilate the eyes. If I can make a following appointment.
I was only there for less than 5 minutes. I ask «why can’t we just do that today?» She states she doesn’t know if I (the patient) have time. I tell her I do and she just looks soo irritated and rushed.
I cancelled the rest of the families appointments and rescheduled to the Kaiser on 5755 Cottle Rd. That optometrist was awesome.

Kaiser is pretty great. ‘Nuff said!

I came here for an eye check up. Dr. Louie was great. He explained to me why my vision was not ²⁰⁄₂₀. I always thought it was because of watching too much TV, reading in the dark, or not eating enough carrots. Dr. Louie just laughed it off and told me that my parents probably wanted me to study more when I was younger. Blame it on my parents that I have this eyesight. It’s genetic. I learned something new that I didn’t know. I have long eyeballs! Yes, that’s what the doctor said. Who would have thought? He explained to me about my eyeballs with a model. He offered a great service and suggested that maybe a different pair of contacts is better for my eyes. Then, we talked about glasses. I told him I didn’t have glasses for over 10 years. He was shocked. I suppose I needed a back up just in case… So, I headed to the optical department and tried to pick out glasses. I was almost like in a candy shop… but with glasses, trying on almost every pair of glasses near their end of the day. The optician didn’t usher me out the door, instead she told me to try on as many as I want and helped me pick one that best suited me. Yes, she was also understanding of the costs of glasses since I also planned on purchasing contacts. ;) You know what that means? :P I left the optical department happily knowing that I made a great choice. One week later, I receive a phone call that they were ready for me. Yes, it’s perfect!

At first I thought that this Kaiser was nice but when I walked inside it looked so ghetto. Their signs are white sheets of paper with black printed ink and on the bottom of some they DREW arrows as to where you would go. The employees were rude and unhelpful. Coming into the building there was this stench, smelling like poo. Also, the room where they had me and my mom waiting was not fixed, old patient clothing still on the floor, the room did not look clean at all.
I would defenately NOT recommend this Kaiser facitlity until they do some major changes.