Thrive Milpitas

Amazing space, friendly staff, and exceptional massage therapists.
Dr. Kauffman is very thorough and patient. I haven’t seen him for an adjustment yet, but hopefully soon!
Susanna is a talented bodyworker. Her deep tissue massage and various techniques really help my muscles release and relax.
Charlene is wonderful, too! I love seeing her to feel rested + rejuvenated. She has much gentler pressure, yet still very effective.
Love this place!

Have been going to Thrive for few months now, every week and on time for all the appointments. Dr. Kinney is great and so is the therapist Susanna (love her) — however the customer service is becoming very poor and the office policies are very strict. I had a sick child and was at the hospital today and couldn’t call to cancel my appointment. So I get a call at 3:18pm and I explain the circumstances that due to family emergency I couldn’t show up to my appointment. The response — there will be $ 40 fees for this missed appointment. I respond again, that I have never missed an appointment and am with a sick child. She responds «so, you can’t come in at all? There will be a charge — it’s office policy»
I get really frustrated and hang up the phone, while saying that I will be returning back to my old chiropractor. I will probably also have my family members do the same. Sorry for your loss Thrive… expected better from you guys!
UPDATE: Dr. Kauffman reached out to me and helped resolve the issue (updating review to give four stars instead of two). He is very professional and fair. I will try to continue seeing Susanna and Dr. Kinney — they’re both awesome!

This review is for the Certified Massage Therapist– Brittany Roberts. She will alter her massage plan to fit your needs.
I was able to tell her where my pain points were and she effectively relieved a lot of my pain in my back, neck, and ankles.
I have gotten many massages at other places but she has been the only one so far to relieve my pain!
Ask for Brittany if you are scheduling a massage appointment! (She is available Monday, Wednesday, Friday, and every other Saturday)
Thank you again!

So I am new to getting work done by a chiropractor so I’m not sure how long these things are. At my first visit I was at the chiropractor for about a hour. Majority of it was filling out forms, sitting in the waiting room, sitting in the exam room and then finally starting treatment. Treatment went for about 30 mins. With the Dr spending a 15 mins working on my back and explaining what’s wrong with it. After the first session, I was told I needed more work and I should schedule for 6 treatments. So I did their 6 treatments for $ 300 thinking my next visit would be a full hour of treatment majority of it being on the table.
Instead I got there at 4:30 (my appointment was at 4:45) waited until 455 before I got on the bed and started my treatment. The Dr probably spent probably 10 mins on my back this time. After the Dr did all his corrections I was told I was done. I left at 520.
When I left, I noticed that i was there for only 25 mins. I called to ask why this visit was shorter than my last and the front desk lady just said it’s up to the Dr. If I would have known earlier that the treatment are only 30 mins or less, I would not have bought the package deal. Lesson learned, always find out the details before paying upfront.

The doc is good, have been a patient of his for a couple of years, but lately the customer service has become poor, appointments are not honored and there is a delay of at least 30 minutes, so be prepare to kill some time when you are there
Edit: 5÷6÷2016
The doctor was kind enough to apologize for the delay and promised to never make me wait, I am changing the star rating, he exceeded my expectations

This is for Brittany, massage therapist at Thrive Milpitas. She’s beyond awesome. I’ve been going to her since i was pregnant. She obviously knows what she’s doing and knowledgeable at prenatal massage. Her massage is like a flow, feels like heaven. First time with her, I was like «Wow, I found my massage therapist, my search ends here!» Im so glad i found her. Her style is so different from other therapists at Thrive or other places I’ve been to. If you like a slow yet powerful massage, go for her. Plus she pay attention to details from preparing pillows at the right height and position for a pregnant woman to asking if I want fan or heater on. She does care! I usually don’t want to pay much for a massage, but since i knew her, I’ve gone 4 times per month, and now that im not pregnant anymore, i keep going to her twice a month. I highly recommend Brittany as your massage therapist.

