Red Rover Pet Resort

I can only attest to Red Rover’s day care services & they have been great on that front. The staff is always super-​friendly & they recognize my dog by name. My cocker spaniel comes home wiped out by the end of the night & is chilled out for the next day to stay home alone & it’s so amazingly helpful to help wit the separation anxiety that she has.
When my husband & I first decided to try it, we did a few single days and then eventually signed up for the 20-​day package (it’s 20 whenever days, you don’t have to use it up within the month or anything).
Before they accepted our dog, they had to do a temperament check where they took her to the back with the other dogs to see how she would do in that environment. We got a quick tour of the facility as well. We also had to bring in proof of her shots.
They have dropcams in place but they’re not that great, so I don’t tune in much. I did when we first started taking her & there was always someone hanging out with the dogs in the areas. Now I trust them, so I don’t feel compelled to check in as much, BUT it would be nice to get those cameras positioned better & working appropriately.

Red Rover is exactly what we were looking for !! This is a second home for our pooch, and she loves this place to bits. Jeremy and his team are an enthusiastic and caring lot. The wagging tail of my dog definitely speaks volumes about their TLC. They put of lot of effort in assessing the dog and handling them the way the dog likes it.
We leave our dog here often for day care and have also boarded her. We have always had a positive experience with them. They are very welcoming and take care of any medications or our special needs.
This place definitely deserves 5 stars but the –1 star is because their drop-​cams don’t seem to work all the time and and the grooming service is probably not the best.
The layout of the resort is fairly big and promotes play and socialization. The facility is very clean and all the dogs are separated into different play groups according to their sizes. This place is safe for the dogs with large fences or them to play in. The timings are really comfortable and the rates are also reasonable.
Even after a long day’s play, our dog is really happy when we pick her up and still uncertain whether she wants to ride back home !! I would definitely recommend this place !!

Another one of those stressful things when moving to a new city is finding a place to take care of your dogs when you’re away. Fortunately we have Red Rover pretty close to our house and we feel they do a very good job. The staff is very nice and caring towards our pups and we haven’t had any issues with our dog’s safety.
They always perk up when we drop them off and they always come home very tired from playing /​running around. I do wish the outdoor space was bigger as our dogs (especially the little cocker spaniel) love to run around. Other than that minor quibble, we really like Red Rover.
If you have two dogs, the fee for the second dog is 50% off, for daycare and boarding.

We board our senior dog and our puppy here whenever we go away. Our dogs come back happy and pooped, which is exactly what we want. We trust them to give our senior dog her insulin shots (and at no additional fee) and they will even pick up and bring our dogs back home to us in Oakland. Jeremy and his staff are friendly and knowledgeable. We feel very lucky to have found Red Rover.

I have been boarding with Red Rover Pet Resort since they opened. They take care of my dog as if he was their own. The facility is clean and well maintained, the staff is knowledgeable and friendly and they are able to offer all of that for a reasonable price.
Whenever my dog Kosmo comes home from a stay at Red Rover he is happy and tired. Kosmo is a Boston terrier with lots of energy and it take a lot to tire him out. We will continue to use Red Rover for all of our boarding needs.

5 Stars for their Doggie Daycare and Boarding Services — I love this place for doggie daycare! I can always count on the Red Rover team here to take care of my puppies while I’m away on vacation. It’s clean, friendly, and they even have web cams for you to check-​in on your pups. My puppies are always happy when I come pick them up and they’re well socialized :)
… but –1 star for the grooming services :(
I recently took my puppies in to get a haircut this past week. Long story short, I was very sad. They look like big fat heads now with a skinny body and a furry face. I requested a «teddy bear» face but they look nothing like that *sigh* lesson learned. I will definitely not be coming back for their grooming services but everything else here is great.

