TruGreen

Trugreen has helped me maintain my lawn in great condition during the worst drought in CA history! Without them, I would have lost my lawn. It looks great, weed free, and as good as can be expected on the two watering days we get. The aeration treatment helps my lawn maintain the water it does get. I have been a TruGreen customer for a long, long time, but during drought, they have done an excellent job of helming me to retain my lawn. Thanks TruGreen!

I had them take care of my lawn for 1 year because I had some weeds that I thought they would be better capable to get rid of. The weeds are now far worse and the lawn has never look this bad. I’ve had them come back to re-​treat the lawn but it hasn’t helped. Watching the technician on the last call back, he spent no more than 5 minutes on the lawn. I now fertilize and use weed killer myself and the lawn hasn’t looked this good since before Trugreen started taking care of it. Trugreen is one of the biggest scams going. You should avoid using them even if it seems like a great deal.

Watch out. The deep tree fertilizing is done with no regard to irrigation and repairs have been ongoing. Difficult to communicate with. Never have same service person twice. Phone calls at 5 am to inform of service that day. Continually trying to schedule a specific day and it is desregarded. Do not show up when they say they will.

If I could give this company a negative star I would. Now first off let me say, that all bad reviews must be taken with a grain of salt and look at the person writing at the review. If they write ALL bad reviews or if they give companies good reviews too. so please by all means take a look at my other reviews to see that I am not the complaining type. I will definitely give credit where credit is due. On that note, lets talk about TruGreen in Milpitas.
First they sold me a package that was supposed to last until the end of December, but now tell me that November 7^th was my last service for the year. So I was shorted a month!
Second: they sold me a package for trees and shrubs that they sold it as it was good for the duration of my contract, meaning it was a monthly service. Come to find out, it was a one time service. Their sales department don’t know what they are selling. Once I found this out, I immediately cancelled the service before they got here. When I called and spoke to toby in C.S. she either never cancelled it or one hand doesn’t talk to the other because the tree and shrub guy still came! We refused service.
Third: They measured my lawn from Satellite and over measured it by a lot. I had to have someone else come in and remeasure. It matters because they charge you per square footage. When I told Toby in customer service she was rude to me acting as if I had no idea what I was talking about. And made it sound like I was lying!
Fourth: One guy would come and assess the problem, put in the work order, and then for weeks we wouldn’t hear anything and then when we did the guy didn’t even have the right equipment or spray for the work that needed to be done! So then we had to wait yet another 2 weeks! This happened 3 TIMES!
Fifth: Just this week I received a letter to continue my service with them as it was ending. This is how I found out they cut my service short. I told them no, and that I wanted to cancel, and they supposedly cancelled my service. They asked why I was cancelling, I told them politely and then they said «Ok, thank you!» and that was it. They didn’t apologize for the horrible customer service, they didn’t try to make it right, they just said ok thank you, good bye.
Not to mention, my brand new lawn of only 9 months looks horrible!
I was warned that this company was a scam and just are out for your money. Shame on me for not listening and shame on the company for having no ethics. I’ve learned my lesson.
Please learn by mistake and do not use this company!
Sincerely,
Disappointed Customer!