I was down with herniated disc since last 1.5 weeks now, so went into thrive looking at the reviews, and while booking appointment through phone, both front office women were warm and got me in. Had three sessions so far with Dr. Joshua Kinney, he is amazing in what he does. First session relieved me from excruciating pain. Second and third made me feel much better. i know herniated disc does takes time, but these sessions make me feel so much better, and i actually look forward to go in. If there is an issue, the front office is always there to help you reschedule without any hassle, and all the staff is very friendly, and one more amazing catch point is, no waiting when we go in for our appointment. This was a fresh experience, as its almost never happens, when we go for our appointment even at the right time, we are made to wait for long minutes.
Overall — Amazing experience, and recovery is on the way,

Came here for a prenatal massage back when I was pregnant and I got ripped off. I was having excruciating back pain so I came here because of the solid reviews. The massage for the most part was okay but I was a very unhappy customer because the massage was roughly 45 – 50 minutes total including dressing and undressing. When I asked the cashier about it she gave me a very generic answer and got the masseuse for me and she said SHE only does 50 minutes for prenatal massage because of the fetus. If I had known my massage was only going to be 50 minutes total including dressing and undressing I would have went elsewhere. Lesson learned. Always check with the front desk and masseuse how long the massage is especially if you’re pregnant.

I first found out about Dr. Kauffman’s office when my wife got into a car accident and was referred to him, he did a great job treating my wife so I started going to him as well. I don’t have many ongoing issues so I normally don’t book in advance to go to see him, usually the same day and I have never been turned away even though his office does get pretty busy at times. Each time I have come in for an issue he has always been able to treat it and make me feel better usually in the same day.
Dr. Kauffman and all of his staff are very friendly and make you feel welcome. Every single person on the staff from the Doctors down to the front desk pretty much treat you as a friend and are happy to see you. He has just moved his practice from a gym that had very limited parking, and a small work space to his own office that is very nice, spacious and tons of parking. In his new office he has even created a room for families which is fantastic. I used to only be able to go if I had someone to watch my young son but now I can go anytime. The room is quiet and has toys and movies to keep the little ones entertained while you get your treatment.
The average review of five stars of this offie is no exaggeration, this office and all the services they offer are fantastic and I highly recommend them.

Dr Kaufman is great. I had really bad back pain for the last 1.5 yrs and went to multiple chiropractors and Physical therapist but none of then helped. With Dr K I started to see a difference in a few visits. Also the new office is pretty nice and has lots of parking. The staff are also very helpful.

I had severe sinus pressure for over 2 weeks with no relief from anything. As a last resort I got a massage with Brittany and she did some magic (acupressure and lymphatic drainage) and felt immediate relief. She also used essential oils to help open my sinuses and kill germs. It was amazing and I highly recommend their office and Brittany. I haven’t experienced the other therapists so I’ll update after I have another massage.

I’ve been going to Thrive for many years now and love these guys. They are awesome at what they do and care about your well being. I have so many problematic areas and they will work every spot that needs it. Never feel rushed!
I’m so glad they moved to their new location. Parking is much better (no more gym to deal with) and easy access to the office (NO MORE STAIRS! :-))

I started seeing Dr. Kinney via my friend Kat who referred me to him because I started doing half marathons– by the time I was on my 3^rd one within 2 years I started feeling pain. He’s been very helpful and I like the fact that he’s not some boring Doctor that you can’t talk to not just about medical but other things. He’s got the magic touch!
I work in SF and appreciate the fact that he’ll wait for me to come in as the last appointment… By last I mean I’m at least 10 – 15 mins late for a 7pm appt because I Bart back and still have to drive to the office. The staff in the front is very helpful and very nice (usually front desk anywhere will always have a rude person but everyone’s been really nice)
— check out Thrive and request Dr. Kinney!

I’m still coming here for yoga, and I’m stronger than I’ve ever been. It’s amazing looking back and realizing how flexible I’ve gotten.
From time to time I still get an adjustment from Dr. Kauffman. It’s super helpful that he can help me when my jaw locks up (TMJ).
Great staff who really want you to feel better and help!