I found Red Rover because I have a Bichon Frise with separation anxiety and her big sister was with the vets with some serious issues. Penny also gets nervous meeting new dogs. I took Penny here on Memorial day to ask if they could watch her the next day. The two young women working took her right in for an evaluation and a few hour stay (free) so she could get used to the shop. I dropped her off Tuesday morning for a full day stay, and when I picked her up she was happy and tired. Rates were very reasonable, and the folks I met seemed to really enjoy working with the dogs.
I will use them again when I need a doggie day care!

I’m not usually impressed very easily.
I was on a quest to find a place that could care for our two large dogs. One is completely fabulous in everyway. Our other dog is new to our family and comes with separation anxiety. He’s a challenge.
I went into Red Rover with questions and was met with staff that was knowledgeable and caring. We agreed on a trial visit. A recommendation was made to separate my dogs since they «pack up» on other dogs.
I left them for 5 hours and returned to happy and exhausted dogs.
I highly recommend Red Rover to anyone. I have continued to use them over the past 10months on a weekly basis.
I wish they had a location near my new home!
Best wishes to you Red Rover. Thank you for all do!

We took our two dogs here for their very first boarding experience. Our corgi is nearly two years old and we have a dachshund mix puppy who’s only 4 months. Both are extremely friendly to dogs and people.
I love that they evaluate dogs prior to accepting them. It shows that they care for the dogs and want to make sure they know of any issues ahead of time. After the evaluation and tour, which takes about 30 minutes total, we came back the next day for a 24 hour boarding.
The place is kept clean, but does have a very strong pet dander odor. There’s an outdoor area for the dogs to run around as well as two indoor areas and kennels if needed. I love that there are webcams set up so you can check-​in on your pups. They were having technical difficulties, so not all their cameras were working, but we did get to see our dogs in the outside and one of the inside areas, so it was good to have that peace of mind.
I would’ve given Red Rover Pet Resort 5 stars, but the pet dander was extremely strong, some of the web cams weren’t working, and my puppy threw up, most likely because he wasn’t use to the treats — nothing serious at all.
We’ll definitely be using Red Rover again for our boarding needs! :)

At the risk of gushing, I have to say that this place is the dog’s bark (the canine equivalent of the cat’s meow and the bee’s knees). Without exception, every staff member we’ve dealt with has been friendly, helpful, courteous, and caring. The ample outside area in which the dogs pass the day allows for plenty of exercise, and the dropcams allow us to verify that he is happy and active.
While searching for a boarding place for our boy Grimm, we tried a few other places. At each place, however, Grimm was afraid to enter and/​or very very happy to leave. In contrast, he willingly entered Red Rover, didn’t want to leave when we picked him up after his trial stay, and happily re-​entered when we took him back for a long stay. Because we were leaving him for 2 weeks, we were very picky about finding a good boarding place, and we are very happy to have found Red Rover.
Besides the dropcams, another huge plus is that human handlers supervise the dogs’ play. Grimm has anxiety issues when separated from his humans (i.e., all humans), but with handlers always present, he can relax and focus on enjoying himself. He is just as well cared-​for at nighttime, because one of the handlers stays overnight in a room accessible to the dogs. We have no doubt that Grimm spends the night in that same room, and that he can sleep well knowing that one of his humans is nearby. The fact that the resort is very clean and tidy is just another plus!

Red Rover Pet Resort = Good and happy/​nice staff, Safe clean place, and it’s a home away from home for your dog. This place is safe as it has multiple gates to keep them in as they run in the enclosed yard during play time, and cameras so you can monitor what your dog is up to constantly. All the dogs get to play in a large outdoor yard where there are pools and toys and are always supervised by a dog handler to make sure everybody is getting along. The facility is very clean and all the dogs are separated into different play groups according to their type/​size and behavior. Highly recommend Red Rover Pet Resort.

