Chaffee Executive & Luxury Limousines Worldwide

I am not sure if this is an industry problem or just my experiences with limo services but there seems to be a trend of confusing/​erroneous quoting and the true meaning of tip included. This began with being quoted numbers other than what was stated for pricing on their website, which was eventually corrected. We were quoted for four hours with the fifth hour free including tip and the price ended up being for 5 hours plus tip. In the end we only paid for four hours plus the included tip with no additional at the end of the evening. Sorry, but if you say the tip is included then the tip is included.
The limo was great, newer and comfortable. The driver took us where we asked although when we told him one of our stops we could have done without the comment of «Did you bring your gun?». Seriously, just drive and be polite like we paid for.
On our way back towards the end of our five hours that we paid for, do not give us garbage about how we are getting 45 minutes extra when we are not. I am assuming that this because he was very early in picking us up. Not our fault. We said pick us up at XX: XX time, don’t be 20 minutes early and expect extra pay for it.
Last our driver spent the majority of the time on the phone (with a wireless headset). We are paying for your time to drive us, not to chit chat with someone about who knows what. You have plenty of time sitting waiting for our call to do that. When you are in front of customers, try a little more professionalism.
I will go somewhere else next time, especially for ~$ 100/​hour.