Lids

Walked in on Sunday afternoon and the two females working did not greet nor did they help me find anything or ask me if I needed help finding something. Stood there for 15 – 20 min and still nothing. These bitches need to find another job. I exceeded the club membership points and I am a hat collector. Stupid girl didn’t want to give me my discount and try to erase my points. Called corporate and spoke to them about it. Waiting on the actions

Came here from Hayward to exchange a hat. I called prior to coming to see if they had a specific fitted hat and multiple sizes of what I needed to prevent an unproductive trip. The lady one the phone said, «Yes we do have that hat and I have a lot of your size available.» Came in, checked the whole sales floor and didn’t have any in stock. Saw more employees then customers inside. I approached the lady behind the register to see if they had anymore and she just looked at me very awkwardly. I had to say hi to her first then she slowly raised her hand up. Am I the one working here or is she? I called in beforehand and ended up wasting my time. I’m very disappointed with their customer service overall (on the phone and in store). Definitely won’t be returning to support this Lids location.

I will absolutely NEVER shop at this location ever again. The young gentleman there, (tall with braids) was so rude. I had my 11 year old with me, and the sales associate was so rude to my boy when my son asked to be helped finding a size that correctly fit. His language was unprofessional. Not to mention the music they listen to or have playing had a lot of swear words. Unprofessional in a work environment. I rather travel to another location.

Unless you want to be harassed go to another location. Within 2 minutes I was bombarded by people try to shove hats in my face and not leaving me alone. All I wanted was a simple black hate and to get it embroidered for work. I was then told I could not touch a hat without being supervised. Ridiculous.

Horrible, very horrible customer service. I went in to buy my friend a Christmas gift I was not helped at all, I finally chose a hat after being in the small store for 10 minutes, the hat I chose was on a high rack I had to grab my own size because one of the employees was sitting on the ladder talking to a girl who might have been his girlfriend. I got in line to pay after waiting 5 minutes because the cashier «Gabriel» was on the phone. I waited because I thought it was work related, which it actually wasn’t he was doing a personal call. I have him my Lids card and he said it was expired which is not true because I had just got it last month. Worst customer service.

Brandon the cashier gave me a bad costumer service.

Called to check if they had any on going promotions since I’m from Hayward and didn’t want to waste time. Spoke to a dude name «Jim» who was rude and apparently annoyed I wasted his precious time calling to give him my money. Cut me off before I even had a chance to ask. Buy online or go somewhere else, these people don’t want business.

Being a pretty big hat collector I feel that I have a pretty good sense of the products here.
Walking in I wasn’t greeted. There was a guy ringing up customers and a lady employee next to him. As they helped out everyone in line I needed help with grabbing a hat from the too shelf. I said «excuse me» and nothing… Said it again but louder and the guy helped me. The woman stayed next to the register. As I was being rung up I wasn’t even asked if i was a member… Customer service was kinda lame!
Product wise, they had a few fitteds I’ve been looking for. I would have given 4 stars but the lack of customer service was disappointing. Clean, a little spacious but customer service needs to be better.

When they have a clearance sale,
their display is a decent supply and selection.
I got there alittle late in the day so it was picked over.
I’m sure my luck would have been better
if I had gone first thing in the morning.

Didn’t have normal black Bernie’s in stock.
The store gate was closed cuz the girl was on lunch. However as we stood in front and waited she came back from lunch… was talking on cell phone… opened the gate for herself to get back in… then looked at us and mumbled…‘I’m still on lunch’…then reslammed the gate shut. Didn’t say sorry. or I’ll help you shortly… or I’ll be ready to help u in blah blah minutes. Lol I was tripping that this girl was that rude.
We bought beehives elsewhere but needed to have them embroidered there… of course,…the girl who took the order messed up on one of the orders.naturally.
We got no refund for it.
Disappointed in Lids… buuuut The HAT store in the great mall was awesome! They had the Bernie’s we needed and the staff was priceless.

This place is falling off. The selection of hats is not that great and the embroidering machine messed up four hats. Apparently they have problems with script lettering for me.

they greet you right away as soon as you enter the store. they also have the sense of what types of hat you’re into just by looking at you. i came in and this chick guessed what hat i was looking for (snapbacks and fitted) they even convinced me to get the card which gives you 20% everytime you buy a hat. i picked up a throwback Indians hat and it was dope. they’ll even spray the protective coating on your hat for free. way better than hat club in my opinion

Can you say muy guapo?
The guy that was helping me pick out a hat was very cute. To bad I was picking out a hat for the guy i’m dating DANG IT. Anyways with that comment. He was very helpful, I asked for his opinion on what was nice and what wasn’t. I also asked if he would rather wear this hat or that hat. He answered my two questions and helped me pick out a hat. The problem was ¾ of the hats picked out did not have the right size. I kept having to change my mind. I got irritated, not sure if he did though, but I sure did. I hate guys who have common size head 7 ³⁄₈ is a common size! EITHER MAKE YOUR HEAD SMALLER OR BIGGER.
The first 5 minutes coming into the store I already settled on a red and grey A’s hat. EASY. The problem was the second hat. After all the questions and helpful opinion from this guy not including the lack of stocks on size 7 ³⁄₈ hat sizes, I decided on a Sharks hat. Not my first choice, but the hat I wanted wasn’t going to appear out of mid air with the size I wanted. GREAT SERVICE. Buy one hat get the second one half off.
ONE STAR OFF FOR LACK OF STOCK.

Out of all the Lids stores within the South Bay area, I have to say that this store is my top favorite. The customer service has always been great and the employees are always down to help out customers in whatever way they can. You can also pay for Lids membership that allows you to save 20% on future purchases. However, you have to renew your membership every year. Despite that, I recommend going to this Lids location if you are in search of new hats.

WOW.
sales associates here blew me away. they are REALLY into their hats/​caps/​lids :)
customer service is excellent.
this particular store is well stocked, clean and organized.
sales associates are extremely helpful with gift suggestions (embroidery, club membership, etc.)
they made my purchase extremely easy — and the wait time for embroidery was much quicker than i thought it’d be.
the lady helping us out was so patient with my silly questions (forgot her name though, sorry!) — but she was super helpful nonetheless.
if ever i need to put another lid on it, i will for sure come to this location. the other lids have been soo obnoxious!

Upon arriving, I was immediately greeted by one is the sales people. The first thing they announced were the sales they had going on, which is a plus in my book.
As I was browsing at the hats, they asked me if there was anything in particular that I was looking for. The sales people are very attentive and friendly. Great selection of hats. I’ll come back for sure.