Red Rover is a pet lovers dream! Jeremy has been a godsend to my boyfriend, Nima, and I’s sweet huskies. Every interaction with Jeremy and his team has exceeded our expectations. Their love and passion for the well-​being of the four-​legged friends that they have in their care is unrivaled. The layout of the resort is awesome and promotes play, socialization and stimulation. We have now left our dogs, Rocky + Diesel, with them several times — the longest stay being 9 days. Even after a long stay, the dogs are happy when we pick them up and not sure if they’re ready to leave Red Rover Pet Resort. The level of comfort they show when they’re in Jeremy’s care shows us that we’ve found the only place we can trust to leave our dogs. Thank you Jeremy and Red Rover for taking such great care of our little guys for us. We would happily recommend your services to any dog owner!

This place is great! The staff and owner are friendly, attentive, remember my dog’s name and behaviors, and also tells me what they did all day when I pick them up. Yes, the place gets a bit busy, but I find that a plus. I want my two smaller dogs to be entertained and socialized during the day — which is a big reason why I bring them to day care (4, 5 or 6 days a month).
When we were looking for a new day care place, I went by the facility itself (the cleanliness and the reaction of my dogs as we toured the place) and the people I came into contact with. When finally trying out a new place, the test for me is whether my second terrier will want to go back after the third time. He’s a pretty sensitive dog, so knowing he was enthusiastic about going back each time was a huge sigh of relief (he did veto two previously places by shaking terribly as we got near). My other dog starts howling in my ear when we get within a mile of this place (even if we aren’t going that day), which is the biggest two paws up in my world. He howls when we go to visit his girlfriend at my friend’s house, or when we get near Red Rover.
I just read some of the other reviews and can’t help but think some people have a misunderstanding of what day care is. You aren’t paying for behavioral remediation (although that comes sometimes), you are paying for your dogs to be looked after in a safe environment where (hopefully) the pack is teaching them how to be social, while the staff is on-​hand to manage any larger issues, keep them watered and/​or fed and safe. Suburban dogs aren’t nearly as well-​socialized as I am used to (city folk here), but I think Red Rover does an outstanding job mixing the different temperaments while allowing the dogs to interact. My dogs always come home tired (a great sign), and have never had issues with other dogs or developed any type of medical issues whatsoever.
I think Red Rover is an excellent choice for those in the South Bay.

The entry is nice but otherwise this place looks dirty and cheaply thrown together. I have a pug and there wasn’t much shade in the outdoor area at the time of our visit. Also, their 12 – 2 quiet ‘nap’ time for the dogs was noisy and stressful looking with quiet and noisy dogs kenneled together.

I like this place. It’s clean, staff are nice & attentive, different areas for your pets to chill and you don’t need to make an appointment for day care. I’ve called many places before finding this place. All of them required appointments and day charge is more expensive. For a protective mama like me :), the dog cam is a plus. I can check up on my baby and see if she’s ok. They renovated recently and the place looks nicer. My only suggestion is to move the dog cams to have a better view in some of the areas.

My wife and I were going out of state and needed to board our Boxer for three nights. We’ve had mixed experiences with boarding at Pet Smart in the past and wanted to try somewhere else but were reluctant to change locations, as most of you can imagine.
We read the reviews and decided to take a chance. We called Jeremy and he was very understanding and empathetic to what we were contemplating. He asked us to bring our dog to Red Rover for a half day to see how he would fit in with the other dogs and talk with us about the Red Rover set up. Our boy did great, we felt comfortable and pulled the trigger on reserving the three nights.
A couple great things that Red Rover offers that we love:
1) Web cams in each of the play areas — While out of town, we were able to check in on our boy via a live feed and see that he was having fun and staying active.
2) The staff rotates the dogs from playroom to playroom during the day to keep it fresh.
3) There’s always someone on-​hand with the dogs to keep it controlled.
4) Red Rover has an overnight employee that monitors the dogs as well.
When we picked him up, we were thrilled to find out that he ate all of his food during his stay, (he’s adopted and struggles with a little separation anxiety and he has never eaten all of his food during a boarding session). He was tired from playing all three days, which we thought was fantastic, and was quick to rebound the next day and go on his usual walk and regular activities.
I highly recommend Red Rover for your next boarding experience!!! It’s our boy’s new home away from home.