These guys are great. I came here for physical therapy after I injured my shoulder. I had about 6 sessions and saw both Drs. Kaufman and Kinney. They were both very friendly and pulled out all the stops to make sure that my shoulder got every therapy possible to get better as soon as possible. Great place to go if you’re an injured athlete as they have all of the latest treatment modalities and will tell you what to do to get back to training as soon as possible.

What a great experience. I came to Thrive after fracturing my right foot and I couldn’t be happier with the results and care I received from Dr. Kinney. I immediately started feeling better after my first adjustment.
The office is small but I’ve never felt crowded and the equipment is top notch but where Thrive truly (pardon the pun) thrives is with the staff. The reception staff, assistants, and doctor have been fantastic.
If you’re looking for a solid place to recover and get back on your feet look no further.

Dr. Kauffman and his staff definitely deserve this five-​star review.
I have gotten treatment at Thrive Milpitas for a variety of services (sports injury & car accident injuries). The doctors and assistants are very thorough and explain the treatment before they perform it, the staff is gentle, and the environment is clean. There is never a lengthy waiting time like at other chiropractic offices, they truly value their customer’s time and needs.
When I voiced my concerns about payment issues with Dr. Kauffman, he went above and beyond and provided phenomenal customer service to me. I will continue to visit this office for any future chiropractic or massage therapy sessions. I would certainly recommend Thrive Milpitas to my friends and family.

UPDATE: thanks for swift action to refund the money. Got the money back in HRA account.
BEWARE: these guys can cheat you big time. For two visits we paid in cash $ 110 (we paid by cash because they said if I take insurance path they will charge $ 170 instead of $ 55 per visit) After 3 months of the visit they charged more than $ 500 on my Cigna HRA insurance. They have stated we took a package of 6 visits, which we didn’t take at all!!! When I called them they acted like they don’t know what I am talking about!!!

Unilocal once again did not fail me. I’ve been coming here to heal my partially torn Achilles for almost 8 months now. Not entirely healed up yet but so far the process has been great. Since day one of me crutching into the facility to my almost completely healed up self now, I cannot thank Thrive enough during this tough injury time.
Kudos to the great staff here! I’ve been treated by both Dr. Kauffman and Dr. Kinney in which are both kind, helpful, informative, and great doctors. Their staff are exceptionally welcoming and friendly always greeting you by your first name (jealous of their memory) and always making you feel at home.
It will be sad when I have to part ways when I am completely healed, but I will look no further in the future ever again when it comes to any physical therapy treatments or chiropractic adjustments. Thanks Thrive team! Keep up the great work :)

I’ve been coming to Thrive Milpitas since my car accident on Christmas Eve 2014. Thank goodness for Unilocal for helping me find a wonderful Chiropractor in Dr. Kauffman. Arranging my first consultation was painless, and the scheduling process for future appointments are easy and they provide phone and email reminders. It doesn’t get any better than this.
When I arrived, the staff at Thrive, notably Jeanette and Janel (SP?) are friendly and remember who you are and what pain you’re suffering. During my initial treatment, I had to fill out some questionnaire on why I was there. Not too bad, you only have to do it once and the rest of the future visits are paperless. Dr. Kauffman examined me and made me do range of motions related to my injury. He asked me questions that were focused on the type of car accident I had, and I was impressed as he really triggered where all the pain was coming from and the impact of the accident. Same goes for his staff, once Dr. Kauffman instructed them on the treatment, they knew how to apply the information from there.
It makes my frequent visits convenient, no need to remind or tell them what’s going on with me. These attention to detail and personalized treatment really impresses someone like me who pays very much attention to Service and Personality of businesses.
I’m going to miss going to Thrive Milpitas once I’m all healed up. But regardless, I will surely take my friends and family here for all their Chiropractor/​massage related needs.