The Bay Limo

Second time using this limo company for prom. The guy quoted me $ 200 deposit which would be used toward the direct price with $ 150/​h plus tip at the end of the service for a 20 passenger SUV limo.
Surprisingly this year they were on time. The guy showed up (not dressed in a tux like most limo drivers) and accompanied by a woman, not sure what her purpose was as she was dressed in sweatpants. I paid her $ 700 and she told me to tip them at the end only if we liked their service. She texted me in the middle of my prom saying «you only gave me $ 700 out of $ 900» no shit! What about that $ 200 deposit??? After our service was over, I was confronted that the tip of $ 100 wasnt enough and that I owed them more for a tip plus tax of $ 180 more. The guy wouldn’t leave me alone after I told him that his manager originally told me $ 150 an hour for 7 hours INCLUDING tax plus additional tip (if I felt it was necessary.) Luckily my mom was there and gave the douchebag $ 80 to get him to shut up and LEAVE so I could get on with my night.
Don’t ever waste your time or MONEY on these crooks. They are caniving and sneaky to get your every last dollar. I give them no stars.
They get one star for being «on time».
Surprise! Now they are trying to charge me $ 75 more dollars to my card! For what? THE COMPANY IS FRAUDULENT SCUM BAGS.

In fairness, I’ve used the service of this company for a couple of times when I was in Bay Area, and I was very impressed with the service they provided for me. The vehicles were clean, drivers were respectful and helpful and most importantly the cars are there on time. I will recommend this company and will call them again when I’m in town. Kudos!

The «owner» jay was advertised on groupon and instead of purchasing the groupon I decided to call the business instead to see what other deals they could offer me for transportation for my wedding. We had an extremely large bridal party and I needed at least 2 – 3 limos. Our wedding was a money maker to any wedding business.
Long story short I paid the deposit $ 350 3 months in advance. A month and a half before my wedding, we decided to cancel as funds were low and we decided to only get a vintage car for us, bride and groom only. I sent countless emails, left phone message with no response. finally he called one day and promised to refund the deposit and send a check in the mail I gave him a PO box and waited. No check! Surprise!
Again another excuse of why I hadn’t received my refund. it was close to my wedding day and I was still out of $ 350 so I called and left a voicemail that if I did not receive our refund I would explore other avenues to get it back (BBB or small claims). He called me and told me I would never see my money and I never heard from him again.
Grouponers beware!!!
He is advertised on there again!!!

Hello All,
PLEASE BE VERY CAREFUL
According to their add they are reliable; however, that is far from the truth!
I made a verbal contract with J
And (J) DID NOT PICK ME UP!!!
Furthermore, they cost me $ 855.59 to take the next flight!
Please consider the following details before you make your airport car service choice:
Order of events:
* I confirmed the pick-​up with «J» on the day prior to the pick-​up
* I had my wife drop me off at the sitters along with my daughter
* After dropping off my Daughter I waited for «The Bay Limo» — to be precise «J»
* «J» said he would be at my location by 6:45 — 7 a.m. because I had a 9 a.m. flight on US Airways to Memphis.
* At 7:00 a.m. I called «The Bay Limo» — precisely «J» and they would not pick-​up my call.
* I called «Jay» from 7 a.m. to 7:45 a.m. he refused to answer the call to say he was not picking me up.
* At 7:25 a.m. I had to ask my wife to leave work — «She did; however, I missed my flight»
* Needless to say; I missed my flight at 9 a.m.
* I called U.S. Airways and they could not get me on a flight until 10 p.m. that would land until the next day
* I had to rebook the flight with Delta (flight 89) because I had a very important meeting the following morning — no choice
* The change in flight cost me $ 855.59 dollars — In flight cost
* My wife had to take the day off because I didn’t make it to the airport until 9:45 a.m. — She then had to drive back to her office in traffic.
* Also I had to get center seats from SFO to Memphis — It was a horrible flight!!!
* This drama could have been avoided if they would have just called me to make different arrangements!
In my opinion this has been the worst possible choice I have made in a service provider. I have used car service many times during my career because I fly regularly