Landess Auto Service

I called Landess Auto Service for a quote for a clutch replacement last week for my Honda. I repeatedly told them my car make and model and asked for separate parts and labor quotes. They gave me a quote of $ 700-​$ 750 really quickly without taking any time really to call or lookup part costs/​availability or to lookup how many hours the job would take them. I followed up again a few days later to confirm the price. I even told them I live far away and that I wanted to make sure they had time to work on my car and that the quote was still valid. They told me to just bring the car in and they’ll get started on it. After driving an hour there with a bad clutch (putting myself and my car in danger on the freeway), he immediately said that my car is really hard to work on and then finally called to get quotes from his supplier for the parts. A call for parts costs should have been done when I called in initially for a quote. That’s the whole point of getting a phone quote. After shaking his head at how hard the job would be, he raised the price to $ 1300. Of course this is absolutely unacceptable and the perfect example of how laziness in actually taking a few minutes to get an accurate quote for a customer can cause a customer to waste 3 hours of his time by driving all the way to the shop. By the way, they didn’t need to inspect anything on my car to give me a quote. They just admitted that the $ 700-​$ 750 quote given over the phone was just a made up number and proceeded to almost double the price. I would avoid this shop for not honoring their quotes and general laziness in providing quotes.

Best mechanics ever! Honest and reliable, that’s is Tho and Thi. I have been going to them for years and i highly recommend them to anyone. Thanks Tho and Thi.

Always great service Tho and Vo. I take my vehicles here to be serviced and repaired and they always give a great deal. I will recommend them to all my family and friends. Thanks Landess Auto.

This place is awesome, the two guys that work there and I think own the place are so nice. Before coming to the shop I went to five different ones and none of them would help or even look at my car, but when I stop here Tao the guy that help me was so sweet. He was super busy but stop what he was doing and check my car out for me. I needed to get my tail lights fix, and it was a hard job but he took it apart and help me. I would give them five star for great customer service and making sure my car was good to go! I will be coming here from now on for any car repair I need. :)

I have been taking my cars to Landess Auto since I moved to North San Jose In 2008. They are professional and have always done a fast and accurate job. Good family owned business. We love The and Tho.

Best auto service shop in town! Both Tho and The are great and very honest. You will be happy with their services.

I just dropped my 2002 Honda minivan which has a strange noise coming from the rear. Tho looked at the rear suspension, then offered to ride in the car to confirm his suspicion. I told him this is an old car, and without his service, I would not keep it this long, and trust this car on long trips. At 65,000 miles, I had this minivan rebuilt the transmission, and the car drives stronger than new! I was so impressed that I now have to bike more than 2 miles from work to this shop to have the service.
I and my relatives have been coming to this shop for 12 years now, having such a peace of mind that the parts are Honda original, expert repairs better than Honda dealers, and price always so reasonable I stop asking for estimate.

It’s been a year and a half since my last review and nothing has changed — these guys are amazing!
My family and friends have brought in our cars for service half a dozen times since my last review. Even when they can’t do the service, as with some European models like Audi’s, they still provide a very useful explanation of what they’ve diagnosed, at no charge. Compare that to dealers dinking you for a couple of hundred bucks just to take a quick look.
My last service this week was no exception. I had a «Service D» light come on in my E500. That indicates a minimum of 4 hours of service from a dealer. If it weren’t for the guys at Landess Auto Service, I’d be sweating a $ 1000 – 1400 tab for parts and labor. So, I brought my car in and dropped it off. No quotes needed with these guys. Really.
I got a call the next day from Tho that my car was ready. I swung by and Tho walked me through what he did — he’d changed the oil and replaced my three air filters (typical over-​engineering from Mercedes). He showed me how dirty they were. The tab was just $ 249 with tax. Oh, to top it off, Tho put in Motul motor oil, which is what real motorheads use for racing engines. Now that’s passion, priceless.

Went to the shop today as my wife’s VW beetle headlight was not working. I called him yesterday after the shop was closed and Tho asked me to come today.
Initially, Tho was not very happy as I was standing right in front of him while he was trying to open the bulb holder (was a little right) and he was very upfront and told me he didn’t like it :)
So, I stepped back and he did all the work and the price was really reasonable. I think I found a good auto shop finally. Will go there for my future repairs and see how things go.

Great techs. Been coming here for ten years now and the two brothers The and Tho are real loyal and trustworthy gentlemen. Do not waste your time going to some shady auto tech. These guys are the real deal — fast turnaround too.

I have been taking my cars here for over a year now and I must say it’s hard to find reliable and honest mechanics these days. The and Tho are men with high characters. They only fix what’s needed to be fixed and will always give you the best price. They even perform some miscellaneous check up free of charge. I trust their opinions and recommendations and will take my cars there as long as they’re around.
SV

The best auto repair anywhere. The brothers, Tho & The, are very honest and will fix it the very first time. You will not fine a better place to do auto repairs. This is a new location from a few years ago.

My family and friends have been taking our cars here for over 5 years now and they have always done superb work. They are quick and reasonably priced and up front.
We don’t take our vehicles anywhere else anymore. The and Tho are the best!

Prices are really cheap but make sure you get a receipt and warranty for work you get done.

Honest mechanics who do a real good job. They have been fixing my cars for years and I always am happy with the work and the prices.

If anyone is ever looking for a great mechanic that is honest and hard working, go to Landess Auto Serivce. My mechanic’s name is The, he is really nice and very honest. I’ve gone to him for 2 years now and have been very satisfied. :)