I went to Red Rover to have my dogs GROOMED. To me and everybody that I know, Grooming means to bathe and cut a dogs hair, clean ears, clip nails, etc. To Red Rover it means a bath. So after having waited several days and going to the shop, they were taking my dogs away and I asked ‘don’t I need to talk to the groomer about the length?”. My response was, oh we don’t do any cutting right now. What, what do you mean now, today, this afternoon, this month? why didn’t someone tell me when I booked?
Bottom line, actual groomer was on maternity leave but no one bothered to tell me that when I booked the appointment. Furthermore, after reluctantly decided to leave them for the bath, the guy at reception took them to the back without saying, OK, see you later or I’ll be right back. He proceeded to leave me in the lobby for well over 10 minutes when I finally went ahead and left. Two hours later at pick up I was told that my dogs were aggressive and as such, they didn’t get their nails trimmed and were still somewhat wet. My dogs have gone to groomers since they were pups and they don’t bite. They did get a little snippy but actual biting skin, no, they don’t.
My experience ended with paying $ 65 and in exchange I got two wet dogs, uncut, untrimmed and wet! I don’t think anyone will disagree that this experience is not one expected at an actual GROOMER. They should seriously change their advertising. No idea how their boarding is, but based on my experience I wouldn’t trust any of them to do anything with my dogs again.
Very Disappointed.

You can really tell that the staff at Red Rover care about pets. My dog loves coming here, and she is always welcome by the friendliest people, that genuinely love to see her.
The level of caring was proven to me when my dog was seriously ill one day with an intestinal rupture. They not only were ready to take her to the vet themselves, but they went above and beyond to take care of her until I arrived. They were in tears, looking after my dog and wanted to get updates to ensure that she was okay. My dog did recover after surgery, and it really showed me the compassion that they show for their work.
Thanks Red Rover!

I’ve taken my dog, Leopold, to Red Rover for both boarding and grooming. They are WONDERFUL! The staff is great and I always get «oh, Leo!» when I call and make arrangements for his next visit. Rates are reasonable, facilities are great, and the people take care of my dog as if he was their own!
Grooming services are great — over the years, Leo has had some «interesting» cuts whenever it comes time to find a new groomer. When I moved to South Bay, I had planned on driving back up to Albany to take him back to «our guy». Thought I’d give Red Rover a shot, since I had brought him in for boarding already before that so he was familiar with them. So glad I did! He looks great, the price is right, and they’ve never tried putting a bow in his hair. :)
Leo literally darts out of the car as soon as he possibly can and runs straight for their front door — I’m lucky if I get a goodbye glance from him when I drop him off!

in my last review (got lost since I reviewed it under the previous business name «Barkley Square») I wrote about the fact that one of our dogs had pee on his back after the bath. We’ve since found out that it was our other dog that was peeing on the other. It wasn’t Red Rover’s fault.
After I posted my last review, the owner messaged me and invited us back to stay a few nights for free. I really appreciated that. That says a lot about the owner. This business is bound for growth and success with that kind of attention to detail.
So we took up the owner’s offer to come back. Coincidentally, we had a trip to Hawaii planned and had to leave our dogs for a few days so that was our opportunity to go back to Red Rover. This time, from start to finish, we were very pleased. At every corner, the staff went out of their way to accomodate us. They bathed them at the end of their stay, as we requested, but then our plane was delayed coming in, so we weren’t able to pick up the dogs on the night we planned. So the bath was wasted, or so we thought. The next day, I came in, and to my surprise they had bathed them a second time so they would be fresh and clean for us! What a nice surprise.
Lisa, the manager, is really a sweet person and will do everything she can to make your pet’s stay enjoyable.
I love this place and my dogs seem to love it here too.
It’s right down the street from our house, so very happy to have them so close by!
Try this place. Two thumbs up from me!
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