Timberland

I just wanted to take a moment to say thank you to Dave and the staff at timberland @the great mall my brother and I went in with a bunch of questions and he took the time to answer everything he also reminded us of the text timberland to 89 882 and receive a discount code we did and because of that my brother and I were able to buy 3 pairs. Thanks fir great customer service and all the help great staff thanks Dave

Came in about 20minutes before they closed and hoped they had some waterproof boots for my 4 yr old picky daughter. With the help of the awesome and really polite staff, we found some! And I also found a pair for myself because they were so helpful and kind to us. I needed some for the snow this season since I’m taking my daughter snowboarding for her first time and destroyed my snow boots from last year. I will definitely be shopping here again and will put our boots to the ultimate tests of rain puddles and snow ball fights the next coming months. I would refer anyone to this location because of the great prices, quality of products, and even better employees/​manager. Thanks!

Came in here on a weekend, it was very busy. So busy that I almost walked right back out! I’m glad I didn’t ! There were great deals (like $ 29 fleece jackets) and boots galore. I got exellent customer service here, they were glad to answer any questions or go in the back to check for sizes. When the SA wasn’t sure about something, the manager I believe his name was Trevor was more than happy to help! The store was nicely organized, which is rare. especially for a holiday season. And the manager was walking around making sure no one had any questions and knew about the latest store promotions. I really enjoyed my visit to this location and will stop by here anytime I am in the area, for the great prices and customer service!

I called to see if they had the correct size I needed to exchange my boots for. They didn’t but they told me to come in and we can return them and find a store that had my correct size.
I went in later that evening and John was the one that helped me with my transaction. Everyone was superb there! Excellent customer service! This is the kind of service I expect to see, maybe because I myself am a store manager.
Anyway, ill definitely be back to this location if ever need be.

This review is for John the store manager.
I bought a pair of shoes and later found out one of the shoelace was nearly broken. Called the store and manager John, who was very courteous and helpful, told me I could just walk in the get it replaced. And later that day when I went in, he replaced the shoelace for me by himself.
Thanks!

I bought a pair of brown casual shoes here for $ 29.90 and they used to be $ 120.00!

3.5 years ago we moved to San Jose, near the Great Mall. I bought these sandals that were $ 30. I have worn them at least 2 – 3 times a week since then because they are so comfortable and such good quality that they’ve held their shape and still offer support very well. I can take walks for miles in these shoes, and I actually have!
Yesterday, walking around the neighborhood after dinner, the little toe divider thingy broke. I almost cried, these shoes have served me so well and every time I’m near a Timberland store (Chicago, two weeks ago) I have looked for a similar style to replace them. Now I have to get serious.
By my conservative calculations I got 260 wearings out of these shoes. That’s 11 point five cents every time they hit the town. Can you say that of other shoes you own? Unfortunately I can’t…
Good stuff, they deserve your business.

May be this will make you think differently of Timberland.

Store doesn’t look too big but they have a good selection of shoes to select from. From formal to casual wear, I was pretty impressed at their choice of selection. Also, you’re getting a big discount on the shoes since it’s an outlet store. Didn’t look at the other items such as shirts/​pants/​shorts, but for shoes, not too bad.

I’d give it 3.5 stars. But i am feeling generous today, so the half extra is me being nice today.
Timberland has a lotta cheap items. If you love their stuff, get on their mailing list, and they’ll send you a 20% discount every 3 – 4 months. And its applicable for the whole purchase and not just one item. Cool! Its even applicable for the stuff thats already on sale. I once bought a tee for $ 3, after all the crazy discounts. Score!
The only thing missing is the fact they sell almost exclusively mens items. The only womens stuff they sell are shoes and some accessories.